“James Nutt was extremely helpful and knowledgeable re ski lesson bookings. He also guided us to discounted ski rental. He responded instantly to emails and phoned if things to discuss options.”
Thank you Ann for your positive feedback. We are very happy that you had a great experience with James! Have a great ski trip & we look forward to helping you find future ski lessons.
“wow great service. Quique reply. Kindness, great phone conversation. Minty fully understand my needs and did her best to guarantee 100% satisfaction. I highly recommend.”
Thank you Nevo, we love getting feedback from our customers. We are so pleased to hear that you had a great experience with Minty, and that your needs were fully met! We look forward to helping you book your future lessons.
“Really appreciated your help with my booking Minty, you were super helpful and went above & beyond to make sure you found an instructor during feb half term. Will definitely be using you guys again next year!”
Thank you Henrietta. We love getting feedback from our customers, and we're so happy you had such a positive experience with our Ski Specialist, Minty! We really hope you enjoy your half-term lessons, and look forward to helping you find your perfect instructor next year!
“Would highly recommend this company and will be using them again when booking ski lessons in the future..
Thanks you for dealing with everything minty, your customer service was awesome..”
“Hugues est un excellent moniteur, très pédagogue. Nous avons pris deux sessions de deux heures avec lui et nous aurions aimé une 3e mais son planning était full.”
“My daughter and I enjoyed a fantastic week's skiing in Cortina with 6 days of private lessons with Alejandro. Alejandro was fantastic, both as a patient, knowledgeable, ski instructor and a lovely man.
His communication skills are first-class. Money very well spent.”
Thank you for your kind review Geoff, we love seeing pictures of experiences with our instructors! Looks and sounds like you had a super great time with Alejandro. We look forward to helping you with your future ski lesson bookings!
“Although your agent was unable to help us due to unavailability of ski lessons, he rang around and checked with other companies in our resort. He was helpful and communicated clearly, explaining our options moving forward. I would definitely use SkiBro again, based on today’s experience!”
“I was unable to create an account and the webpage kept freezing. I wrote to customer services and they contacted me straight away via phone and email to help solve the problem.
The only issue I have is that you book a lesson and then find out hours that later that you can’t have it as there isn’t availability like it says there is… which is annoying if you want one at a specific time like I do.
But the customer service and contact is very good”
Hey Caroline! I'm Emily, head of our customer success team here at SkiBro. I am sorry to hear you've had issues with your account and using our contact us form - this isn't the experience we want our customers to face at all. We do also have a phone line on our site with a team on hand to help 7 days a week. I just tried to give you a call, so please do feel free to call us back on that number. I'd be more than happy to accept or decline the new offer on your behalf, to save you the admin! I will reach out separately via email so we can help you asap.
“Booked ski school for my six year old daughter starting on the Sunday for 6 days, turned up this morning with my daughter only to be told that the lessons were cancelled for the full week leaving my morning turned upside down searching around ski schools with a 6 year old trying to get fixed up for lessons for the week.
Won’t be using again and still haven’t received a refund.”
Hey Ben! We're so sorry to hear about your experience - this must have been extremely gutting! We will call you directly to Iron this out, as we have investigated it and can see the school did send an email to inform you a week prior. I can confirm your refund has been issued - as it has been the weekend it should land with you early this week. We'll be in touch personally. All best, Emily.
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