“Booked ski school for my six year old daughter starting on the Sunday for 6 days, turned up this morning with my daughter only to be told that the lessons were cancelled for the full week leaving my morning turned upside down searching around ski schools with a 6 year old trying to get fixed up for lessons for the week.
Won’t be using again and still haven’t received a refund.”
Hey Ben! We're so sorry to hear about your experience - this must have been extremely gutting! We will call you directly to Iron this out, as we have investigated it and can see the school did send an email to inform you a week prior. I can confirm your refund has been issued - as it has been the weekend it should land with you early this week. We'll be in touch personally. All best, Emily.
“What an efficient, professional and personal service. I just completed a search for instructors, late in the day, for one of THE busiest weeks. SkiBro found a solution and were on the phone/email if needed. Top customer service from James, thank you !”
“Booking with Skibro was straight forward and I will happily use it again.
Communication was great with JC, and the instruction was nothing but fantastic! I cannot recommend him enough, whether you are looking for beginner or advanced, and either a private or group booking - make sure it’s with him!! He was great fun to be around and could easily communicate the lesson through different techniques and suggestions. It was a real confidence booster. Until next time!”
“James Nutt provided excellent service.
Answered all my queries quickly and made the holiday far more enjoyable due to his input.
I would fully recommend James to anyone.”
“James has been very helpful throughout my booking process. He is very professional, kind and supportive. Have been booking my ski lessons with them for past few years and always had fantastic experience with SkiBro. Thank you”
“Minty was excellent giving us good options to meet all our family needs who have different ski abilities - she was patient and so helpful and it’s great to be assured ahead of our trip”
“Minty has been quite helpful. She answered all my questions and helped us determine what experience we would enjoy most. When we asked to make a change in our reservation Minty was responsive and was able to come up with a great solution during a busy vacation week. I highly recommend Minty and SkiBro.”
“Booked one set of lessons with no issues at all. However, the second set of lessons have been a nightmare. Every time ive tried, the booking is accepted, payment is taken, and then a few days later its cancelled ! I think i'm still about £665 out of pocket (for a £200 lesson cost), although i guess (i hope) the refund will arrive soon !”
Hi James, I'm so sorry that you've experienced a declined booking on your Ski Lessons, we always want our customers to have a smooth booking process and have since reached out to the school to update their availability for this week. Schools & instructors are in control of their pricing & availability which can change rapidly during peak parts of the season such as now - so I apologise that your booking request was affected. I see that my colleague Tory is helping you find an alternative so I'll leave you in her capable hands! All the best, Emily.
English
Français
