Suregreen Reviews

Name: Suregreen
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 6,888 Reviews

91 %

of reviewers recommend Suregreen

4.6

Based on 6,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Suregreen:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service, I particularly liked the tracking of the delivery… would recommend to anyone..”

Helpful Report

Posted 3 months ago

Good Morning, Thank you for the fab 5-star review! I'm so glad you're happy with the service received and that the tracking link was good! We'll continue to keep up the good work and look forward to serving you again in the future. Kind regards, Katie Origin Suregreen Limited

Posted 3 months ago

“I considered dozens of wood providers for my project before settling on Suregreen and I was extremely happy. As far as I could tell they were the best priced for quality timber and offered free delivery where most other firms wanted between £50-£200 for delivery. Materials came very quickly and I was very happy with the quality. Definitely be using again. Thanks guys.”

Suregreen 5 star review on 23rd August 2024

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Posted 3 months ago

Good Morning, Thank you for taking the time to leave us a 5-star review. Your new fence looks great - thank you for sharing this with us! We're so glad to hear that you were satisfied with our company. Our team is committed to delivering high-quality service and products and your feedback is a great encouragement to us. We look forward to serving you again in the near future! Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“First Time i had used Suregreen ordered feather edge fencing, ordering was straight forward very easy, delivered on the date time i was notified and the materials were very good quality would be ordering from Sure green again”

Helpful Report

Posted 3 months ago

Good Morning, Thank you so much for your 5 star review! Your feedback is incredibly valuable to us, and it means a lot to know that you had such a positive experience. We're dedicated to continuously improving and growing, and your support helps make that possible. Kind regards, Katie Origin Suregreen Limited

Posted 3 months ago

“Happy with most of the sleepers but the last load turned up with quite a few split and unusable. That means we have spent £100 on dud sleepers we can’t use. Would like this reimbursed or credit for the next load.”

Helpful Report

Posted 3 months ago

Good morning, Thank you for this 3 star review. We are looking to assist you further with your enquiry, however this is the only communication we have had from yourself, please contact us directly at customercare@sure-green.com and we will look to rectify this for you. Kind regards, Katie Origin Suregreen Limited

Posted 3 months ago

“It’s exactly what was described and what we required”

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Posted 3 months ago

Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We are so glad you are happy with your order and that the plastic mesh fencing was exactly what you needed for the job! Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“Really good quality oak sleepers. Delivered quickly and efficiently. Would definitely use Suregreen again”

Helpful Report

Posted 3 months ago

Good Morning, We’re absolutely delighted to receive your 5-star review! We are glad to hear you managed to find the exact product you was looking for with us! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment to excellence. Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“Excellent sturdy fence panels. Delivered quickly and on time.”

Helpful Report

Posted 4 months ago

Good morning, Thank you so much for taking the time to share your experience at Origin Suregreen Limited. We take pride in knowing our customers are happy. We are pleased to hear you are happy with the fence panels these are all made on site by our professional carpenters. We will pass your lovely feedback over to our team! Kind regards, Katie Origin Suregreen Limited

Posted 3 months ago

“Great company to deal with, friendly,and keep you updated with order progress and delivery,quick to deal with any issues that arise,Happy to recommend suregreen for your Timber and agricultural needs.”

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Posted 4 months ago

“Speedy delivery and product appears up to the job. Yet to use for fencing project but certainly should fit the bill in keeping our dog in whilst blending in with garden boundary hedging. Many thanks.”

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Posted 4 months ago

Good Morning, Thank you so much for your 5 star review! We truly appreciate your loyalty as a regular customer. Your feedback is incredibly valuable to us, and it means a lot to know that you had such a positive experience. We're dedicated to continuously improving and growing, and your support helps make that possible. Kind regards, Katie Origin Suregreen Limited

Posted 4 months ago

“Product was out of stock but the wait wasn't long. Delivered on time by a nice guy who put the bag nearer to where we needed it. Thankyou!!! Great price and have ordered 2 more bulk bags to finish my project.”

Helpful Report

Posted 4 months ago

Good Morning, Thank you so much for your review! Your feedback is really important to us, as it helps us grow and improve. We are thrilled to hear that you had such a positive experience with us and that the courier did a fantastic job on delivery! We look forward to welcoming you again soon. Kind regards, Katie Origin Suregreen Limited

Posted 4 months ago

“Order placed and delivered within the time allotted”

Helpful Report

Posted 4 months ago

Good Morning, Thank you so much for your review! Your feedback is so important to us, as it helps us grow and improve. We are thrilled to hear that you had such a positive experience with us. We look forward to welcoming you again soon. Kind regards, Katie Origin Suregreen Limited

Posted 4 months ago

“Very happy with product (fence panels). Very helpful and delivery exactly at promised /scheduled. Driver very helpful and friendly. Plan to ger further panels for nect project...”

Suregreen 5 star review on 9th August 2024

Helpful Report

Posted 4 months ago

Good Morning, Thank you for taking the time to leave us a 5-star review. Your new fence looks great!! We’re delighted to hear about your satisfaction with our service! Providing top-quality products and excellent customer service is our priority. Thank you for choosing us, and we hope to serve you again in the future. Kind regards Katie Origin Suregreen Limited

Posted 4 months ago

“Many thanks for the prompt delivery of the bamboo poles I ordered recently. They were delivered in excellent condition and we'll packed.”

Helpful Report

Posted 4 months ago

Good Morning, Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We are glad you are happy with our products and that they are perfect for the job! We look forward to helping you with future orders! Kind regards Katie Origin Suregreen Limited

Posted 4 months ago

“Unfotunatley 2 of the 4 fence beams were unacceptable as fence beams. One of beams was totatly unaceptable as it had three areaa of splits. I strnly believe that you should refund the cost of this item. John Dring 07905 993413 s e e b ean m”

Helpful Report

Posted 4 months ago

Good Morning, Thank you for your review. I'm sorry to hear you're not satisfied with the rails. After reviewing our records, I couldn't find any prior communication from you about this issue. We genuinely want to rectify the situation, so could you please send images of the damaged beams to our customer care team at customercare@sure-green.com? We'll make it a priority to resolve this for you as quickly as possible. Kind regards Katie Origin Suregreen Limited

Posted 4 months ago

“My dad managed to order the wrong fence style and the sure green team were happy to correct it. We also had an amazing delivery driver who helped us unload because there was no way the lorry would have gotten down our driveway. I wasn’t expecting him to carry the concrete posts for us. What a service.”

Helpful Report

Posted 4 months ago

Good Morning, Thank you so much for your review! Your feedback is so important to us, as it helps us grow and improve. We are thrilled to hear that you had such a positive experience with us and that our driver did a fantastic job on delivery! We look forward to welcoming you again soon. Kind regards, Katie Origin Suregreen Limited

Posted 4 months ago

“Great service, and good value. Thank you Suregreen”

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Posted 4 months ago

“Product was delivered in good order and of excellent quality at a good price. Thanks”

Helpful Report

Posted 4 months ago

Good Morning, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We are glad you are happy with our products and look forward to helping you with future orders! Kind regards Katie Origin Suregreen Limited

Posted 4 months ago

“Excellent company to deal with, they made the delivery of my order quick and on time. Definitely would recommend and deal with again.”

Helpful Report

Posted 4 months ago

Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Kind regards Katie Origin Suregreen Limited

Posted 4 months ago

“Really happy with the products from Suregreen and the service.”

Helpful Report

Posted 4 months ago

Good Morning, Thank you for the fab 5-star review! I'm so glad you're happy with the service received, we'll continue to keep up the good work and look forward to serving you again in the future. Kind regards, Katie Origin Suregreen Limited

Posted 4 months ago

“Second time ordering and the process from ordering to delivery was very smooth. Thanks very much!”

Helpful Report

Posted 4 months ago

Good Morning, We’re absolutely delighted to receive your 5-star review! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment to excellence. Kind regards Katie Origin Suregreen Ltd

Posted 4 months ago

Suregreen is rated 4.6 based on 6,888 reviews