Slate House Reviews

Name: Slate House
Address: Unit 16, SA1 Business Park, Swansea, United Kingdom
Rating: 4.87

4.9 Rating 1,029 Reviews

100 %

of reviewers recommend Slate House

4.9

Based on 1,029 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Slate House:

For over a decade, Valley Mill has been built on the vision of manufacturing and supplying 100% Welsh and British products of true quality and authenticity.

Our team of designers and craftsmen make our products from the finest materials and ingredients, so you don’t have to compromise.

Having supplied products to some of the most demanding and influential customers in the world, such as Red Bull, NATO, NFU Mutual, Bafta Cymru, RBS, The Welsh FA and even Her Majesty the Queen, Valley Mill has the confidence and drive to keep putting Wales on the map.

Visit Website

Email:

sales@slate-house.co.uk

Location:

Unit 16,
SA1 Business Park,
Swansea
United Kingdom
SA1 8DB

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Slate House 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just to let you know that whilst the service was great and delivery quick, and the products are lovely. The bath salts box was crushed and the salts had all come out inside the delivery bag. I have made do by tipping them into Tupperware but other customers might not be so flexible. You wouldn’t be able to use as a gift, which was my original plan.”

Helpful Report

Hi Penny, Thank you for your feedback, and we are sorry to hear that! We're unfortunately unable to control how our courier handles items, and we do everything that we can to ensure that goods are packaged as well as they can be to minimise any damage to packaging. This is something that is under constant review. Kind regards Valley Mill

“House sign arrived safely and without damage, now fitted and looks wonderful. Initial contact after the order was placed online was excellent, suggesting a slight change to improve the appearance and contact throughout the process was first class. Many thanks to Ffion.”

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“Simple, it was very quick to order and within three days I had a clock as described on the wall”

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“Beautiful item. Really great quality and looks amazing. The staff are really helpful and nothing is to much trouble. Will definitely be ordering again.”

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“Absolutely beautiful memorial stone and very good value for money also received within the timescale quoted. Thank you.”

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“Quality products”

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“Very helpful lady on the phone when I had a query. Managed to delivery in time for what would have been my mother’s birthday. Very pleased with the memorial when it arrived, exceeded my expectations.”

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“Everything on the web site was easy to manage and the products arrived promptly and efficiently. Thank you.”

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“Excellent service and wonderful product. Thank you so much”

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“Lovely quality, and wrapped like a gift. Just what we were after. Thank you.”

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“My friend was so impressed with my placemats and coasters I bought her some”

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“Well made well packed well done”

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“All arrived safely.”

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“Excellent service, very prompt and helpful, and speedy delivery.”

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“The slate table runner is beautiful, just what I expected. The company keep me informed when there was a delay with the product, which in fact wasn’t very long. Customer service was very helpful when their email went to my junk! Very pleased all round.”

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“Easy ordering service. The order was delivered on time and to is to a high standard.”

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“Process of designing and ordering was easy. I called to find out out about my order and service was excellent. The finished article was very high quality, very pleased, would not hesitate to recommend.”

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“Prompt and professional service.”

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“Excellent range of natural goods - we bought a slate black board - good website and prompt delivery. Also real people at the end of the phone if you need to ask a question.”

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“The whole process of ordering and receiving house number plaque was a good experience. So pleased with my purchase.”

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Slate House is rated 4.9 based on 1,029 reviews