Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,772 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,772 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went for a wider longer and more subtle coloured rug to replace the colorful one I've had for over 20 years. Purchased the Gala in Graphite. Which works extremely well with the gray laminate flooring, the black door rug, and multicoloured striped stair runner in tones of blue. The rug layed completely flat within 10 minutes of putting it down, is soft under foot and stays where it's placed. I particularly liked the slight middle pattern, and the black overlocking edges. Seen other similar rugs for a fraction of the cost of the Gala, but definitely of lower quality. I want this one to last as long as my old one, and have the feeling it will. It was more expensive then anticipated as my last one was under £100. But with inflation and current trends consider it worth the investment. The rug was in stock, and arrived within 4 days via DHL Express, who kept me updated on delivery times through WhatsApp. All in all, a good purchase.”

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Posted 1 day ago

“Excellent online ordering, quick delivery!”

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Posted 2 days ago

“We had our hallway decorated recently and needed a runner for the hallway, the runner that we picked was perfect un its colour and pattern. We are extremely happy with our purchase. I would recommend this seller and service to anyone looking for their carpet/runner.....”

Helpful Report

Posted 2 days ago

Hi Nigel, Thank you for your wonderful review! We're delighted to hear that the runner you chose is perfect for your hallway in both color and pattern. It's always fantastic to know our products meet our customers' expectations. We truly appreciate your recommendation and support, and we look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 2 days ago

“I think it was a little pricey but it is a very nice rug!”

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Posted 1 week ago

Hi Michael, Thank you for taking the time to share your thoughts! We’re glad you find the rug very nice, and we understand that pricing can be a factor. We strive to offer high-quality products that are worth the investment. We appreciate your feedback and hope to see you again soon! Thanks for choosing Runrug!

Posted 1 week ago

“Very efficient company and speedy delivery. The on Y gripe is that the carpets are not truly custom as I wanted 2.3 metres as 2.4 metres was too long, but had to order 2.1 metres”

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Posted 2 weeks ago

Hi Jillie, Thank you for your review! We're delighted to hear that you found our service efficient and delivery speedy. We understand your concerns about the custom sizing options and appreciate your feedback. It will help us improve our offerings. We hope you love your purchase and look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 2 weeks ago

“Courteous and proactive service after initialhiccough with availabillity. Happy to use again,”

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Posted 1 month ago

Hi, Thank you for your kind words! We appreciate your patience and understanding regarding the initial availability issue. We're glad to hear that our team provided courteous and proactive service and that you had a positive experience. We look forward to seeing you again in the future! Thanks!

Posted 3 weeks ago

“Quick and efficient service. Goods well packaged.”

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Posted 1 month ago

Hi Susan, Thank you for your kind review! We're glad to hear that you appreciated our quick and efficient service and that your goods arrived well packaged. Your satisfaction is important to us, and your feedback motivates us to keep improving. We look forward to serving you again in the future! Thank you, Runrug

Posted 1 month ago

“I was impressed with the quick shipping. I was disappointed in the color. I thought it would be more grey than black. I attempted to exchange, but your system makes that very difficult. I had to send an email because there is no phone no. found to find out how I do an exchange, rather than just a return”

Helpful Report

Posted 1 month ago

Hi Deborah, Thank you for your feedback! We're glad to hear you were impressed with the quick shipping. We understand how important it is to receive the correct color, and we're sorry to hear that the rug didn't meet your expectations in that regard. We appreciate your comments about our exchange process and will certainly take them into consideration for improvements. Please feel free to reach out via email anytime for assistance—we're here to help! Thank you for choosing Runrug, and we hope to serve you better in the future. Best, Runrug

Posted 1 month ago

“Only one comment the second rug ordered from you turns out to be a lot darker than we ordered and picture on your websit”

Helpful Report

Posted 1 month ago

Hi Clive, Thank you for your feedback. We're sorry to hear that the rug appears darker than expected. While we do our best to ensure our website images are as accurate as possible, variations can sometimes occur due to lighting and screen settings. If you'd like to discuss this further, please reach out to our team—we’d be happy to help in any way we can. Your satisfaction is important to us, and we appreciate your support! Help@runrug.com Thank you, Runrug

Posted 1 month ago

“Very efficient dispatch service. Informative to date.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your kind review! We're pleased to hear you found our dispatch service efficient and informative. If there's anything else we could have done for that all important 5th star, please let us know! We appreciate your support! Thank you, Runrug.

Posted 1 month ago

“Good quality rugs, unfortunately didn't suit, so returned. Seamless process and refund sorted.”

Helpful Report

Posted 1 month ago

Hi, Thank you very much for leaving us a review! We're really sorry you didn't like your rug in the space it was intended for. However, we're happy that our team could help and that the returns process was seamless. We hope to see you again in the future. Thanks again! Runrug.com

Posted 1 month ago

“Lovely rug but won’t lie flat. Any suggestions?”

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Posted 1 month ago

Thank you for your lovely 4-star review, Nina! We appreciate your feedback about the rug not lying flat. Sometimes, trying a bit of double-sided carpet tape or placing some heavy books on the corners can help it settle down nicely. We want you to enjoy your rug to the fullest! If these dont work for you, please could you contact our CX team using helpuk@runrug.com and we will happily look to advise further! If you have any more questions or need assistance, feel free to reach out. Happy decorating!

Posted 1 month ago

“Lovely rug. I was advised that I would get an email advising me that the rug was on it's way and I would be able to track it. This did NOT happen and it was fortuitous that I was actually in at home when the rug arrived. This is the only complaint I have everything else was fine.”

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Posted 2 months ago

Thank you for your review, J! We’re so glad you love the rug, but we sincerely apologize for the lack of tracking updates. We appreciate your understanding and are thrilled it arrived right when you were home. Your feedback is invaluable, and we will make sure to look into improving our communication. If you have any further questions or need assistance, feel free to reach out! Enjoy your lovely rug!

Posted 1 month ago

“Very helpful staff thanks to Joe was super helpful”

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Posted 2 months ago

Thank you for the fantastic 4-star review, Steven! We’re pleased to hear that our staff, especially Joe, made a positive impact on your experience. We’re always here to help and strive to provide excellent customer service. If you have any more feedback or need assistance in the future, don’t hesitate to reach out. Enjoy your purchase!

Posted 1 month ago

“Very pleased with rug and purchase,all easy and efficient”

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Posted 2 months ago

Thank you for the wonderful review, Gillian! We're so pleased to hear that you're happy with your rug and that your purchasing experience was smooth and efficient. Your feedback is invaluable to us as we continually strive to provide top-notch service. If there's anything else we can assist you with or if you have any suggestions, please feel free to let us know. Enjoy your lovely new rug!

Posted 2 months ago

“Fast shipping but the rug came with a large stain.”

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Posted 2 months ago

Thank you for your feedback, Vanessa! We’re glad to hear that you appreciated the fast shipping. However, we sincerely apologize for the stain you found on your rug. This is not the standard we aim for, and we appreciate you bringing it to our attention. If you haven't already, please contact our Customer Care Team at help@runrug.com, and our friendly team will be sure to assist you! We hope to resolve this for you soon!

Posted 2 months ago

“Exceeded my expectations. Soft and easy to maintain”

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Posted 2 months ago

Thank you for the great 4-star review, Syven! We're thrilled to hear that our rug exceeded your expectations and that you find it soft and easy to maintain. Your feedback is invaluable, and we’re here to assist you whenever you need. Enjoy your new rug!

Posted 2 months ago

“Pleased with the runners”

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Posted 2 months ago

Thank you for the great 4-star review, Yvonne! We're pleased to hear that you're happy with your runners. Your feedback is important to us, and we’re always striving to improve. If there's anything more we can do to make your experience even better, just let us know. Enjoy your runners!

Posted 2 months ago

“Does what it says. Doesn't move on the floor”

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Posted 2 months ago

Thank you for your excellent 4-star review, Joan! We're glad to hear that the rug does exactly what you expected and stays in place on the floor. If you have any further feedback or need assistance, feel free to reach out. Enjoy your rug!

Posted 2 months ago

“Lovely mat/runner but v expensive for size so quite disappointed really”

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Posted 3 months ago

Thank you for your thoughtful 4-star review, Nicholas! We’re glad to hear you like the mat/runner, though we understand your concerns about the price. We’re committed to providing high-quality products and we appreciate your feedback as it helps us continually improve. If you have any questions or need assistance, please feel free to reach out. Enjoy your new mat!

Posted 3 months ago

Runrug is rated 4.8 based on 6,772 reviews