Slate House Reviews

Name: Slate House
Address: Unit 16, SA1 Business Park, Swansea, United Kingdom
Rating: 4.87

4.9 Rating 1,029 Reviews

100 %

of reviewers recommend Slate House

4.9

Based on 1,029 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Slate House:

For over a decade, Valley Mill has been built on the vision of manufacturing and supplying 100% Welsh and British products of true quality and authenticity.

Our team of designers and craftsmen make our products from the finest materials and ingredients, so you don’t have to compromise.

Having supplied products to some of the most demanding and influential customers in the world, such as Red Bull, NATO, NFU Mutual, Bafta Cymru, RBS, The Welsh FA and even Her Majesty the Queen, Valley Mill has the confidence and drive to keep putting Wales on the map.

Visit Website

Email:

sales@slate-house.co.uk

Location:

Unit 16,
SA1 Business Park,
Swansea
United Kingdom
SA1 8DB

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Slate House 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

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“Perfect love these”

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“Personalised cheese board purchase. Ordering was easy and delivery was very fast. The cheese board is exactly as promised and looks great. Can’t comment on how long the lettering will last, but so far very happy!”

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“The original bright colours of the design look grey, faded on the printed bottle. Delivery was 2 days late from promised one.”

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Hi Mariya, We're very sorry to hear this! Are you able to send an image of the product that was received, please? This can be sent to sales@valleymill.co.uk - we can take a look and go from there for a resolution for you. Regarding the delivery date, we're not able to actually promise any dates - we give an estimated date at the time of ordering, but this is not always achievable for various reasons, so apologies for that. Kind regards Valley Mill

“Easy to order and as I set up an account I was able to check and see when the order had been despatched.”

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“Just returned from a short break in North Wales. Was not able to find much Welsh slate items to purchase but knew I wanted a sign for the garden. Llanfair Slate Mine (not sure of my spelling) gave us your details Very pleased with the plaque. Thank you”

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“Very frendly and efficent services, catered for my needs and was delivered on time as i was in a rush. Plaque i ordered was of a high quality. would highly recommend.”

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“Excellent”

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“Good service”

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“Beautiful sign. Came exceptionally well packed. It’s really lovely”

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“I absolutely love my purchase and it came exactly as I wanted it, amazing quality.”

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“Was due to be delivered 13/4/23 still not arrived”

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Hi Paul, Apologies for the delay in this getting to you - we offer the delivery date as an estimate and not a guarantee, so the delivery dates are not firm, and the extra day's delay was due to the fact that we have only just reopened after a month-long hiatus while we moved our workshop premises. I can see from the tracking details that this was dispatched by us on 13/4/23, and ordinarily, this would arrive the next working day. However, I can see that you are an Isle of Wight resident, and therefore you must make extra allowances for delivery - Parcelforce would take an extra working day to deliver, hence the reason that you will receive it today (Monday) after the weekend. With that in mind, to leave us a 1-star review is rather unfair and is damaging to us as a small company. We also have a dedicated Customer Service operator that could have helped you, if you were to have reached out to us. Would you kindly amend your review, please? Kind regards Valley Mill

“Excellent quality and a very reasonable price. W Ent to workshop at SA1 post code and gentleman there was very helpful, and friendly”

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“Beautiful memorial plaque. excellent quality. expertly crafted.quite heavy.so so pleased with our order of a memorial plaque for our dad.a fitting tribute for our final goodbye”

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“I have now purchase two slate memorial stone for our two dogs that have died. I love the quality of the memorial stones and the etching there in. The Dogs died 3 years apart but we were able to buy the same style the second time around. Thank you.”

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“first class excellant”

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“Ordering process was very easy. Got an email confirmation to check I was happy with the wording and layout. Was really pleased with the quality of the stone when it arrived.”

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“Good value for money product”

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“Really happy with the memorial plaque. Beautifully made, really well wrapped and arrived sooner than expected. Would definitely recommend. Thank you.”

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“Perfect shopping experience. A stunning slate headstone beautifully crafted and inscribed. Beautiful blanket - sadly only one available. 2 beautiful scarves. Highly recommended!”

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“Ordered a memorial plaque for my mums grave. Valleymill were amazing throughout, emailing with regular updates and sending a preview of the plaque before being inscribed to ensure I was happy with it. Absolutely delighted with the finished result. Excellent value for money and would 100% recommend this company. Thanks Valleymill.”

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Slate House is rated 4.9 based on 1,029 reviews