Slate House Reviews

Name: Slate House
Address: Unit 16, SA1 Business Park, Swansea, United Kingdom
Rating: 4.87

4.9 Rating 1,029 Reviews

100 %

of reviewers recommend Slate House

4.9

Based on 1,029 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Slate House:

For over a decade, Valley Mill has been built on the vision of manufacturing and supplying 100% Welsh and British products of true quality and authenticity.

Our team of designers and craftsmen make our products from the finest materials and ingredients, so you don’t have to compromise.

Having supplied products to some of the most demanding and influential customers in the world, such as Red Bull, NATO, NFU Mutual, Bafta Cymru, RBS, The Welsh FA and even Her Majesty the Queen, Valley Mill has the confidence and drive to keep putting Wales on the map.

Visit Website

Email:

sales@slate-house.co.uk

Location:

Unit 16,
SA1 Business Park,
Swansea
United Kingdom
SA1 8DB

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Slate House 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. I am very happy with the product.”

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“BOUGHT THE PERSONALISED PHOTOGRAPHIC SLATE, FOR A CHRISTMAS PRESENT. IT'S ABSOLUTELY 💯 % AMAZING. I AM WELL HAPPY WITH MY CHOICE OF GIFT, THIS IS THE FORTH I HAVE PURCHASED AND EVERYONE ARE AMAZING. PLEASE DON'T HESITATE TO PURCHASE THE PHOTOGRAPHIC SLATE'S, THEY WON'T DISAPPOINT”

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“1 week late on manufacturing, now DPD are not delivering even though they have had for a week, just saying unexpected issue. No satisfactory customer service and now emailing to say closed on the 22nd but it is only the 21st Obviously do not wish to assist”

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Hi Gary, We give an expected delivery date, and as the wording suggests, this is an estimate and not a guarantee. Your estimated date was given as the 13th December, and we dispatched on the 16th - still with plenty of time for Christmas delivery. We do apologise that we slightly overshot our estimate, but the entire company is a tiny team of seven people working tirelessly to ensure every customer order (and large wholesale orders for our trade customers) is completed and has left the workshop - we are proud to say that we achieved that. Your parcel has been delayed due to DPD themselves, and that is something that is totally out of our control. I notice that your postcode is one that DPD has listed as one of the areas in which they are currently experiencing issues, and all that can be done is to have patience and hope that delivery is made before the 23rd. Any review on reviews.io and indeed our website and social media confirms that our customer service is excellent - the reason you received an email saying that we are closed is that we closed for Christmas as of the 21st at 1 pm, and so your email sent at 2:26 pm received our automatic reply. That said, we still endeavour to monitor emails so that we can offer support and answer queries, despite being on a well-deserved holiday. We think your review is rather unfair as we were not as late sending the order out as you suggest and we offer as much assistance as we possibly can. Couriers are a necessary evil, unfortunately, and we would love everything to be perfect because our customers deserve that. We do hope that this arrives soon and we hope you have a fantastic Christmas! Kind regards Valley Mill

“Beautiful item, beautifully packed and presented”

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“Purchased a slate sign and is actually better than I thought it would look, beautifully finished and will stand out as our front door sign. Well packaged to avoid delivery drivers chucking around and arriving broken. Arrived day earlier than estimated.We are really pleased with purchase and would recommend to anyone wanting to purchase a sign Excellent”

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“Excellent service and quality of goods”

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“We purchased a clock for our son and his wife - we come from Wales so loved the idea of welsh slate. The package arrived safely. It is a shame that there is no reference to the fact that it is Welsh slate either on the clock or enclosed inside the box ( i have printed off something from the web page to enclose with the clock).”

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“Valley employees have gone above and beyond for the order of my late brothers memorial plaque and vase always communicated well and delivered in time for us to place the plaque before Xmas highly recommended”

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“Fantastic value and beautiful products”

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“Red wool scarf was a fabulous colour and really good quality. Arrived very quickly. Thank you.”

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“Very happy with the memorial stone that I ordered. The staff were very helpful with the wording and setting out of the wording. It will be a fitting tribute to my late mother.”

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“Helpful and fast delivery”

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“Absolutely delighted with my purchase. It is beautiful. Would definitely recommend”

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“Great value for money, the hip flask I purchased was of a really good quality, it will make a lovely gift, thank you!”

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“Beautiful blanket - already doing good work in this weather. Excellent service - delivered two days after ordering. Will buy more in the future.”

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“Excellent service great item”

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“Quick delivery, beautiful and safely wrapped with a minimum of non recyclable materials. Super product, am looking forward to giving them to my sister & brother in law for Christmas”

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“Perfect and extremely good for the money.”

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“Beautiful quality product, we wanted a natural blanket to keep warm, and this is perfect. Arrived very quickly too. Many thanks x”

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“Very pleased with my purchases, all Christmas gifts. They are beautiful and I’m sure the recipients will love them. Also, had to phone with a query and the lady I spoke to was very helpful and friendly. I’ll definitely be buying again - but for myself this time!”

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Slate House is rated 4.9 based on 1,029 reviews