Suregreen Reviews

Name: Suregreen
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 6,888 Reviews

91 %

of reviewers recommend Suregreen

4.6

Based on 6,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Suregreen:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to order.delivered on time. Really nice guy who delivered. Quality of fence good. Just a few chunks out of concrete posts”

Helpful Report

Posted 4 months ago

Good morning, We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone Kind regards Katie Origin Suregreen Ltd

Posted 4 months ago

“Service was prompt and great you could track the driver”

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Posted 4 months ago

Good Morning, We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone Kind regards Katie Origin Suregreen Limited

Posted 4 months ago

“I chose Suregreen because of really good prices, quality products and service. Highly recommend James”

Helpful Report

Posted 4 months ago

Good Morning, We’re absolutely delighted to receive your 5-star review! We are glad to hear you managed to find the exact product you was looking for with us! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment to excellence. Kind regards Katie Origin Suregreen Limited

Posted 4 months ago

“Excellent”

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Posted 4 months ago

Good Morning, Thank you so much for your 5 star review! Your feedback is incredibly valuable to us, and it means a lot to know that you had such a positive experience. We're dedicated to continuously improving and growing, and your support helps make that possible. Kind regards, Katie Origin Suregreen LTD

Posted 4 months ago

“Great service and products.”

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Posted 4 months ago

“Very pleased with product would certainly recommend”

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Posted 4 months ago

Good afternoon, We’re delighted to hear about your satisfaction with our service! Providing top-quality products and excellent customer service is our priority. Thank you for choosing us, and we hope to serve you again in the future. Kind regards Katie Origin Suregreen Limited

Posted 4 months ago

“Good item, good price, fast delivery”

Helpful Report

Posted 4 months ago

Good morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We are so glad you are happy with your order and the quality of our products. Kind regards Katie Origin Suregreen Ltd

Posted 4 months ago

“Good service”

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Posted 4 months ago

“Good delivery and helpful driver. Definately use again.”

Helpful Report

Posted 4 months ago

Good afternoon, Thank you so much for this lovely 5-star review! I'm happy to hear the delivery went smoothly for you and the driver was helpful! I'm glad you'd like to use us again, please let us know if we can be of any assistance in the future. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 4 months ago

“Easy to order, quick delivery & quality panels.”

Helpful Report

Posted 4 months ago

Good morning, Thank you so much for this 5-star review! I'm happy to hear the overall process was smooth and that you're satisfied with the quality of panels. We'll be sure to let the team know of your gratitude. I hope you have a lovely weekend, Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 4 months ago

“Great price and great service. Very fast too.”

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Posted 4 months ago

Good afternoon, Thank you for the lovely 5-star review! We truly appreciate your kind words and feedback. We're glad to hear that you found our prices to be great and our service to be excellent. I hope you have a lovely rest of your day, Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 4 months ago

“Very good service.”

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Posted 4 months ago

Hi Terry, Thank you for your fantastic 5-star review! We really appreciate your kind words and feedback. We're thrilled to hear that you had a great experience and found our service to be very good. If you have any further questions or need assistance with anything, please don't hesitate to reach out. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 4 months ago

“Quick delivery, quality product.”

Helpful Report

Posted 4 months ago

Good afternoon, Thank you so much for your outstanding 5-star review! We truly appreciate your kind words and are delighted to know that you had an exceptional experience with us. We highly value your support and are here to assist you with any of your future needs. Have a lovely rest of your day! Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 4 months ago

“Great price point and very helpful just what the doctor ordered.”

Helpful Report

Posted 4 months ago

Hi Peter, Thank you so much for your great five-star review! We truly appreciate your feedback and are delighted to hear that our products met your expectations. It was our pleasure to provide you with the assistance you needed. If you have any further questions or require any additional support, please don't hesitate to reach out to us. I hope you have a lovely Thursday! Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 4 months ago

“Decent quality oak sleepers and great customer service. The sleepers do have some imperfections (small sections of bark etc) but are perfect for building raised beds. I messaged a couple of times as part of my order was out of stock and they always replied very quickly.”

Helpful Report

Posted 4 months ago

Hi Antony, Thank you so much for taking the time to leave us a wonderful 5-star review! We are glad to know that you found our oak sleepers to be of decent quality and that they were perfect for your raised bed project. We understand that imperfections like small sections of bark can occur in natural products, but we are glad to hear that it did not hinder your construction. We also appreciate your kind words about our customer service. We strive to provide prompt responses to our customers, and we're delighted that we were able to assist you during the time when a part of your order was out of stock. I hope you have a lovely Thursday, Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 4 months ago

“Very poor quality topsoil . Money lost .”

Helpful Report

Posted 4 months ago

Good afternoon, I am very sorry to hear about the poor experience you've had with us. We'd like to try and make things right for you. We've not had any communication from yourself regarding the quality of the topsoil, and we'd greatly appreciate if you pop us an email to customercare@sure-green.com and we will be able to look into the issue further. If you've got some photos to send us, this will help determine the outcome. We look forward to speaking with you soon, Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 4 months ago

“Excellent quality product delivered promptly”

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Posted 4 months ago

Good morning Thank you so much for your 5-star review! I'm happy to hear that you're happy with the quality of the goods and satisfied with the timely delivery! Please let us know if you need any further assistance from us. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 4 months ago

“Very pleased with the service very efficient.like the tracking of products”

Helpful Report

Posted 4 months ago

Good morning, Thank you so much for your fabulous 5-star rating! We are delighted to hear that you were very pleased with our service and found it to be very efficient. We understand the importance of seamless delivery and are thrilled that you enjoyed our tracking feature for products. I hope you have a lovely day, and if there is anything else you need, please do not hesitate to let me know. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 4 months ago

“Excellent service, quick delivery, great delivery drive very cheerful and helpful, will definitely use service again.”

Helpful Report

Posted 4 months ago

Hi Philip Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had an exceptional experience with our service. We greatly appreciate your kind words and are delighted to know that you found our service excellent.. We will be sure to let our driver know of your kind words! We look forward to serving you again in the future and providing you with the same level of service that you enjoyed. Thank you once again for choosing Suregreen, and for taking the time to leave us such a positive review. Your feedback is invaluable to us. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 4 months ago

“Very good communication and excellent product - thankyou”

Helpful Report

Posted 4 months ago

Good morning, Thank you so much for giving Origin Suregreen a fantastic 5-star rating! We believe that excellent communication is essential, and we always strive to ensure our customers receive the best service possible. We're delighted to know that our communication met your expectations. We look forward to serving you again in the future. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 4 months ago

Suregreen is rated 4.6 based on 6,888 reviews