Suregreen Reviews

Name: Suregreen
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 6,888 Reviews

91 %

of reviewers recommend Suregreen

4.6

Based on 6,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Suregreen:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great selection of goods available.Excellent quality product and very speedy delivery. Competitive pricing and easy ordering.”

Helpful Report

Posted 4 months ago

Hi Andrew Thank you so much for giving Suregreen a 5-star rating! We truly appreciate your kind words and feedback. We're thrilled to hear that you had a great experience with us. Our team takes great pride in offering a wide selection of goods, excellent quality products, and ensuring speedy deliveries. Should you need any further assistance, please don't hesitate to reach out to us. Have a lovely day! Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 4 months ago

“The mini-sleepers (1.8m x 200mm x 75mm) were exactly what I needed and were immediately available at a good price. Delivery was very well organised and a very helpful driver happily delivered them over the hedge to the back garden. In no time at all I had two fine planters ready for filling with soil!”

Suregreen 5 star review on 30th July 2024

Helpful Report

Posted 4 months ago

Dear David, Thank you so much for taking the time to give Suregreen a 5-star rating! We are glad to hear you are happy with the service provided. It's great to know that our driver went above and beyond by happily delivering them over the hedge to your back garden. We hope that your planters turn out beautifully and that they bring you joy for years to come. If you ever need anything else, please do not hesitate to reach out. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 4 months ago

“I still haven't received my parcel. The initial delivery date by Evri was set for the 24th and it's kept being pushed back with the usual "Sorry, we couldn't deliver your Suregreen parcel today ", now the tracking information is saying there is an issue and they don't have a delivery date anymore. I can't open a case with them because everytime I enter the delivery post code, it's saying the information is incorrect. Please stop using Evri...”

Helpful Report

Posted 4 months ago

Hi Chidung Tran Thank you for the 3-star review! Let me see how we can improve that for you. I am sorry to hear you are having issues with the delivery of your order. I've personally looked into this for you and there appears to be some miscommunication with the courier, and they are due to return the goods back to our warehouse. I am very sorry about this. However, we are able to look into a resend of these products! Please pop us an email to: customercare@sure-green.com highlighting what went wrong with the order, and one of our friendly team members will be back in touch to look into what further action we can take. We look forward to hearing from you again soon, Kind regards, Vick, Senior Customer Service Advisor, Origin Suregreen Limited

Posted 4 months ago

“very efficient and product as shown on website”

Helpful Report

Posted 4 months ago

Good afternoon, Amazing! Thank you for this 5-star review! I'm very happy to hear that you find us efficient and that the products are as described. Let us know if you need anything further from us! We are happy to help. Kind regards, Vick, Senior Customer Service Advisor, Origin Suregreen Limited

Posted 4 months ago

“Excellent service, super competivie prices, delivery was seamless and the driver was very helpful”

Helpful Report

Posted 4 months ago

Hi Michael, Thank you for this fab 5 star review! I'm so glad to hear you're happy with the level of service, especially when it came down to the delivery and our driver. We'll be sure to pass on your gratitude. I hope you're enjoying this lovely weather, please do let us know if we can assist you any further. Kind regards, Vick, Senior Customer Service Advisor, Origin Suregreen Limited

Posted 4 months ago

“Good prices and on-time delivery. However, the order should have been delivered the week before but someone forgot to tell me that the items I ordered where out of stock and it took a phone call to jog memories that my delivery was 'missing'”

Helpful Report

Posted 4 months ago

Good morning, Thank you for the 3 star review, we appreciate the time taken to leave us your feedback! I'm sorry to hear that you had to take extra steps to look into where your order was, we apologise that we did not keep you well informed at the time regarding the out-of-stock items. We aim to look into our processes to achieve better communication levels next time. I hope you are enjoying the sunshine, and if there is anything else you need, please do not hesitate to contact us, Kind regards, Vick, Senior Customer Care Advisor, Origin Suregreen Limited

Posted 4 months ago

“Great service will use again”

Helpful Report

Posted 4 months ago

Hi Trevor, Thank you for this great 5* review! I am so happy to hear you'll be using our service again, please do let us know if we can be of any assistance. Kind regards, Vick, Customer Service Associate, Origin Suregreen LTD

Posted 4 months ago

“Really happy with fence panels and posts that I purchased, great service and delivery driver friendly. Best price I could find. Happy customer”

Helpful Report

Posted 4 months ago

Good morning Terry, Thank you so much for the lovely 5* review! I am so happy to hear you had a great experience with us, I'll be sure to let the team know! Have a wonderful start to your week, Kind regards, Vick, Customer Service Associate, Origin Suregreen LTD

Posted 4 months ago

“Excellent”

Helpful Report

Posted 4 months ago

Good morning Margaret, Thank you so much for this positive 5* review! I'm glad to hear you had an excellent experience. We hope we can serve you in the same way soon. Kind regards, Vick, Customer Service Associate, Origin Suregreen LTD

Posted 4 months ago

“From ordering to delivery,fantastic service .”

Helpful Report

Posted 4 months ago

Good Morning, Thank you so much for your review! Your feedback is really important to us, as it helps us grow and improve. We are thrilled to hear that you had such a positive experience with us! We look forward to welcoming you again soon. Kind regards, Katie Origin Suregreen Limited

Posted 4 months ago

“Great service and great product would 100% use again”

Helpful Report

Posted 4 months ago

Good Morning, Thank you so much for your wonderful 5-star review! We truly appreciate you being a valued customer and sharing your positive experience with others. Feedback like yours is instrumental in helping us grow and improve. We are delighted to hear that you’re satisfied with the wire mesh you ordered and that it’s proving to be perfect for your project! Kind regards Katie Origin Suregreen LTD

Posted 4 months ago

“The company provided an excellent service and were friendly and helpful regarding delivery”

Helpful Report

Posted 4 months ago

“Product delivered on time”

Helpful Report

Posted 4 months ago

Good Morning, We’re absolutely delighted to receive your 5-star review! We are glad to hear you managed to find the exact product you was looking for with us! Your feedback is incredibly valuable to us, and it means a lot to know that you had such a positive experience. Kind regards Katie Origin Suregreen Limited

Posted 4 months ago

“Excellent items and good price, swiftly delivered. 5*”

Helpful Report

Posted 4 months ago

Good morning, Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about us! Kind regards Katie Origin Suregreen Limited

Posted 4 months ago

“I got what I needed for the best price from Suregreen. Thank you to the cheerful and helpful delivery person. You made my day better :-)”

Helpful Report

Posted 4 months ago

Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Thank you so much for your kind words! We're thrilled to hear that Dan did such a great job with the delivery. We look forward to seeing you again in the near future! Kind regards Katie Origin Suregreen LTD

Posted 4 months ago

“Very pleased with product and service Thankyou”

Helpful Report

Posted 4 months ago

Good Morning, Thank you so much for your review! Your feedback is so important to us, as it helps us grow and improve. We are thrilled to hear that you had such a positive experience with us. We look forward to welcoming you again soon. Kind regards, Katie Origin Suregreen Limited

Posted 4 months ago

“Brilliant fast service, delivery was quick and delivered where we needed it, thankyou”

Helpful Report

Posted 4 months ago

Good Morning, Thank you for the fab 5-star review! I'm so glad you're happy with the service received, we'll continue to keep up the good work and look forward to serving you again in the future. Kind regards, Katie Origin Suregreen Limited

Posted 4 months ago

“Good product well made. Service also excellent on ordering and delivery.”

Helpful Report

Posted 4 months ago

Good Morning, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We are glad you are happy with our products and look forward to helping you with future orders! Kind regards Katie Origin Suregreen Limited

Posted 4 months ago

“Very good delivery service”

Helpful Report

Posted 4 months ago

Good morning, Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about us! Kind regards Katie Origin Suregreen Limited

Posted 4 months ago

“I am extremely disappointed with the quality of the 64 oak sleepers that I purchased from Suregreen. They were to be used to build a number of raised beds in my vegetable garden. A large number were seriously bowed (some bent like a banana) and of a poor shape. Many were also not machined properly and had seriously ragged and uneven edges. The overall quality was completely unacceptable. I would not recommend buying oak sleepers from Suregreen. The only positive from the whole purchase was the helpfulness and professionalism of the driver, who was first class.”

Helpful Report

Posted 4 months ago

Good Morning Malcolm, Thank you for taking the time to leave us a review. I have thoroughly checked our records and unfortunately, it appears we have not received any correspondence from you regarding this order since your delivery on the 2nd of July until this review. I want to assure you that we are here to help resolve the issue with you. I have checked the delivery image and I am unable to see any sleepers that do not meet our expectations so when possible could you please send us an email with images of the issue? Once we receive these, we will work swiftly to rectify the situation for you. Kind regards Katie Origin Suregreen Limited

Posted 4 months ago

Suregreen is rated 4.6 based on 6,888 reviews