Stocky & Dee Reviews

Name: Stocky & Dee
Address: 121 Giles Street, , Edinburgh, Edinburgh
Rating: 4.89

4.9 Rating 382 Reviews

98 %

of reviewers recommend Stocky & Dee

Company Reviews

Metrics

4.9

Based on 382 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality is amazing! Very robust lead and harness along with comfort and style. My pooch looks beautiful with her collar, harness and lead. The service was great, love the step by step process of the making and the delivery was very quick. Can’t wait to buy another one. :)”

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Posted 1 year ago

“Excellent quality and beautiful colours, this is the second collar I have purchased from stocky & dee as my puppy grew out of her last one. Will continue to buy them as I love them so much!”

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Posted 1 year ago

“Excellent service, lovely soft collars for our English pointers. Would certainly recommend.”

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Posted 1 year ago

“Good quality and easy to fasten”

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Posted 1 year ago

“Sure Stan will love his new blanket”

Stocky & Dee 5 star review on 22nd December 2022

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Posted 1 year ago

“Placed my order on 3rd December and not received on 21st. Odd to ask for a review of a product before you deliver it. No tracking of the order via Royal Mail website, perhaps not the best choice of delivery company at the moment!”

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Posted 1 year ago

Hi Danny, I'm very sorry your order has not arrived yet! As a small business there are limited affordable options when it comes to courier choices, we attempted to change to two others for a period but one resulted in items being lost or further delayed and the other stopped accepting new packages as they were overwhelmed with the fall out from Royal Mail strikes. Although packages are of course delayed we have been assured by Royal Mail that anything despatched by the 16th WILL arrive by Christmas and at this time of year we have to trust that they will uphold that promise (as yet they have delivered on it). We were slightly late in despatching your order as due to the time of year we are a little behind our usual 4-7 day build time and I do apologies for this, we will keep an eye on the tracking from our end and of course if the package does not arrive we will have a replacement made straight away. Have a lovely Christmas!

Posted 1 year ago

“Lovely product- great service”

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Posted 1 year ago

“And the product has finally arrived and is beautiful and Stocky & Dee could not of done any more to get this gift to me, thank you so much”

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Posted 1 year ago

Hi Gillian, We're very sorry your order hasn't arrived yet! We were a little behind our suggest 4-7 day build time due to the time of year so your order was slightly delayed in being despatched however we are really struggling at the moment with deliveries due to the Royal Mail strikes causing mass disruption across the entire UK delivery network. We are doing our best to keep a track of any orders that are extremely delayed however it's often not possible to know when an item is as delayed as yours is now. We have sent you an email directly with a solution to the problem. Have a lovely Christmas!

Posted 1 year ago

“Lovely items, very well made , very pleased”

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Posted 1 year ago

Hi Kerrie, we're so delighted you're enjoying the products and thank you for such a lovely review! Have a wonderful Christmas!

Posted 1 year ago

“Stocky & Dee products are always of amazing quality. In fact, my dog does not use any other collar or lead. Only the best for her.”

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Posted 2 years ago

Hi Alison, thank you so much for your lovely review and for being such a loyal customer, it truly makes our day!

Posted 1 year ago

“Beautifully made snoods in lovely colours - my little dog and I are sporting matching ones now :-) thank you ever so much, they look super cute and are so warm for chilly winter walks.”

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Posted 2 years ago

“Amazing quality, beautifully hand made! I absolutely love my collar and lead”

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Posted 2 years ago

“I love the product, my dogs walk in style now. Thank you”

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Posted 2 years ago

“Saw Stocky & Dee advert online when looking for a new collar and lead. Lovely product beautifully packaged. Such good quality, will never need to buy another collar or lead again.”

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Posted 2 years ago

“Beautifully made collar, harness and lead. Thank you!”

Stocky & Dee 5 star review on 24th November 2022

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Posted 2 years ago

“We absolutely love our new leads! They are beautifully made, soft to handle and are even washable! Thank you!”

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Posted 2 years ago

“Fabulous customer service and absolutely love our new beautiful and well made lead! Millie approves too.”

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Posted 2 years ago

“Perfect from start to finish! Beautiful handmade items, amazing quality and really unique. Love them!”

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Posted 2 years ago

Hi Samantha! Thank you so much for such a lovely review, we're delighted that you love the products and hearing feedback such as this really does make our team smile! Best, Stocky & Dee

Posted 2 years ago

“Lovely prompt service and about to order another piece”

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Posted 2 years ago

“Absolutely love Theo’s new collar and lead, which have been beautifully made - thank you Mairi!”

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Posted 2 years ago

Stocky & Dee is rated 4.9 based on 382 reviews