Suregreen Reviews

Name: Suregreen
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 6,887 Reviews

91 %

of reviewers recommend Suregreen

4.6

Based on 6,887 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Suregreen:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

Visit Website

Write Your review

Tell us how Suregreen made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Suregreen 5 star review on 20th November 2024

344

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Placed two separate orders within days for the same product but the colours were vastly different, we ordered plenty of items from Sure Green but have been let down by the customer service on this occassion as they have been unresponsive despite sending two emails into the team.”

Helpful Report

Posted 2 weeks ago

Hi Darren, Thank you for your feedback. I can see this issue has been dealt with by one of our Customer Care Associates and looks to have been resolved. If you have anything further you would like to add or discuss. Please contact me on 01376 503869. Best Wishes Gemma Origin Suregreen Limited

Posted 2 weeks ago

“Easy ordering and free delivery over £200 is a big positive. Delivery driver was fantastic and helpful”

Helpful Report

Posted 2 weeks ago

Hi Stuart, Thank you so much for your 5 star review, I'm glad that our shipping prices are favourable! We look forward to your next order with us! Best Wishes Gemma Origin Suregreen Limited

Posted 2 weeks ago

“The sleepers arrived safely, good clean quality, no signs of cracking or splinters, just what we needed to make a raised flower bed, cheapest price we could find locally , and free delivery over a certain price. Delivery driver very helpful, will recommend, thank you.”

Helpful Report

Posted 2 weeks ago

Hi Jessie! Thank you for your wonderful feedback! We're delighted to hear that you're happy with the quality of the sleepers and that they were perfect for your raised flower bed project. It's great to know you found our prices competitive and took advantage of our free delivery offer. We'll be sure to pass on your kind words to our delivery driver. Thank you for recommending us—we really appreciate it and look forward to helping you with any future projects! Best Wishes Gemma Origin Suregreen Limited

Posted 2 weeks ago

“Very efficient from placing order to delivery”

Helpful Report

Posted 3 weeks ago

Hi Martin Thank you for your feedback! We're thrilled to hear you found the process efficient from order to delivery. We strive to make things as smooth as possible for our customers. If there's anything else we can help with, don't hesitate to reach out! Best Wishes Gemma Origin Suregreen Limited

Posted 2 weeks ago

“will i get a discount for this review?”

Helpful Report

Posted 3 weeks ago

Hi Mick! We appreciate your cheekiness—it gave us a smile! While we don’t usually offer discounts for reviews, we’re always happy to hear from our customers and are grateful for your feedback. If there’s anything else we can do to assist, don’t hesitate to let us know. Thanks again for getting in touch! 😊 Gemma Origin Suregreen Limited

Posted 2 weeks ago

“Ordering was easy, price was excellent, delivery smooth, product fabulous”

Helpful Report

Posted 3 weeks ago

Hi Dean, Thank you for your fantastic feedback! We're thrilled to hear you found the ordering process easy, the pricing excellent, the delivery smooth, and the product fabulous. It’s always great to know when we’ve hit the mark for our customers. We look forward to helping you again in the future! Many Thanks Gemma Origin Suregreen Limited

Posted 2 weeks ago

“Good website with wide range of products. Great and friendly customer service, with quick answering of a phone call and emails. Good products delivered efficiently. Top marks!”

Helpful Report

Posted 3 weeks ago

Good Morning, Thank you for your wonderful feedback! We're delighted to hear you enjoyed our wide range of products and that our customer service team was able to assist you quickly and efficiently. Your kind words mean a lot to us. We look forward to serving you again soon! Kind regards Katie Origin Suregreen Limited

Posted 3 weeks ago

“Great company fast delivery highly recommended”

Helpful Report

Posted 3 weeks ago

Good Morning, Thank you so much for your kind words! We're thrilled to hear you had a great experience with our company and delivery service. Your recommendation means the world to us and we look forward to serving you again in the future! Kind regards Katie Origin Suregreen Limited

Posted 3 weeks ago

“Good quality Delivered promptly by courier.”

Helpful Report

Posted 3 weeks ago

Good Morning, Thank you for your kind review! We’re so pleased to hear you’re happy with the quality of our products and the prompt delivery. Your feedback is greatly appreciated, and we hope to assist you again soon! Kind regards, Katie Origin Suregreen Limited

Posted 3 weeks ago

“Good communication, polite and professional delivery driver and the tracking app is fantastic”

Helpful Report

Posted 3 weeks ago

Good Morning, Thank you for your wonderful feedback! We’re delighted to hear that you found our communication helpful and appreciated the professionalism of our delivery driver Wayne. It’s also great to know you found the tracking app useful it’s always our goal to make the process as seamless as possible. We look forward to serving you again in the future! Kind regards, Katie Origin Suregreen Limited

Posted 3 weeks ago

“Great quality product, super quick and helpful delivery”

Helpful Report

Posted 3 weeks ago

Good Morning, Thank you so much for your lovely review! We’re thrilled to hear you’re happy with the quality of the product and our quick, helpful delivery service. Thank you for sharing a picture we always love seeing our products in use! Kind regards, Katie Origin Suregreen Limited

Posted 3 weeks ago

“Delivered as expected but poor quality product.”

Helpful Report

Posted 3 weeks ago

Good Morning, Thank you for your feedback. While we’re pleased to hear your order was delivered as expected however we’re sorry to learn that you were unhappy with the product quality. Please don’t hesitate to reach out to our customer service team as we’d like the opportunity to assist you and address your concerns. Kind regards, Katie Origin Suregreen Limited

Posted 3 weeks ago

“Excellent service; excellent products; xcellent deliveries”

Helpful Report

Posted 3 weeks ago

Good Morning, Thank you so much for your fantastic review! We’re delighted to hear you’re happy with our service, products and deliveries. Your feedback means the world to us and we look forward to continuing to provide you with excellent experiences in the future. Kind regards, Katie Origin Suregreen Limited

Posted 3 weeks ago

“Products are excellent. The website is easy to use and select the required products. Delivery time is brilliant and the driver was super helpful”

Helpful Report

Posted 3 weeks ago

Good Afternoon, Thank you for your fantastic review! We’re thrilled to hear you’re happy with our products and found our website easy to navigate. It’s great to know your order was delivered promptly and that our driver Ryan provided excellent service. We truly appreciate your kind words and look forward to helping you again in the future! Kind regards, Katie Origin Suregreen Limited

Posted 3 weeks ago

“Great product, great price. Delivered in good time.”

Helpful Report

Posted 3 weeks ago

Good Afternoon, Thank you for your kind review! We’re delighted to hear you’re happy with the product, the price and the timely delivery. Your feedback means a lot to us and we look forward to serving you again soon! Kind regards, Katie Origin Suregreen Limited

Posted 3 weeks ago

“Excellent service. Very good price. The delivery driver was very polite and helpful”

Helpful Report

Posted 3 weeks ago

Good afternoon, Thank you for your wonderful review! We’re so pleased to hear you were happy with our service and found our pricing competitive. It’s great to know that our delivery driver Ryan made a positive impression as well. We truly appreciate your feedback and look forward to assisting you again in the future. Kind regards, Katie Origin Suregreen Limited

Posted 3 weeks ago

“Suregreen had all the items in stock that I needed and was easy to order. I got free delivery as my spend came to just over £300. Good quality products and delivered within a couple of days. Highly recommend them.”

Helpful Report

Posted 3 weeks ago

Good Afternoon, Thank you so much for your fantastic review! We’re delighted to hear that you found everything you needed, enjoyed the free delivery, and were happy with the quality of our products. It’s great to know your order arrived promptly too! Your recommendation means a lot to us, and we look forward to serving you again in the future. Kind regards, Katie Origin Suregreen Limited

Posted 3 weeks ago

“Ordered 10m of lawn mesh. Very easy to select on website. Mesh arrived quickly and I installed it immediately using the supplied staples. Good communication from Suregreen.”

Helpful Report

Posted 3 weeks ago

Good Morning, Thank you for the fantastic 5-star review! We’re so pleased to hear you’re happy with the service you received. We’ll keep up the good work and look forward to the opportunity to serve you again in the future. Kind regards, Katie Origin Suregreen Limited

Posted 3 weeks ago

“fantastic products at the right price. great for DIY. thank you I am very happy. very fast shipping and reliable courier”

Helpful Report

Posted 4 weeks ago

Good morning, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had a positive experience with us. Your kind words mean a great deal, and we’ll gladly share them with our dedicated team it’s feedback like yours that keeps us striving for excellence. Warm regards, Katie Origin Suregreen Limited

Posted 3 weeks ago

“Excellent from ordering to delivery. Driver was polite, courteous and friendly. Couldn't ask for mire”

Helpful Report

Posted 1 month ago

Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Thank you so much for your kind words! We're thrilled to hear that Scott did such a great job with the delivery. We look forward to seeing you again in the near future! Kind regards Katie Origin Suregreen Limited

Posted 4 weeks ago

Suregreen is rated 4.6 based on 6,887 reviews