Slate House Reviews

Name: Slate House
Address: Unit 16, SA1 Business Park, Swansea, United Kingdom
Rating: 4.87

4.9 Rating 1,029 Reviews

100 %

of reviewers recommend Slate House

4.9

Based on 1,029 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Slate House:

For over a decade, Valley Mill has been built on the vision of manufacturing and supplying 100% Welsh and British products of true quality and authenticity.

Our team of designers and craftsmen make our products from the finest materials and ingredients, so you don’t have to compromise.

Having supplied products to some of the most demanding and influential customers in the world, such as Red Bull, NATO, NFU Mutual, Bafta Cymru, RBS, The Welsh FA and even Her Majesty the Queen, Valley Mill has the confidence and drive to keep putting Wales on the map.

Visit Website

Email:

sales@slate-house.co.uk

Location:

Unit 16,
SA1 Business Park,
Swansea
United Kingdom
SA1 8DB

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Slate House 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

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“Well packed and efficient service”

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“The quality of the blanket is excellent and very good value for money. I may buy some more!”

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“Signs are just ok for the money not as nice as I was hoping for, feel really boxy and totally machines produced. Wanted something more rustic and these signs don’t hit the mark for me. Also delivery wasn’t great either, no courier notice. Overall I wouldn’t order again.”

Helpful Report

Hi Alexandra! We're quite disappointed to see this - maybe you could give us a little more information in regards to your order and where you feel it fell short? Our Customer Care team are reachable by email and phone Monday-Friday from 10-4 and we can help you with any aspect of your order, at any stage of its progress :) I notice that you chose the 'chamfered' option as the edge style on your house signs - these are the smooth, straight edges that give it a bevelled effect. Did you know that we also have a chipped edge style, that would give the slate a more authentic, rustic looking edge? This might have been more suited to your needs! We also ship via DPD and they sent an automatic notification once we dispatch, and you should get one from us too. DPD will also send another notification the next working day, when the parcel is out for delivery, to let you know what time of day to expect it. If you have any concerns at all concerning your order, just let us know! Thanks Valley Mill

“Absolutely flawless. Thank you for delivering exactly as promised. Would use you again and would recommend.”

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“We are delighted with our Pet Memorial. The quality far exceeded expectations - it is a substantial and beautiful memorial to our beloved dog. The staff were incredibly helpful to make sure we got exactly what we wanted. Highly recommended.”

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“Not the easiest web site to navigate but two of us managed in the end. Ordered a remembrance plaque. Took a long time to arrive, possibly due to pandemic?”

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Hi Marie, We're a little disappointed to see this less than great review! We pride ourselves on being available to offer help on our website and are reachable by phone, email and social media to offer advice and assistance. We have spent a lot of time and resources in improving the design tool and rolled out a revamped version in the summer, which has been well received. We realise that some people will still struggle with it, however, and so we can even offer to create a design for you based on your requirements. I can also see that your memorial was expected on the 8th of November, but we didn't manage to actually send this out to you until that exact date and so would have been received the day after. We offer the expected delivery dates as pure estimates, and so are not able to offer these as firm guarantees. We also offer these estimates to you before an order is placed, and once your order has been placed we confirm this to you by email. We are working to a 25 working day turnaround for memorials - this has slightly increased from the previous 20 working days, against our wishes, but unfortunately, a number of ongoing issues such as Covid and supply problems have forced our hand. We will always do what we can to reduce this date if we can if there are exceptional circumstances that mean you would require it sooner. Hopefully that answers some of your concerns :) Kind regards Valley Mill

“Lovely product, well packed for transport, good administration”

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“Ordered from website, very easy to find and purchase what I required. Great process and very speedy delivery. Thank you.”

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“Very pleased with our vase it is heavy so won’t blow away and the engraving is perfect”

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“We brought a lot of goods a few years ago whilst holidaying in Ammandford at Xmas, so when We wanted a different Xmas gift We knew where to go. We weren't disappointed, especially as We ordered online from Norfolk! As expected a quality item and great service and communications from Ffion. Thank-you”

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“Just what I hoped for, good service. Excellent packing to protect the item. Good communication.”

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“An excellent product and a very helpful service to respond to any issues.”

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“EASY TO USE WEBSITE, REALLY EASY DESIGN, GOOD PRICE.”

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“The tealight holder was exactly as described on the website. Much appreciated by the recipient. Thank you”

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“Great communication and wonderful craftsmanship. Highly recommended”

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“I would say 5 stars service”

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“Very easy to order the stone, as you design it yourself so you can play around with it until you are happy with the design. Very helpful when I had to ask to delay the delivery, and they posted it exactly when they said they would. Really well packaged, and it was delivered to the door exactly when they said it would. Very impressive, and I will use them again.”

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“Great quality product, better than expected. Carefully packaged and presented beautifully. Thank you very much.”

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“Amazing service! Was briefed in the shop and then able to take my time personalising a hip flask for my Brothers 21st Birthday! So pleased to have found this shop and this service. Will be using it again for sure.”

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“Prompt delivery and excellent choice..”

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Slate House is rated 4.9 based on 1,029 reviews