Suregreen Reviews

Name: Suregreen
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 6,888 Reviews

91 %

of reviewers recommend Suregreen

4.6

Based on 6,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Suregreen:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Suregreen 5 star review on 20th November 2024

344

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent communication after an error was made. They sorted it out promptly. Delivery was quicker than expected too.”

Helpful Report

Posted 3 months ago

Good Morning, Thank you for the fab 5-star review! I'm so glad you're happy with the service received, we'll continue to keep up the good work and look forward to serving you again in the future. Kind regards, Katie Origin Suregreen Limited

Posted 3 months ago

“Good quality wire that arrived promptly”

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Posted 3 months ago

“Been using Suregreen for our Fence Panels since 2022 and haven't been dissapointed with their website, customer service and delivery guys. We've done many panels so far with concrete posts, gravel boards and wooden panels and quality has always been top notch. Their pricing is higher compared to some other places but only ever so slightly and I think the quality and reliability justifies the slightly extra price point. I'd say the only negative is that their sand/cement/ballast could come down slightly in price rather than buying a bulk bag. Will continue to use Suregreen for the forseeable on my current Property and future residences. Keep it up SG.”

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Posted 3 months ago

Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! I will be share this wonderful feedback with the team! Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“Fast service”

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Posted 3 months ago

Good afternoon, Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about us! Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“Good stuff, arrived on time.”

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Posted 3 months ago

Good Morning, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We are glad you are happy with our products! Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“All arived after a slight hiccup not down to any ones fault lorry broke down on day of original delivery these things happen but due to swift response from the team at suregreen it was soon sorted bank holiday weekend didn't help but delivery was good driver was helpful so everyone happy me and client so result.”

Helpful Report

Posted 3 months ago

Good Morning, Thank you so much for taking the time to share your experience at Origin Suregreen Limited. We take pride in knowing our customers are happy with their experience and we are so glad we managed to rescedule asap after our vehicle breakdown! We will pass your lovely feedback over to our driver! Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“Very prompt, excellent quality. Good match for existing barrier.”

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Posted 3 months ago

Good Morning, We’re absolutely delighted to receive your 5-star review! We are glad to hear you managed to find the exact product to match your existing barrier! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment to excellence. Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“Great quality products. Super delivery time. Thank you”

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Posted 3 months ago

Good Morning, We’re absolutely delighted to receive your 5-star review! We are glad to hear you managed to find the exact product you was looking for with us! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment to excellence. Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“Love using local companies, and we received our sleepers for our bank holiday project on the Sunday. Great service. End project looks really good.”

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Posted 3 months ago

Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. The sleeper bed looks great thank you for sending us over a picture we always love the see a finished project! Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“Good product and delivery service”

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Posted 3 months ago

Good Morning, Thank you so much for this lovely 5-star review! I'm so glad you're happy with our service, I'll be sure to let the team know! Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“Easy to order, super fast delivery, quicker than expected, many thanks”

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Posted 3 months ago

Good Morning, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We are glad you are happy with our products and look forward to helping you with future orders! Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“Excellent!”

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Posted 3 months ago

Good Morning, Thank you for the fab 5-star review! I'm so glad you're happy with the service received , we'll continue to keep up the good work and look forward to serving you again in the future. Kind regards, Katie Origin Suregreen Limited

Posted 3 months ago

“My railway sleepers were delivered promptly. The delivery driver was very friendly & helpful. The sleepers were of good quality. Thank you Steve”

Helpful Report

Posted 3 months ago

Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Thank you so much for your kind words! We're thrilled to hear that Simon did such a great job with the delivery. We look forward to seeing you again in the near future! Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“The Sure-green delivery driver arrived on time and was very helpfull in placing my order where required. The fencing panels and field gate appear to be good quality”

Helpful Report

Posted 3 months ago

Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Thank you so much for your kind words! We're thrilled to hear that Simon did such a great job with the delivery. We look forward to seeing you again in the near future! Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“Delivery was on the day they said and the hi ab driver was excellent with the off loading”

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Posted 3 months ago

Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Thank you so much for your kind words! We're thrilled to hear that Wayne did such a great job with the delivery. We look forward to seeing you again in the near future! Kind regards Katie Origin Suregreen LTD

Posted 3 months ago

“The fence pannels are great very solid well made the people are on the ball very quick and very easy to dill with highly recommend.”

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Posted 3 months ago

Good morning, Thank you for this amazing 5-star review! I'm so happy to hear that you're pleased with the quality of our fence panels. These are all made on site by our professional carpenters. I'll be sure to let the team know of your great customer experience. Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“Had delivered some decking boards. Not happy with the quality, there were holes and splits, unable to use. Contacted Suregreen and I am awaiting delivery of replacements. This caused me a problem as I had employed a carpenter to build the decking, therefore he lost time on my build which has caused him problems with rearranging his work. I am still waiting for my decking which should have been completed now.”

Helpful Report

Posted 3 months ago

Good Morning, Thank you for sharing your feedback regarding your recent experience with Origin Suregreen. We appreciate your detailed insights as they help us to improve our services. I can see we have issued a resend of the decking boards you wasn't happy with and the delivery of these is being made tomorrow as discussed. Your feedback is valuable to us as we strive to improve our services. Thank you for bringing these issues to our attention. Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“I have used Suregreen twice for large garden projects, the most recent was to replace aged fence panels. Suregreen have often been slightly cheaper than more popular competitors, but their delivery and quality cannot be faulted. I would strongly recommend them to anyone.”

Helpful Report

Posted 3 months ago

Good Morning, Thank you for taking the time to leave us a 5-star review. Your new fence looks great!! We’re delighted to hear about your satisfaction with our service! Providing top-quality products and excellent customer service is our priority. Thank you for choosing us, and we hope to serve you again in the future. Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“Good price. Rapid delivery. Sadly sone of my sleepers were damaged. But suregreen replaced them without any quibbling.”

Helpful Report

Posted 3 months ago

Good Morning, Thank you for your review. We are happy to hear we have resolved this for you and were pleased to hear your happy with our pricing and rapid delivery! We hope to see you again soon! Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“Great service, promt responses and great delivery with help from the delivery chap too”

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Posted 3 months ago

Good Morning, We’re absolutely delighted to receive your 5-star review! We are glad to hear you managed to find the exact product you was looking for with us! We’ll be sure to pass your kind words on to our driver - that'll make his day! Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

Suregreen is rated 4.6 based on 6,888 reviews