Slate House Reviews

Name: Slate House
Address: Unit 16, SA1 Business Park, Swansea, United Kingdom
Rating: 4.87

4.9 Rating 1,029 Reviews

100 %

of reviewers recommend Slate House

4.9

Based on 1,029 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Slate House:

For over a decade, Valley Mill has been built on the vision of manufacturing and supplying 100% Welsh and British products of true quality and authenticity.

Our team of designers and craftsmen make our products from the finest materials and ingredients, so you don’t have to compromise.

Having supplied products to some of the most demanding and influential customers in the world, such as Red Bull, NATO, NFU Mutual, Bafta Cymru, RBS, The Welsh FA and even Her Majesty the Queen, Valley Mill has the confidence and drive to keep putting Wales on the map.

Visit Website

Email:

sales@slate-house.co.uk

Location:

Unit 16,
SA1 Business Park,
Swansea
United Kingdom
SA1 8DB

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Slate House 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

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“This product is really lovely even better than I thought it would be. Well worth waiting a bit longer for!”

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“Excellent service? Speedy turn around of order.”

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“Great looking slate house sign, really pleased with how it looks”

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“Very happy with the sign. Good communication.”

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“Excellent service, great quality and exactly as I ordered. Would recommend.”

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“I bought a personalised Welsh Slate Large Tray. It is absolutely perfect. Very skillfully crafted. Grat people to deal with especially over email. Expertly packaged and quick delivery.”

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“Fab Welsh slate house sign They bent over backwards to accommodate my requirements Highly recommended & a pleasure to buy from Thankyou”

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“I bought the Welsh cake candle and it is beautiful and high quality - it smells delicious! I loved the option to personalise the slate lid 😊”

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“Fabulous service, extremely well packaged candle. Arrived promptly and safely .”

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“Speedy delivery”

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“Really excellent customer service. I wanted a custom design and Ffion was extremely helpful via email. Very high quality product, beautifully made. Would definitely buy from them again and will be recommending them to other people.”

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“Love my slate, looks great on the dinning room table, well packed and came earlier than expected, one Happy customer”

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“Slight delay in processing my order but very prompt response after query email sent. Photo frame was packaged very well too.”

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“Bought a slate memorial. Delighted with it's quality and appearance. Staff very helpful. Would definitely use again.”

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“beautifully made..great service came on time ...good delivery”

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“I’ve purchased three times now from this company over a two year period and the quality and customer service has been excellent every time.”

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“Recommended. The plaque is better than it looks online. It is heavy, of solid construction and looks durable. The engraved alphabetical characters are smoothly carved, regular in size and reproduced exactly as was specified on the online design app. The accompanying icon/image is a pleasingly natural pose. The company is prompt and clear in its communications, which conveys the sense that you're dealing with the boss or someone genuinely sincere. There was some problem with the third-party payment mechanism called Strike who delayed proceedings but NEVER said why. Best avoid Strike altogether; just scroll down and use Visa, or one of the alternatives. For those of us who have suffered a bereavement and are still seeking some comfort and contact, this is a very useful facility. Many thanks for your work.”

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“Very good quality item ordered, namely the chestnut candle. Very quick delivery time and I am very satisfied with the order, no complaints.”

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Thanks for your review Kelly! Maybe next time we can earn five stars from you Kind regards Valley Mill

“As yet I haven't received my order. Having been told it was arriving on the 14th Sept it didn't then while I was away it was delivered but not left, not with a neighbour nor in my porch, but returned to 'Depot'. Only just home so hope it is there. I paid over £5 for a postal service I haven't received.”

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Hi Christopher, Every item on our website is given an estimated delivery date, but it is stated that these are not firm guarantees, and can only be estimated due to reasons beyond our control. This item was dispatched by us on the 15th of September, and the tracking for Parcelforce states that delivery attempts were made to you on the 18th, 19th, and 20th of September, leaving them no other option but to leave it at the depot for you to collect when convenient, which I can see that you now have done. In each case, Parcelforce would send you an SMS/email with options, so if you know you're not going to be in then you would be able to nominate a safe place or a neighbour. We have very little control over how Parcelforce chooses to deliver, but we have even less control over customers being able to manage their own deliveries. Granted, we dispatched a little later than we would have liked to - we will hold our hands up and admit fault there. But to rate us 1-star as a company for this is incredibly unfair. Regards Valley Mill

“A great product which would have benefitted significantly had the mounting holes in the rear been drilled parallel and square. This issue made fitting the sign a nightmare.”

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Slate House is rated 4.9 based on 1,029 reviews