Slate House Reviews

Name: Slate House
Address: Unit 16, SA1 Business Park, Swansea, United Kingdom
Rating: 4.87

4.9 Rating 1,030 Reviews

100 %

of reviewers recommend Slate House

4.9

Based on 1,030 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Slate House:

For over a decade, Valley Mill has been built on the vision of manufacturing and supplying 100% Welsh and British products of true quality and authenticity.

Our team of designers and craftsmen make our products from the finest materials and ingredients, so you don’t have to compromise.

Having supplied products to some of the most demanding and influential customers in the world, such as Red Bull, NATO, NFU Mutual, Bafta Cymru, RBS, The Welsh FA and even Her Majesty the Queen, Valley Mill has the confidence and drive to keep putting Wales on the map.

Visit Website

Email:

sales@slate-house.co.uk

Location:

Unit 16,
SA1 Business Park,
Swansea
United Kingdom
SA1 8DB

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Slate House 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

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“So delighted with the beautiful cheese board the personalised message looked amazing the perfect wedding gift and such a speedy service. I will definitely shop here again for that special something. First class all round.”

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Thank you for your review, Isabella!

“Absolutely beautiful. Heavy piece of slate, very attractive engraving.”

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Thank you, Vivi.

“It’s a beautiful number plaque, it’s just a shame they use DPD to deliver as they are not contactable by phone & when they fail to deliver on the appointed agreed date, there is no way of communicating with them by phone.”

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Thank you for your review and thoughts regarding our courier, David - over the years we have used others but encountered far more issues than we have with DPD but we do appreciate the feedback!

“It took a long time to find this site and the plaque and when it arrived we were overwhelmed with emotion. It was everything that we had hoped for. We were very pleased and would definitely recommend this company to anyone looking for a memorial plaque.”

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Thank you Robert.

“Our slate trophies were brilliant and went down really well with our competitors. The ordering process is straightforward and the team replied quickly to our emails. We'll be back for more”

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Thank you for your review, Adele!

“Really prompt service and very professional product. Ffion very helpful translating into Welsh what I wanted on my Welsh slate plaque! Will definitely use them again! Diolch.. 👍”

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Diolch Mandy - glad we could help with that and that you're happy with the sign!

“Prompt delivery and great looking place mats. Would buy again.”

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Thank you for your review Geraldine!

“Excellent customer service”

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Thank you Catherine!

“Fantastic good quality case, and received it more quickly than I thought possible! Could not have been more impressed with the service and product - now my whole family want them!!”

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Thank you for your review Ishbel!

“Nick was very responsive and they managed to get my order sorted within a tight time frame, so I am very impressed and grateful for the hard work, great effort and great communication I received. Thank you! Will order again in the future if I ever need to.”

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Thank you, Katie!

“Received a memorial vase, slightly damaged, but replaced with new one, at no extra cost, and very quick. Brilliant service. Well worth the money. Thank you!”

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Thank you Billy - I'm glad we were able to rectify this issue for you, and that you're happy with the vase.

“Beautiful quality goods, well packaged and fast delivery...totally happy. Extremely relieved they didn't use Hermes for delivery.”

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Thank you very much Debbie.

“Plaque turned up extremely well packed and in perfect condition. Carving on slate was 1st class.”

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Thank you, Glynne.

“1st class service. I needed my memorial vase for my mums grave and they promised I would have this before a certain date even though the website had stated slightly longer. Arrived a week early. I’m so happy with it and would definitely use them again.”

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Thank you for your review, Colin.

“Fab service - well packaged, arrived promptly and products are gorgeous! Will definitely be buying again - a wonderful reminder of a lovely week in North Wales, just perfect!”

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Thank you Nicola!

“Absolutely stunning workmanship 💕”

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Thank you Jane.

“My sister and I ordered a slate memorial plaque/stone for my brother. It was easy to order online through the website and there was excellent personal communication from the company. We felt as if we were personal customers and the company double-checked what we had ordered to be written on the stone to see if it was correct. The result was perfect - so simple and beautifully made, and just what we wanted. A fitting memorial for our brother. Highly recommended.”

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Thank you for your review, Maxine - I'm delighted to hear that you're happy with the memorial plaque for your brother, I'm sure it is going to look beautiful in place.

“Excellent service with super fast delivery. Highly recommended.”

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Thank you for your review, Anthony.

“Fantastic service and amazing Welsh blanket, stunning pattern and feel. My wife and I argue over it so have just bought another!”

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Thank you Simon! The only solution to that would have been to buy another - I'm glad to hear you're happy with them.

“Nice product, well packaged and looks lovely on the wall!”

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Thanks Mark!

Slate House is rated 4.9 based on 1,030 reviews