Slate House Reviews

Name: Slate House
Address: Unit 16, SA1 Business Park, Swansea, United Kingdom
Rating: 4.87

4.9 Rating 1,029 Reviews

100 %

of reviewers recommend Slate House

4.9

Based on 1,029 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Slate House:

For over a decade, Valley Mill has been built on the vision of manufacturing and supplying 100% Welsh and British products of true quality and authenticity.

Our team of designers and craftsmen make our products from the finest materials and ingredients, so you don’t have to compromise.

Having supplied products to some of the most demanding and influential customers in the world, such as Red Bull, NATO, NFU Mutual, Bafta Cymru, RBS, The Welsh FA and even Her Majesty the Queen, Valley Mill has the confidence and drive to keep putting Wales on the map.

Visit Website

Email:

sales@slate-house.co.uk

Location:

Unit 16,
SA1 Business Park,
Swansea
United Kingdom
SA1 8DB

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Slate House 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

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“Very helpful and friendly customer service when I had an issue. The throw arrived quickly and is really warm, I love the colours and the quality is fantastic! Would definitely recommend.”

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“Our door plaque arrived as described, well worth the wait, it's very heavy and looks amazing , the packaging was excellent”

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“First class workmanship”

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“Fast delivery of high quality products”

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“Very easy to order online .....very efficient delivery service ... and a quality product ...a wonderful Welsh blanket”

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“Simple process of designing our monument and ordering online. Checked with me that design was correct before going to production . Finished product when delivered was excellent.”

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“Have previously ordered a Welsh slate clock, this time ordered placemats, coasters and runner for the kitchen table. The quality is fabulous and obviously all unique pieces. Would highly recommend speedy service.”

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“Very quick delivery”

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“Very easy to order, good communication, arrived 4 days earlier than expected. Good communication from delivery firm DPD. Well packed.”

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“My order was dealt with speedily and was advised of the delivery time and date.”

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“Brilliant service and fantastic quality product”

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“Really impressed with their service, particularly their patience, ensuring we were happy with a memorial plaque for our parents.”

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“Very happy with the memorial plaque Came very quickly good quality Thank you ,”

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“A nice product but I would take issue with the siting of the holes for the threaded pins on the rear. I foolishly presumed these would be a set distance from the top and side edges and drilled my first set of holes accordingly. The siting of the holes was random and this made hanging the sign level much more of a challenge than it should have been. A simple improvement would be to site the holes equidistant from the top, bottom and side edges and to provide a drilling template for the wall. My other small gripe is that the sign is not quite rectangular either (shorter on one side compared to the other)”

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Hi Rick, Many thanks for your review! We hand-cut all slate for our signs, so it is common for there to be a tolerance of a few millimetres from edge to edge. This isn't usually noticeable at all. With that in mind, it makes creating a set distance for hole placement quite difficult, and when installing a sign we would advise the use of a spirit level, such as when performing any other DIY tasks. If you need any more help or have any questions on this at all, then please feel free to get in touch via sales@valleymill.co.uk. Kind regards Valley Mill

“Very easy to order Great customer service. Thank you”

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“I am truly delighted with the slate plaque and cannot fault the quite excellent service the company has provided. Thank you”

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“BRILLIANT IN EVERY WAY”

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“Excellent service overall. Checked design before manufacturing and delivery was on time and hassle free We are delighted with the plaque which if anything is better than the photo etc Would strongly recommend!”

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“A lovely sign that has a practical elegance it shows quality and endurance in style and appearance. In a nut shell I love it.”

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“Lovely slate sign. Great quality, great customer service and very fast delivery”

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Slate House is rated 4.9 based on 1,029 reviews