Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

“Tartan Beige runner is nice, as described, and delivery was quick. Only issue was the rug was wrapped in very flimsy plastic only, the plastic was completely ripped off both ends of the runner, so the binding got dirt smudges on both ends which I had to spot clean upon its arrival. Before I make a future purchase, I would want confirmation of better packaging.”

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Posted 1 day ago

“still waiting for last rug!!!!!! 3 arrived but nonone told me that one of the rugs was out of stock...”

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Posted 3 days ago

Hi Edward, Thank you for your review. We're sorry to hear that you are still waiting on your last rug and that you weren't informed about the fourth part of your order. On this part of your order it is not currently out of stock, it is the preparation time that is needed to produce the rug in the bespoke sizes that you requested. We understand how frustrating this can be. We do advise of the leadtime on our products but we appreciate that we could perhaps make this clearer. Your feedback is important to us, and we will make sure to improve our communication regarding product availability. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team. We appreciate your patience and hope to resolve this for you soon! Thanks for shopping with Runrug!

Posted 2 days ago

“Le tapis est conforme au descriptif et a été mis rapidement en livraison. Mais l'attiude du transporteur - malhonnête - mériterait le remboursement de la livraison. Bien qu'elle soit prévue à domicile, à aucun moment DHL ne semple envisager d'y passer, malgré la date fixée par lui. Son objectif est de nous faire déplacer à un point de retrait. J'ai ainsi attendu en vain la livraison qui était prévue à domicile, avec les désagréments que cela comporte.”

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Posted 1 week ago

Bonjour, Merci d'avoir pris le temps de partager votre avis. Nous sommes heureux d'apprendre que le tapis correspond à votre description et que la livraison a été rapide. Cependant, nous sommes désolés d'entendre que l'expérience avec le transporteur n'a pas été à la hauteur de vos attentes. Votre retour concernant la livraison est très précieux et nous le transmettre à notre partenaire de livraison, car nous nous engageons à offrir une expérience de service complète et satisfaisante. Nous apprécions votre compréhension et espérons vous revoir chez Runrug bientôt ! Merci encore !

Posted 2 days ago

“Prices were decent but items were shipped in cheap plastic that was ripped & coming off the carpet runners. Had it been raining or snowing it would have been a disaster and we were fortunate that the items weren't snagged/torn. For what I paid, shipping needs to be better.”

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Posted 2 weeks ago

Hi Renee, Thank you for taking the time to share your experience. We're glad to hear you found our prices decent, but we’re sorry to learn about the shipping issues you encountered. We understand that packaging matters, especially for protecting your items during transit. Your feedback is important to us, and we will look into improving our shipping methods to ensure that items arrive safely, regardless of the weather conditions. We appreciate your insights and hope to serve you better in the future. Thank you for reaching out!

Posted 2 weeks ago

“The rug I ordered was not worth the money so I'm trying to return it, but it's not made very easy to return, they really need to put return labels in the parcel so if you want to return it it's simple”

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Posted 3 weeks ago

Hi there, Thank you for your feedback. We're sorry to hear that the return process has been a hassle for you. We understand how frustrating that can be, and we truly appreciate your suggestion regarding return labels. Your insights help us improve our services, and we’ll certainly take your comments into consideration. If you need any assistance with your return, please reach out to our customer service team, and we’ll do our best to help you. Thanks for sharing your thoughts!

Posted 2 weeks ago

“Item is nice but delivery took months wasn’t clear before ordering the delay for the order when it would arrive. The item is ok for what it is price possibly abit high for what it is but still ok”

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Posted 1 month ago

Hi, Thank you very much for your review. I am very sorry to hear you were unsure on the delivery date. Looking at your order I can see that it was always a back-order. This information is given on the product listing page, the basket page and then again on the delivery selection page. I am very sorry if you didn't see this information. I will relay your feedback to our digital team for them to look into possibly making it clearer. If you would like to discuss this further, please feel free to reach out to us directly. Thank you, Runrug.

Posted 1 month ago

“Sent the wrong rug. The right one has now been sent. Helpful staff but that mistake shouldn't have happened!”

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Posted 1 month ago

Thank you for your review! We’re really sorry to hear about the mix-up with your rug. We're glad to know our staff were able to help you out, but we completely understand that such errors shouldn't happen. Your feedback is important, and we will work to improve our systems to prevent this in the future. If you need anything else or have further questions, please don’t hesitate to reach out. Enjoy your new rug!

Posted 1 month ago

“1 foot long samples arrived a few days after when DHL announce it was delivered. DHL's tracking information is pathetic. No final delivery address is provided on their website so when it does not arrive on the day DHL says it arrived, you want to know what address it was mailed to. No such luck.”

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Posted 1 month ago

Hi Mark, Thank you for your review! We sincerely apologize for the inconvenience you've faced with the delivery of your samples. We understand how frustrating it can be when tracking information isn’t clear, and we appreciate your feedback on DHL's service. We want to ensure you have a smooth experience with us, so if there’s anything we can do to assist further or if you have any questions, please feel free to reach out. We’re here to help! Best regards, runrug.com

Posted 1 month ago

“Overall good products and lots of choices. Website needs to be kept up to date. My first two choices were discontinued yet, still listed with.photos. Very disappointing! Bill”

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Posted 3 months ago

Hi Bill, Thank you for your review and for sharing your thoughts with us. We appreciate your feedback about our product range and the website. I’m sorry to hear that your first choices were discontinued, and it's disappointing when that happens, especially when products are still listed with photos. We're actively working on keeping our site updated to prevent this from occurring in the future. Your input is essential as we strive to enhance your shopping experience. If there's anything else we can assist you with, please don’t hesitate to reach out. Best regards, runrug.com

Posted 3 months ago

“Quality and colour”

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Posted 4 months ago

Hi Serah, Thank you for your 3-star review. We're glad you appreciated the quality and colour of the rug! However, it seems we may have missed the mark on other aspects. We’d love to hear more about your experience so we can improve in the future. Please feel free to reach out to us at help@runrug.com with any specific feedback or concerns. Kind regards, runrug.com

Posted 4 months ago

“Très beau tapis à 98 € livraison gratuite parfait je recommande deux jours après un autre tapis 83 € 15 € de livraison, j’ai pas compris déçu”

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Posted 4 months ago

“I found the pricing structure rather confusing. What does the initial price written by the carpet actually mean. We were shocked that the carpet of our choice in the length required was over £700. How was this calculated? Gill Batchelor”

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Posted 4 months ago

“I have not received my rug yet. Still waiting.”

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Posted 4 months ago

Hi there, Thank you for taking the time to leave a review. I'm really sorry to hear that your rug hasn't arrived yet. We understand how frustrating this can be, and we appreciate your patience during this time. Sometimes, shipping delays can occur unexpectedly, and we're here to help you with any updates. I have just looked into the tracking on your order and it looks like this has been delivered to you yesterday, so we hope that the runner is exactly what you needed to put the finishing touches on your home! If there are any problems at all, please do not hesitate to reach out to our Customer Service team using help@runrug.com.

Posted 4 months ago

“We have brought from this company before and ws really happy with the rug we got. Although one is a beautiful rug I don't think it is the same quality as the last one. Would not stop me from buying from them again.”

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Posted 4 months ago

Hi Kim, Thank you for leaving us a review. I can see from your order history that the last rug you purchased was indeed a completely different range and style of rug. We do have hundreds of different options, to choose from! Although the rug you've purchased this time is slightly thinner with less of a pile, it is still a very popular range! They're also extremely durable and they last for many years! If you would like to discuss this further or perhaps arrange an exchange, please contact us directly. We're only ever interested in making and keeping our customers happy! help@runrug.com. Thank you.

Posted 4 months ago

“Fast delivery but poor product”

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Posted 5 months ago

Hi Michelle, Thank you for leaving us a review. I am extremely sorry to hear you are unhappy with the quality of your door mat. Please do contact us directly if you would like to discuss this in detail and perhaps return/exchange it. We'll be more than happy to speak with you regarding this. We welcome all comments and feedback, so that we can grow and develop. Help@runrug.com Thank you.

Posted 5 months ago

“Firstly, let me say that I think the quality of the stair carpet runners we have bought so far from runrug.com have been excellent, they appear to be a very hard-wearing material which should prove well for installing on a staircase. We also ordered a hall runner of the same material. This has been in place for 3 months or so now and continues to curl on the ends to form a tripping hazard; we've laid heavy weights on each end for several weeks but that doesn't help much and so we'll have to semi-stick it down to prevent curling. I wouldn't buy hall runners in this material again. In addition, the shipping from the UK to the US was extremely fast on both orders we've placed so far. Now the not so good. We ordered 2 identical stair carpet runners on 2 different dates within the last 6 months. However, whoever does the cutting at their warehouse or factory is very poor at their work, or just doesn't pay attention. These stair carpet runners have been installed on 2 staircases in our house that run one onto to the other via a landing over 3 levels in the house. The major issue is that they have not been cut anywhere near symmetrically (as you'll notice on the borders of one of the stair carpet runners – see attached photos). Even though they were both ordered as the standard 2' 8" width you'll see that the borders are NOT anywhere near even on either side on the latest stair runner we ordered! Everyone who visits us is commenting on this as you can see both sets of stair case runners when walking up or down them. We’re very unhappy about this. I must say it doesn't reflect well on runrug.com quality control / care on checking orders prior to shipping. As a consequence, I'd find it hard to recommend runrug.com until they can re-assure an improvement in their quality control. We'll certainly be looking elsewhere in the future.”

Helpful Report

Posted 5 months ago

Hi Gary, Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced with your stair runner. We completely understand your frustration regarding the uneven borders, and we regret that this issue wasn’t identified during our quality checks before reaching you. This is infact a manufacturing defect, as we only cut the runners to specific lengths, from a roll. We will report this to the manufacturer, immediately. While it is our usual policy not to accept returns after installation, we value your satisfaction and want to make this right. If you are willing to remove the runner, we would be more than happy to arrange a replacement for you, as we also would have done before it was installed. We strive to ensure that every product meets our standards, and we'd appreciate your understanding in this matter. Please feel free to reach out to our customer service team so we can assist you with the return and replacement process. Thank you again for bringing this to our attention. help@runrug.com.

Posted 5 months ago

“The ordering process and delivery were great but the return process and quality aren’t so good.”

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Posted 5 months ago

Hi Julie, Thank you for your review. I am pleased to hear we're doing something right! However, we would like to hear your other comments as well. Our customers are our number one priority and we are always looking to grow and develop! We are aware that our returns process needs a bit of work and we're working on that imminently. We're very sorry to hear you were unhappy with the quality. We have many different styles and types of rugs available, perhaps you'd like to return your order and swap it for something different? Please reach out to us directly and we'll be more than happy to discuss this further. Help@runrug.com Thank you.

Posted 5 months ago

“Rug looked beautiful and great quality however when you walked on it it left footprint outlines . I thought they would drop of quickly but it remained visible. As it would be in the hall which is a main walkway it wasn’t possible for it to look good so I had to return it.”

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Posted 6 months ago

Hi Valerie, Thank you for your review. I am very sorry to hear you were disappointed with your purchase. I understand how frustrating it can be to notice footprints on your rug, and I want to assure you that this can be a common occurrence, particularly with certain types of rugs and carpeting materials. Footprints can become visible due to factors such as the rug's pile direction, density, and the way the light reflects off the fibres. In many cases, footprints will naturally become less noticeable over time as the rug adjusts to its environment and settles into place. Please don't hesitate to reach out to us directly in the future, if you'd like to purchase something else! Perhaps we could arrange a couple of samples for you. Thank you. Runrug.com.

Posted 6 months ago

“Exspected a better quality its to thin and light and no good for a tiled floor" it keeps sliding when walking on it and you have to put it back in place again and again. Sorry but Wouldn't by again definitely not worth £31 pound.”

Helpful Report

Posted 7 months ago

Hi Raymond, Thank you for taking the time to leave us a review. We are sorry to hear that the product did not meet your expectations. All of our products have a detailed description and the product listings do tell you what the thickness and the backing is. With the product you've purchased, it has a material backing so we recommend using a non-slip rug underlay to prevent the rug from sliding and moving. Alternatively, we do have many different styles of rugs in our inventory and many of them have a rubber backing, which makes them perfect for use on wood or tiled floors. If you would like to arrange a return, please contact us directly. help@runrug.com Thank you.

Posted 7 months ago

“Expensive for what you get”

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Posted 7 months ago

Hi Daniel, Thank you for leaving us a review. I can see that you have only purchased two of our 30cm samples. Once you choose the one you like and you come back to order the size you require, we do refund the cost of the sample, that you have chosen. You are welcome to contact us directly if you would like some support or you have any specific questions. We're happy to help! help@runrug.com Thank you.

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug Reviews