Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 6,889 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 6,889 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Fast delivery, great product.”

Helpful Report

Posted 4 months ago

Good Morning, Thank you for the fab 5-star review! I'm so glad you're happy with the service received, we'll continue to keep up the good work and look forward to serving you again in the future. Kind regards, Katie Origin Suregreen Limited

Posted 4 months ago

“I ordered fence panels, posts , gravel boards and clips. Second time I’ve used them and will always go back. Products, delivery, customer service always spot on.”

Origin Suregreen Ltd 5 star review on 22nd July 2024

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Posted 4 months ago

Good Morning, Thank you for taking the time to leave us a 5-star review. Your new fence looks great - thank you for sharing this with us! We're so glad to hear that you were satisfied with our company. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again in the near future! Kind regards Katie Origin Suregreen Limited

Posted 4 months ago

“Apart from the long wait for the goods everything else was fine. Always polite when phoned them”

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Posted 4 months ago

Good Morning, Thank you for your 3-star review! Sorry for the delay in receiving your goods, we are really glad to hear you have received excellent customer service. Kind regards Katie Origin Suregreen Limited

Posted 4 months ago

“Delivery driver was excellent ! Helped us carry to where needed, company was excellent, I wasn’t home so I asked to change delivery address 40 miles away and they were there on time, 10/10 this company ! Thank you.”

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Posted 4 months ago

Good Morning, Thank you so much for your review! Your feedback is really important to us, as it helps us grow and improve. We are thrilled to hear that you had such a positive experience with us and that our driver did a fantastic job on delivery! We look forward to welcoming you again soon. Kind regards, Katie Origin Suregreen Limited

Posted 4 months ago

“Easy purchase and quick delivery, price very good.”

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Posted 5 months ago

Good Morning, Thank you so much for your review! Your feedback is so important to us, as it helps us grow and improve. We are thrilled to hear that you had such a positive experience with us. We look forward to welcoming you again soon. Kind regards, Katie Origin Suregreen Limited

Posted 5 months ago

“Good. Fast delivery, well packaged and exactly as described. Thank you”

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Posted 5 months ago

Good Morning, We’re absolutely delighted to receive your 5-star review! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment to excellence. Kind regards Katie Origin Suregreen Ltd

Posted 5 months ago

“Excellent service and fast delivery. I've got another fence to do so Will definitely be ordering from here for it”

Helpful Report

Posted 5 months ago

Hi Daniel, Thank you for the 5* review! Perfect, love to hear you are happy with the service and delivery. Please let us know if we can help you with any further orders! Have a lovely day, Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 5 months ago

“Fantastic quality of product and excellent service/communication.”

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Posted 5 months ago

Good morning, Thank you for this fab 5* review! I am so happy to hear you're satisfied with the service and communication, we are always here to help you make your ordering process smooth and stress-free. I hope you have a great start to the week! Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 5 months ago

“Dear Suregreen, Thank you for reaching out for feedback on my purchase of the Brown Treated Railway Sleeper (3m x 200mm x 100mm). The sleepers themselves are fine. However, the delivery process was far from ideal. Before buying, I specifically confirmed with customer service that delivery could be made inside my property on a day I was available. They advised me to leave these instructions in the comment box during checkout, which I did. Unfortunately, these instructions weren't relayed to the third-party delivery company. On the delivery day, I wasn't home when the driver arrived. He called and informed me he was outside my building. While he did reschedule for the next day when I was available, the overall experience was further marred by the driver's unhelpful behaviour. Despite the £76 delivery cost, the driver was impatient, unfriendly, and initially refused to offer any assistance in carrying the sleepers into the building. In an attempt to persuade him to help, I resorted to unconventional methods. While this tactic ultimately resulted in him begrudgingly assisting with one end of the sleepers, it shouldn't have been necessary. The high cost of delivery implies a certain level of service, which was simply not met in this instance. While the product itself is satisfactory, the communication breakdown and the driver's unprofessional conduct significantly impacted my overall experience. To improve your service, I strongly recommend ensuring clear communication between Suregreen and the delivery company. Additionally, emphasising a professional and helpful approach from delivery driver would greatly enhance customer satisfaction. Thank you for considering my feedback.”

Helpful Report

Posted 5 months ago

Good morning Trish, Thank you for reaching out and leaving your 3* review, your feedback helps us improve our services. We are very sorry to hear the issues you've had with our delivery partner, this is not the level of service we expect. We will advise our courier of this incident in the hopes that this prevents any issue with customers in the future. On the other hand I am happy to hear you're satisfied with the sleepers received, we'd love to see the project you're working on when it's all finished! Please let us know if we can be of any further assistance. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 5 months ago

“Fast delivery and at a good price, quality of product is good and easy to lay and cut.”

Helpful Report

Posted 5 months ago

Hi Andrew, Thank you for this fabulous 5* reply, We've very grateful that you took the time to let us know how happy you are with our services and we hope to serve you again in the future for all of your landscaping needs. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 5 months ago

“I had a dreadful experience. My order didn’t arrive within the 3-5days stated and I had organised for someone to complete work using the materials that were due to be delivered. I chased the order after 7 days and was told it wouldn’t be delivered for another 5 days due to one of the items not being in stock. I asked for the in stock items to be sent separately and was told they would be and that they would call me to confirm they had been sent. I never received a call back, and the items weren’t sent, they were all shipped together 5 days later. I didn’t receive an apology for the lack of communication and there was no acknowledgement of the significant cost (financial and poor experience) to me as the customer.”

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Posted 5 months ago

Hi Lucinda Thank you for your feedback, we are always looking for ways to improve our service. Unfortunately due to issues with our own vehicles we had to send this with a 3rd party courier which took the delivery slightly over our stated 5 working days, and we do apologise for this. I am glad to see that the goods have now been successfully delivered, and I do hope you are happy with the quality of our products. Please do let us know if you need any further assistance with placing future orders with us, we'd like to ensure your goods get to you in a timely and efficient manner. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 5 months ago

“Packaging could be better. Two bags had holes in them, with one bag having leaked quite a bit”

Helpful Report

Posted 5 months ago

Good Morning, Thank you for taking the time to leave us a review. We are sorry to hear that the goods were damaged on delivery. Your feedback helps us to improve service for everyone. Thank you for bringing this to our attention. Kind regards Katie Origin Suregreen Ltd

Posted 5 months ago

“Top quality product and delivered swiftly, highly reccommend”

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Posted 5 months ago

Good afternoon. Thank you for taking the time to leave us a review! We are so glad to hear that the backing rail has enabled you to remake the frame for your adjusted panel! Kind regards Katie Origin Suregreen Ltd

Posted 5 months ago

“great delivery time ,efficient unloading, polite driver”

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Posted 5 months ago

Good Morning, Thank you so much for this 5-star review. Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We're so pleased to hear that Simon did such a great job with the delivery. We look forward to seeing you again in the near future! Kind regards Katie Origin Suregreen LTD

Posted 5 months ago

“the driver who delivered our sleepers was brilliant”

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Posted 5 months ago

Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! I will be share this wonderful feedback with our driver! Kind regards Katie Origin Suregreen LTD

Posted 5 months ago

“Excellent product and delivery time. If I need hazel fencing again I will definitely use and recommend Sure green. Thanks.”

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Posted 5 months ago

“Once again exactly what o was looking for, better priced than anyone else with brilliant service. 10/10”

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Posted 5 months ago

“Product great quality,delivery time second to none.”

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Posted 5 months ago

“Very good quality weld mesh with thick plastic coating of which I guess will last an age!”

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Posted 5 months ago

“Delivery longer than advertised as they don’t count weekends as working days despite working weekends 🤷🏻‍♂️ Then sleepers clearly hadn’t been quality checked as two were damaged from the treatment. Their forklift had damaged a number of sleepers at some point when they were lifted. I did receive a partial refund due to the damaged sleepers but would rather have had undamaged sleepers (replacements offered but would take several days which is too long when already been delayed as above)”

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Posted 5 months ago

Origin Suregreen Ltd is rated 4.6 based on 6,889 reviews