Suregreen Reviews

Name: Suregreen
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 6,888 Reviews

91 %

of reviewers recommend Suregreen

4.6

Based on 6,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Suregreen:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Suregreen 5 star review on 20th November 2024

344

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Expectations set and matched. Products as described, arrived promptly, driver was charming and helpful. One item was wrong, so correct item appeared the next day. Impressed, thank you”

Helpful Report

Posted 2 months ago

Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Thank you so much for your kind words! We're thrilled to hear that Scott did such a great job with the delivery. We look forward to seeing you again in the near future! Kind regards Katie Origin Suregreen Limited

Posted 2 months ago

“Excellent pricing, easy to order and delivery early morning and very helpful driver.”

Helpful Report

Posted 2 months ago

Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Thank you so much for your kind words! We're thrilled to hear that Gavin did such a great job with the delivery. We look forward to seeing you again in the near future! Kind regards Katie Origin Suregreen Limited

Posted 2 months ago

“Excellent very professional and helpful delivery and arrived on time. Driver 2 is a credit to the company Product looks good as well”

Helpful Report

Posted 2 months ago

Dear Bob, Thank you so much for the 5-star review! We greatly appreciate your kind words and positive feedback. We are delighted to hear that you found our delivery service to be excellent, professional, and helpful, and that your order arrived on time. We will make sure to pass on your compliments on the driver. Thank you once again for taking the time to share your experience. I hope you have a lovely weekend, Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 2 months ago

“Delivered on time”

Helpful Report

Posted 2 months ago

Dear Iain, Thank you so much for your fantastic 5-star review! We truly appreciate your support and the time you took to share your feedback. I hope you have a lovely weekend, Kind regards, Vick, Customer Service Associate, Origin Suregreen LTD

Posted 2 months ago

“5 star service from start to finish. Great price, excellent communication and quick delivery. Will be my go-to supplier from now on.”

Helpful Report

Posted 2 months ago

Good Morning, We’re absolutely delighted to receive your 5-star review! We are glad to hear you managed to find the exact product you was looking for with us and we are thrilled to hear we will be your go to supplier! Looking forward to hearing from you again soon! Kind regards Katie Origin Suregreen Limited

Posted 2 months ago

“Products are excellent for what we need.”

Helpful Report

Posted 2 months ago

Good Morning, We’re absolutely delighted to receive your 5-star review! We're so pleased to hear that you found exactly what you were looking for with us. We'll be sure to share your kind words with our dedicated team, as they’ll be inspired by your feedback to continue delivering excellence. Kind regards Katie Origin Suregreen Limited

Posted 2 months ago

“purchased some glvenised steel esh for fencing. It was ideal for the job I wanted doing and arrived within a few days.Was very happy with the price and quality,and was delivered by a very plesant chap.Well done.”

Helpful Report

Posted 2 months ago

Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! We are so pleased to hear you found the right product for your project and we are thrilled to hear that the courier did such a fab job on delivery! Kind regards Katie Origin Suregreen Limited

Posted 2 months ago

“Great Price as got a discount on my order of Bamboo Fencing Thanks 🙏🏽”

Helpful Report

Posted 2 months ago

Good Morning, Thank you so much for the fantastic 5-star review! We truly appreciate your business and your support in spreading the word about us. We're also glad to hear that you were able to take advantage of our bamboo discount code on the website and save some money on your order! Kind regards Katie Origin Suregreen Limited

Posted 2 months ago

“Ordered on the Monday night, delivered first thing on Saturday morning, 13 fence panels with concrete posts and gravel board fully erected by 17:30. Great service and price. Will use again.”

Helpful Report

Posted 2 months ago

Good Morning, Thank you so much for your review! Your feedback is really important to us, as it helps us grow and improve. We are thrilled to hear that you had such a positive experience with us and that Simon did a fantastic job on delivery! We look forward to welcoming you again soon. Kind regards, Katie Origin Suregreen Limited

Posted 2 months ago

“Items arrived quickly and completely but delivered in 2 batches for some odd reason. Items are holding well and good value for money.”

Helpful Report

Posted 2 months ago

Good Morning! Love to see this 5* review! Thank you so much for letting us know what a great experience you had with us. I hope you have a great weekend! Kind regards, Katie Origin Suregreen Limited

Posted 2 months ago

“Very good quick delivery. Good quality bamboo edging”

Helpful Report

Posted 2 months ago

Good morning, Thank you so much for this 5* review! I'm happy to hear that you're satisfied with the items and our service, if you ever need any assistance with any future orders, please do not hesitate to get in touch. Have a lovely weekend, Kind regards, Katie Origin Suregreen Limited

Posted 2 months ago

“Really pleased with the product and service. Went for the medium weight reinforcement mesh for turning and parking on front grass. Working really well and was easy to cut and shape to my lawn etc.”

Helpful Report

Posted 2 months ago

Good Morning, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We are glad you are happy with our products and great to hear this has been perfect for your project! Kind regards Katie Origin Suregreen Limited

Posted 2 months ago

“Excellent product. Delivery driver couldnt have been more helpful. Fantastic service”

Helpful Report

Posted 2 months ago

Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Thank you so much for your kind words! We're thrilled to hear that Gavin did such a great job with the delivery. We look forward to seeing you again in the near future! Kind regards Katie Origin Suregreen Limited

Posted 2 months ago

“Great service and quick delivery”

Helpful Report

Posted 2 months ago

Good Morning, Thank you so much for your 5 star review! Your feedback is incredibly valuable to us, and it means a lot to know that you had such a positive experience. We're dedicated to continuously improving and growing, and your support helps make that possible. Kind regards, Katie Origin Suregreen Limited

Posted 2 months ago

“Excellent plastic fencing to protect our newly planted apple trees from rabbits! Delivered very promptly.”

Helpful Report

Posted 2 months ago

Good Morning, We’re absolutely delighted to receive your 5-star review! We are glad to hear you managed to find the exact product you was looking for with us! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment to excellence. Kind regards Katie Origin Suregreen Limited

Posted 2 months ago

“Very prompt deluvery”

Helpful Report

Posted 2 months ago

Good Morning, Thank you for the fab 5-star review! I'm so glad you're happy with the service received, we'll continue to keep up the good work and look forward to serving you again in the future. Kind regards, Katie Origin Suregreen Limited

Posted 2 months ago

“Timber advertised as 100 x 100 UC4 fence posts all came as 93 x93 and no markings for UC4? One was damaged and other different colour! Also ordered 50 x50 UC4...this was a combination of colours and bent timbers but Suregreen must have known as they sent 4 more than needed...not sure these were UC4 either but had to use them to finish job. To their credit SG did replace the two 95 x 95 FOC but I am going to have to think carefully how I match these with true 100 x 100 posts I am using for path edging Not a good experience at all and given me a number of headaches😡. SG get your advertising sorted and selection of timber if you want good reviews😡😡”

Helpful Report

Posted 2 months ago

Good Morning, Thank you for sharing your feedback. I am genuinely sorry that your experience did not meet your expectations. I can see from your interation with my collecgue that we have issued a resend of 2 posts for you on the 14th of September so this will resolve this for you. Once again, I apologize for any disappointment and inconvenience caused. Kind regards Katie Origin Suregreen Limited

Posted 2 months ago

“The items were delivered and left where I asked. They were all in good condition and at very competitive prices. Good customer service and very good communication. I will be going back to them for future business.”

Helpful Report

Posted 2 months ago

Dear Mark, Thank you so much for taking the time to give us a 5-star review! We are thrilled to hear that your items were delivered exactly as requested and that they arrived in excellent condition. We pride ourselves on providing excellent customer service, and it's wonderful to know that you had a positive experience with us. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us. Thank you once again for your kind words and for choosing Suregreen. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 2 months ago

“No direct coms but delivered as stated on web site”

Helpful Report

Posted 2 months ago

Dear Cath, Thank you so much for taking the time to give Suregreen a 4-star review! We truly appreciate your support and feedback! If there's anything else we can assist you with in the future, please feel free to reach out to us. We look forward to serving you again soon! Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 2 months ago

“Everything was very easy from placing the oder to the delivery. The gate is of very good quality. I would recommend Suregreen to family and friends.”

Helpful Report

Posted 2 months ago

Dear Shirley, Thank you so much for your amazing 5-star review! We are delighted to know that everything, from placing your order to the delivery, was very easy for you. Your kind words regarding the gate's quality motivate us to continue our commitment to excellence. Thank you for your wonderful recommendation of Suregreen to your family and friends! Word-of-mouth referrals like yours are invaluable to us, and we are grateful for your trust in our company. If you need any assistance in the future or have any further feedback, please do not hesitate to reach out to us. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 2 months ago

Suregreen is rated 4.6 based on 6,888 reviews