Suregreen Reviews

Name: Suregreen
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 6,888 Reviews

91 %

of reviewers recommend Suregreen

4.6

Based on 6,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Suregreen:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Suregreen 5 star review on 20th November 2024

344

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service I have used this company 3 times now and always have been happy with the service”

Helpful Report

Posted 3 months ago

Good Morning, Thank you so much for your review! Your feedback is so important to us, as it helps us grow and improve. We are thrilled to hear that you had such a positive experience with us! We look forward to welcoming you again soon. Kind regards, Katie Origin Suregreen Limited

Posted 3 months ago

“Ordered some green oak sleepers. Very quick delivery and very helpfu delivery driver!”

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Posted 3 months ago

Good morning, Thank you so much for this 5* review! I'm happy to hear that you're satisfied with the items and our service, if you ever need any assistance with any future orders, please do not hesitate to get in touch, Kind regards, Katie Origin Suregreen Limited

Posted 3 months ago

“Very efficient.”

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Posted 3 months ago

Good Morning, We’re absolutely delighted to receive your 5-star review! We are glad to hear you managed to find the exact product you was looking for with us! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment to excellence. Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“all straightforward, arrived as anticipated, good comms throughout and very helpful driver.”

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Posted 3 months ago

Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Thank you so much for your kind words! We're thrilled to hear that our driver did such a great job with the delivery. We look forward to seeing you again in the near future! Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“I received 1/2 of my order all good. Next day drive phone to say he had 2 of my panels and was dropping them off but they were damaged, said he didn't drop them the day before because of the damage, he had spoken to company and the said they had spoken to me and it was fine. They had not asked and it was not fine. Who would want damaged goods. I have message but no response. So not happy”

Helpful Report

Posted 3 months ago

Good Morning Sian, Thank you for taking the time to leave us a review. I’m really sorry to hear that some of your items arrived damaged. We weren’t aware of this issue until we saw your review, so please do send us some images at customercare@sure-green.com. We’ll make sure to sort this out for you as quickly as possible. Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“Good priced backed by a great delivery service”

Helpful Report

Posted 3 months ago

Good Morning, Thank you so much for your review! Your feedback is so important to us, as it helps us grow and improve. We are thrilled to hear that you had such a positive experience with us. We look forward to welcoming you again soon. Kind regards, Katie Origin Suregreen Limited

Posted 3 months ago

“Easy online ordering. The item was initially out of stock, but it was only a few days before the order was ready for delivery. I received a call to arrange delivery, and was kept informed when the date had to be changed. On the delivery day I received tracking information for the driver, who was very friendly and professional. A very good experience with sure green and would definitely order from them again”

Helpful Report

Posted 3 months ago

Dear Donald, Thank you so much for leaving us a wonderful 5-star review! We are glad that you found our online ordering process easy and convenient. We apologise for the initial stock issue, but we are grateful for your patience as we quickly prepared your order for delivery. Our team always strives to provide excellent customer service, and we're delighted that you were kept informed about any changes to the delivery date. We understand the importance of clear communication, and we're glad we could meet your expectations. It's great to hear that our driver was friendly and professional when delivering your order. We take pride in our team's commitment to professionalism and ensuring a pleasant experience for our customers. I hope you have a lovely Bank Holiday weekend, Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 3 months ago

“Easy to order the exact product arrived ahead of delivery date excellent”

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Posted 3 months ago

Hi Adrian, Thank you for your 5-star review! We appreciate your kind words and are thrilled to hear that you found the ordering process easy and efficient. Our team always aims to provide excellent service, and we are pleased that the exact product you ordered arrived ahead of the delivery date. I hope you have a lovely Bank Holiday weekend! Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 3 months ago

“I suggest your problem for me was your delivery company, after being several days late, I was informed they had possibly lost the material, I have experience the same problem with the company bu other suppliers. I had to reorder later than I should have done with Amazon.”

Helpful Report

Posted 3 months ago

Dear Paul, Thank you so much for taking the time to leave us a 3-star review. I am sorry to hear you had issues with our delivery company, occasionally some items may go missing and it sounds like this was the unfortunatly the issue with your delayed order. We always try and address these itssues ina timely manner, and apologise for any inconvnience caused. If you need any further assistance from us regarding this, please pop pop us a message via your Amazon order. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 3 months ago

“Good quality, good price , could have communicated better regarding the delay for delivery.”

Helpful Report

Posted 3 months ago

Dear Kate, Thank you so much for taking the time to leave a 4-star rating for Suregreen! We truly appreciate your support and feedback. We are glad to hear that you found our products to be of good quality and reasonably priced. Your satisfaction is our utmost priority, and we strive to provide the best value for our customers. Regarding the delay in delivery, we apologise for any inconvenience caused. We understand how important it is to communicate effectively, and we will work on improving our communication channels to ensure a smoother experience. Once again, thank you for choosing Suregreen. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 3 months ago

“Product Prices is ok. Just disappointed with delivery, have to pay extra £120 for delivery because of my street, my area is always busy and they can’t do delivery by crane because can’t park close to my house and offload the items. So was option to pay extra and deliver by van. Costumer service is good. Also some items was damaged.”

Helpful Report

Posted 3 months ago

Dear Laimonas, Thank you so much for taking the time to write your 3-star review. I am sorry to hear you are disappointed in some aspect of the service's process. We are always looking to improve and thank you for raising these issues. Regarding your damaged products, please do pop us an email to: customercare@sure-green.com and we will look into the issue further for you. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 3 months ago

“Great service very quick”

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Posted 3 months ago

Dear Mark, Thank you so much for your 5-star review! We strive to provide the best experience possible to our valued customers, and we're thrilled to know that we met your expectations. If you need any further assistance or have any questions, please don't hesitate to reach out. Thanks again for choosing Suregreen and for taking the time to share your positive experience with us. Have a lovely Bank Holiday weekend! Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 3 months ago

“This is my second order of Limestone for my Gabion baskets, I ordered online, was informed of delivery every step of way. Delivery driver put the stones exactly where I asked. I'll definitely order again and recommend Suregreen 👌”

Helpful Report

Posted 3 months ago

Dear Carol, Thank you so much for your fantastic 5-star review! We are thrilled to hear that your second order of Limestone for your Gabion baskets was a smooth and satisfactory experience. It's wonderful to know that our online ordering process, along with our detailed delivery updates, provided you with a hassle-free journey. We are also glad to hear that the delivery driver went above and beyond to place the stones exactly where you requested. Thank you once again for your kind words and for being such a loyal customer. We truly appreciate it! Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 3 months ago

“The wire mesh arrived on time and is just what I was expecting.”

Helpful Report

Posted 3 months ago

Dear Katie, Thank you so much for giving Suregreen a 5-star review! Your satisfaction is our top priority, and we are committed to providing you with high-quality products and excellent service. Should you have any further needs or inquiries, please do not hesitate to reach out to us. Have a lovely Bank Holiday Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 3 months ago

“Prompt effective and reasonably priced. thank you”

Helpful Report

Posted 3 months ago

Dear Andrew, Thank you so much for taking the time to rate Suregreen with 4 stars! We truly appreciate your feedback and support. Prompt, effective and reasonably priced services are our top priority, and we're glad to hear that we met your expectations. Once again, we sincerely appreciate your positive feedback and look forward to serving you again in the future. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 3 months ago

“Good product at a good price that arrived as planned”

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Posted 3 months ago

“Panels are very good quality, service excellent. Delivery time as promised. Extremely happy with my new fence.”

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Posted 3 months ago

Good Morning, Thank you for taking the time to leave us a 5-star review. We’re delighted to hear about your satisfaction with our fence panels, these are made on site by our professional carpenters. Providing top-quality products and excellent customer service is our priority. Thank you for choosing us, and we hope to serve you again in the future. Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“Extremely pleased with the product and the service, from order to delivery a pleasure to deal with.”

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Posted 3 months ago

Good Morning, Thank you so much for your 5 star review! Your feedback is incredibly valuable to us, and it means a lot to know that you had such a positive experience. We're dedicated to continuously improving and growing, and your support helps make that possible. Kind regards, Katie Origin Suregreen Limited

Posted 3 months ago

“Excellent service easy to order .. kept informed…. Driver very nice and helpful .. think he’s name was matt … pic of the completed fence with the wood supplied.”

Suregreen 5 star review on 23rd August 2024

Helpful Report

Posted 3 months ago

Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. The fencing looks great thank you for sending us over a picture we always love the see a finished project! Thank you so much for your kind words! We're thrilled to hear that Matt did such a great job with the delivery. We look forward to seeing you again in the near future! Kind regards Katie Origin Suregreen Limited

Posted 3 months ago

“Very friendly and polite service on delivery.”

Helpful Report

Posted 3 months ago

Good Morning, Thank you so much for your review! Your feedback is really important to us, as it helps us grow and improve. We are thrilled to hear that you had such a positive experience with us and that the courier did a fantastic job on delivery! We look forward to welcoming you again soon. Kind regards, Katie Origin Suregreen Limited

Posted 3 months ago

Suregreen is rated 4.6 based on 6,888 reviews