Slate House Reviews

Name: Slate House
Address: Unit 16, SA1 Business Park, Swansea, United Kingdom
Rating: 4.87

4.9 Rating 1,029 Reviews

100 %

of reviewers recommend Slate House

4.9

Based on 1,029 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Slate House:

For over a decade, Valley Mill has been built on the vision of manufacturing and supplying 100% Welsh and British products of true quality and authenticity.

Our team of designers and craftsmen make our products from the finest materials and ingredients, so you don’t have to compromise.

Having supplied products to some of the most demanding and influential customers in the world, such as Red Bull, NATO, NFU Mutual, Bafta Cymru, RBS, The Welsh FA and even Her Majesty the Queen, Valley Mill has the confidence and drive to keep putting Wales on the map.

Visit Website

Email:

sales@slate-house.co.uk

Location:

Unit 16,
SA1 Business Park,
Swansea
United Kingdom
SA1 8DB

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Slate House 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

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“Plaque was exactly as described and very good quality, would recommend to others”

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“Waited over a month and still no joy. No notification as to why a delay. Finally phoned the office and lo our order was here in 24 hours. What?!!!! Product is nice.”

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Hi Andrew, Thank you for your review - our standard turnaround time for house signs is approximately three weeks, give or take during busier times (i.e. the run-up to Christmas). We recently suffered a delay due to a staff member coming down with Covid, and so that held us up by about a week. We do give estimated dates for arrival, but we do advise that these can't be offered as firm guarantees for obvious reasons. When you enquired as to what stage of completion your order was at, it was coincidentally nearly ready to go and so was able to be sent out. Glad you like the product though!

“Excellent product and contact with people. Product exceeded expectations. Time from order to delivery longer than expected.packaging and delivery excellent.”

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“From original order to final delivery all was first class; could not have been better|”

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“The customer service I received following an enquiry about the delivery date was excellent. I received a very prompt, courteous and personal response to my email and following this was kept up to date about the delivery date. This level of customer service was a refreshing change.”

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“Quality workmanship. Friendly customer service team.”

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“I ordered a bakestone, the lady who dealt with my order was very helpful and nothing was too much trouble. Excellent service fast delivery. Thank you”

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“My go-to place for anything welsh and personalised. Excellent communication and perfect products which I always buy for gifts but would rather keep for myself!!”

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“Fabulous tea lights which smell of coffee and Welsh cakes. A tree decoration made of slate which will be a unique present for a couple’s first Christmas in their new home. Good communication on the delivery.”

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“I bought the 5 hole tee light holder as a house Christmas present for my daughter. Obviously she hasn’t seen it yet but I’m delighted with it and if she doesn’t like it, I’m more than happy to keep it! It’s exactly as described - a good size and will look stunning when lit.”

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“I bought an engraved slate plaque with my own words. It looks lovely, and was really well packed. My order arrived within ten days. I would definitely use them again.”

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“perfect, speedy delivery, great product”

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“Ordering was straight forward and easy, E-mail received with expected delivery date, but had to ring as delivery never turned up, had to ring a couple of times before I spoke to a Lady who was very helpful and confirmed there had been a delay but my order would be going out soon, goods received within a few days :)”

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“great service arrived quickly, wonderful products and made in Wales”

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“Fantastic house plaque. Unique and very special; totally thrilled. The customer service was excellent too.”

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“Very good quality sign but reason I’m giving it 3 stars is because the superglue it came with was unsafe to use, it spread all over my hand after I opened the top, there was no warning or even safety advice on using gloves etc. really dangerous.”

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Hi Waseem, We're very sorry to see this! We take your point about the glue - at present, we are reviewing this process and we realise the glue isn't the best. Due to the ongoing situation, we're finding it a little difficult to find a suitable replacement but it is something that we are working hard to resolve. Thank you Valley Mill

“1st class service and the website was easy to use.”

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“Very well packaged and fast delivery. Really pleased. Thanks.”

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“Short delay in delivery but very quick following enquiry. But the oval slate cheese board is beautiful. Well worth the wait. Would recommend”

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“Purchased the slate wine rack which holds 3 bottles of wine. Wasn't disappointed at all. Over the move with it. Really recommend this product.”

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Slate House is rated 4.9 based on 1,029 reviews