Slate House Reviews

Name: Slate House
Address: Unit 16, SA1 Business Park, Swansea, United Kingdom
Rating: 4.87

4.9 Rating 1,029 Reviews

100 %

of reviewers recommend Slate House

4.9

Based on 1,029 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Slate House:

For over a decade, Valley Mill has been built on the vision of manufacturing and supplying 100% Welsh and British products of true quality and authenticity.

Our team of designers and craftsmen make our products from the finest materials and ingredients, so you don’t have to compromise.

Having supplied products to some of the most demanding and influential customers in the world, such as Red Bull, NATO, NFU Mutual, Bafta Cymru, RBS, The Welsh FA and even Her Majesty the Queen, Valley Mill has the confidence and drive to keep putting Wales on the map.

Visit Website

Email:

sales@slate-house.co.uk

Location:

Unit 16,
SA1 Business Park,
Swansea
United Kingdom
SA1 8DB

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Slate House 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

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“Great service, excellent items exactly as shown. Personalised lettering looks great. Many thanks.”

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“Excellent service would thoroughly recommend 👍🏻”

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“Excellent service. Purchased an engraved slate memorial for my late parents. I had difficulty deciding exactly what I wanted and I was ordering on behalf of my extended family. Customer service, especially Ffion, extremely helpful and I was able to arrive at the perfect bespoke design. Delighted with the result. Email communication was excellent.”

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“Excellent products combined with excellent customer service.”

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“Very prompt delivery and a beautiful sign. Really pleased”

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“Bought a large slate as a blackboard to-do list. It’s beautiful. High quality and Welsh, what mor do you need. Well worth the money”

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“Good delivery time but disappointed in printed image. Very dark compared to upload”

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Hi Michael, We're very sorry to hear this. We aim for the best possible print quality possible based on the image we are given, however, this can sometimes mean that the image appears a little darker than you would like. It is important to remember that viewing a photo printed onto a fabric phone case will not benefit from the backlight that you would get from viewing it on an electronic device. If you ever have any issue with a product or service of ours, then we would always recommend contacting us before leaving a review so we can see if we can work towards a solution for you. You can do this by getting in touch via sales@valleymill.co.uk, stating your order number, and sending images of the received item with the email. Kind regards Valley Mill

“Lovely photo frame, high quality, beautiful gift. Efficient speedy service and packaged with care. Very happy, will use again”

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“Really easy to order, well packaged and delivered with no damage. Slate plater is absolutely beautiful, great quality, can’t wait to use it.”

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“The purchasing experience was easy, and the web site easy to navigate”

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“I was so very pleased with the plaque I ordered. Excellent quality, more than I hoped for and for such a reasonable price too. The lettering looks great and exactly as on the preview. Would highly recommend.”

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“Great website to make it very straightforward .. Order was delivered well wrapped etc and a bit before the date given.. Thanks..”

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“Very easy to deal with and item was delivered before estimated delivery date”

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“Looks fabulous. We can see it’s a real quality product because we ordered a similar cheaper version from another company which we had to send back as it was sub-standard. You get what you pay for!”

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“Very good and helpful service. Arrived before the expected time. Most helpful over the telephone rather than the stress of on line .”

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“Fantastic product will definitely be using these again, thank you”

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“Very pleased with the end result of a specific sign, help was second to none and prompt delivery. Thank you.”

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“Very pleased with the product and service,kept informed and helpful staff answered my queries. Thank you Happy New Year”