“My daughter and I enjoyed a fantastic week's skiing in Cortina with 6 days of private lessons with Alejandro. Alejandro was fantastic, both as a patient, knowledgeable, ski instructor and a lovely man.
His communication skills are first-class. Money very well spent.”
Thank you for your kind review Geoff, we love seeing pictures of experiences with our instructors! Looks and sounds like you had a super great time with Alejandro. We look forward to helping you with your future ski lesson bookings!
“Although your agent was unable to help us due to unavailability of ski lessons, he rang around and checked with other companies in our resort. He was helpful and communicated clearly, explaining our options moving forward. I would definitely use SkiBro again, based on today’s experience!”
“I was unable to create an account and the webpage kept freezing. I wrote to customer services and they contacted me straight away via phone and email to help solve the problem.
The only issue I have is that you book a lesson and then find out hours that later that you can’t have it as there isn’t availability like it says there is… which is annoying if you want one at a specific time like I do.
But the customer service and contact is very good”
Hey Caroline! I'm Emily, head of our customer success team here at SkiBro. I am sorry to hear you've had issues with your account and using our contact us form - this isn't the experience we want our customers to face at all. We do also have a phone line on our site with a team on hand to help 7 days a week. I just tried to give you a call, so please do feel free to call us back on that number. I'd be more than happy to accept or decline the new offer on your behalf, to save you the admin! I will reach out separately via email so we can help you asap.
“Booked ski school for my six year old daughter starting on the Sunday for 6 days, turned up this morning with my daughter only to be told that the lessons were cancelled for the full week leaving my morning turned upside down searching around ski schools with a 6 year old trying to get fixed up for lessons for the week.
Won’t be using again and still haven’t received a refund.”
Hey Ben! We're so sorry to hear about your experience - this must have been extremely gutting! We will call you directly to Iron this out, as we have investigated it and can see the school did send an email to inform you a week prior. I can confirm your refund has been issued - as it has been the weekend it should land with you early this week. We'll be in touch personally. All best, Emily.
“What an efficient, professional and personal service. I just completed a search for instructors, late in the day, for one of THE busiest weeks. SkiBro found a solution and were on the phone/email if needed. Top customer service from James, thank you !”
“Booking with Skibro was straight forward and I will happily use it again.
Communication was great with JC, and the instruction was nothing but fantastic! I cannot recommend him enough, whether you are looking for beginner or advanced, and either a private or group booking - make sure it’s with him!! He was great fun to be around and could easily communicate the lesson through different techniques and suggestions. It was a real confidence booster. Until next time!”
“James Nutt provided excellent service.
Answered all my queries quickly and made the holiday far more enjoyable due to his input.
I would fully recommend James to anyone.”
“James has been very helpful throughout my booking process. He is very professional, kind and supportive. Have been booking my ski lessons with them for past few years and always had fantastic experience with SkiBro. Thank you”
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