Suregreen Reviews

Name: Suregreen
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 6,888 Reviews

91 %

of reviewers recommend Suregreen

4.6

Based on 6,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Suregreen:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Suregreen 5 star review on 20th November 2024

344

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great value products backed up by great service”

Helpful Report

Posted 2 months ago

Dear John, Thank you so much for your fantastic 5-star review! We greatly appreciate your kind words and are thrilled to hear that you are satisfied with our products. If you have any further questions or require any assistance in the future, please feel free to reach out. We are here to help! Once again, thank you for choosing Suregreen and sharing your positive experience. We look forward to serving you again soon. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 1 month ago

“Order was dealt with very efficiently and delivery made very promptly. I could not have had better service.”

Helpful Report

Posted 2 months ago

Dear Chris, Thank you so much for your glowing 5-star review! We truly appreciate your kind words and support. We are delighted to hear that your order was dealt with very efficiently and that our delivery was made very promptly. Thank you once again for choosing Suregreen. We are grateful for your trust and we look forward to serving you again in the future. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 1 month ago

“The delivery was quick and the friendly staff helped us carrying the bags of soil we ordered. I couldn’t be more happy and will definitely order again from them!”

Helpful Report

Posted 2 months ago

Dear Clement, Thank you so much for your fantastic 5-star review! We truly appreciate your support and are thrilled to hear about your positive experience with us. Thank you once again for choosing Suregreen. Your feedback means the world to us! Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 1 month ago

“Delivery was fast”

Helpful Report

Posted 2 months ago

Dear Andrew, Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your support and are thrilled that you had such a great experience with us. Thank you once again for choosing Suregreen. We look forward to serving you again in the future. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 1 month ago

“Always great service, delivery was due for early on a Sunday morning - they were so quick and quiet i didn’t hear a thing! Highly recommend”

Helpful Report

Posted 2 months ago

Dear N, Thank you so much for your fantastic 5-star review! We really appreciate your kind words and are thrilled to hear that you had a great experience with us. Thank you once again for your continued trust in Suregreen. We look forward to serving you in the future. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 1 month ago

“Spot on and fast delivery, well done.”

Helpful Report

Posted 2 months ago

Dear Peter, Thank you so much for your 5-star review! We greatly appreciate your positive feedback. It means a lot to us to know that you had a fantastic experience with our service. Once again, thank you for your kind words and support. We hope to serve you again in the future! Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 1 month ago

“Why can’t every company be like you? I was very impressed all the way though, from order to delivery the communication was outstanding. The products were exactly what I wanted and high quality. Thank you”

Helpful Report

Posted 2 months ago

Dear David, Thank you very much for your outstanding 5-star review! We truly appreciate your feedback and are thrilled to hear that you were impressed with our communication and the overall experience, from order to delivery. Once again, thank you for choosing Suregreen for your needs. We look forward to serving you again in the future. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 1 month ago

“Very good quality feather edge boards. Better quality than the usual DIY chain stores. Helpful on line advice. Good delivery times, able to track delivery & driver really helpful unloading.”

Helpful Report

Posted 2 months ago

Good Morning, We’re delighted to hear about your satisfaction with our service! Providing top-quality products and excellent customer service is our priority. Thank you for choosing us, and we hope to serve you again in the future. Kind regards Katie Origin Suregreen Limited

Posted 2 months ago

“Fencing Material delivered on time and helpfully positioned on our premises. Materials as listed no problems at all.”

Helpful Report

Posted 2 months ago

“The timber products provided are of good quality, and most importantly, the staff at their premises are so polite and helpful”

Helpful Report

Posted 2 months ago

Good Morning, Thank you for your review! We would not be able to grow and develop without feedback like yours! We are so happy you had a great experience with us and hope to see you again soon. Kind regards Katie Origin Suregreen Limited

Posted 2 months ago

“It was hard work. Placed an order on Saturday morning and got a notification on Monday that it was 'out for delivery' without any prior communication to inform me. Needless to say, I was at work. Then rang and agreed delivery with Katie for Wednesday the next week only for Wednesday to arrive and no delivery despatch link. I had taken the day off! Now they say they'd moved the delivery to Thursday. Again, no prior communication. Then Katie again arranged delivery for Friday, only for me to get a call to say the delivery truck was faulty and they wouldn't be able to deliver. I was just going to cancel but Paul arranged an external courier. It was not a great experience. You would have had 1 star if not for the great customer service from your team.”

Helpful Report

Posted 2 months ago

Good Morning, Thank you for sharing your feedback. I am genuinely sorry that your experience did not meet your expectations. This was an unusual occurrence, and we are committed to doing better in the future. I see that we had to unfortunately delay your delivery due to a breakdown on one of our vehicles however we called you and rescheduled this for you as soon as we could for delivery on the pallet network and we appriciate your patience whilst we resolved this for you. Once again, I apologise for any disappointment and inconvenience caused. Kind regards Katie Origin Suregreen Limited

Posted 2 months ago

“Good wind break just a bit prone to ripping if only fixed by ties”

Helpful Report

Posted 2 months ago

Good Morning, We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. Kind regards Katie Origin Suregreen Limited

Posted 2 months ago

“Good product delivered on time.”

Helpful Report

Posted 2 months ago

Good Morning, Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience! Kind regards Katie Origin Suregreen Limited

Posted 2 months ago

“Excellent service and quick delivery would recommend”

Helpful Report

Posted 2 months ago

Good Morning, We’re absolutely delighted to receive your 5-star review! We are glad to hear you managed to find the exact product you was looking for with us! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment to excellence. Kind regards Katie Origin Suregreen Limited

Posted 2 months ago

“The gravel described as Golden Flint gravel, graded as 20mms in size, does not match the image shown on the website of Sure Green even when wet. The gravel is described as Golden (Corn) Flint gravel on the label provided by the original supplier ( Long Rake Spar) and is graded as 10 -20 mms in size. The gravel is mostly buff in colour and does not have the browns and golden colours shown in the image and description and is a mix of stones between 10 - 20 mms.”

Helpful Report

Posted 2 months ago

Good Morning, Thanks for taking the time to bring this to our attention. I’ve looked into your order but haven’t found any prior communication from you regarding this issue. Please feel free to reach out to us at customercare@sure-green.com, and we’ll be happy to assist you further. Sorry for any disappointment caused, if you would like to discuss this further please do not hesitate to contact us. Kind regards Katie Origin Suregreen Limited

Posted 2 months ago

“Very pleased with the service from Suregreen, ordering was easy, large rang of products and great quality.”

Helpful Report

Posted 2 months ago

Good morning Jack, Thank you for your fabulous 5-star review! I am so pleased to hear that the ordering process was easy for you and you are happy with the quality of the products. Please let me know if we can do anything further for you in the future, Have a lovely weekend, Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 2 months ago

“Staff very friendly and helpful. Delivery execelant.”

Helpful Report

Posted 2 months ago

Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Thank you so much for your kind words! We're thrilled to hear that Simon did such a great job with the delivery. We look forward to seeing you again in the near future! Kind regards Katie Origin Suregreen Limited

Posted 2 months ago

“Kept me informed from order to delivery, best price and quality of products”

Helpful Report

Posted 2 months ago

“Ive reserved proper judgement as Evri have lost my parcel. Still not arrived.”

Helpful Report

Posted 2 months ago

Good morning, Thank you for this 3 star review. We’re sorry to hear that you haven’t received your order yet. This is the first time we've been made aware of the issue, so we apologise for any inconvenience. Based on the tracking information, it seems the courier has unfortunately lost the parcel in transit. Please contact us directly at customercare@sure-green.com to arrange either a refund or a resend. Kind regards, Katie Origin Suregreen Limited

Posted 2 months ago

“Good products and value, friendly drivers, great service. Thoroughly recommend!”

Helpful Report

Posted 2 months ago

Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Thank you so much for your kind words! We're thrilled to hear that Stevo did such a great job with the delivery. We look forward to seeing you again in the near future! Kind regards Katie Origin Suregreen Limited

Posted 2 months ago

Suregreen is rated 4.6 based on 6,888 reviews