Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

“We have not got them yet”

Helpful Report

Posted 2 days ago

“Not happy these rugs aren’t good quality very thin and flimsy, I’m sorry I ordered these, not worth the money”

Helpful Report

Posted 1 month ago

Hi Terri, We're sorry to hear that you're not satisfied with your rugs. We strive to provide high-quality products, and we regret that these didn’t meet your expectations. Your feedback is valuable, and we’d love the opportunity to make things right. Please reach out to our customer service team so we can assist you further. Thank you for sharing your thoughts. help@runrug.com

Posted 3 weeks ago

“I don’t have my rugs yet Doing two stars because I can’t do my review honestly. The two stars doesn’t mean anything”

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Posted 2 months ago

Hi there, Thank you for your feedback, and we truly apologize for the wait regarding your rugs. We understand that it’s frustrating not to have your order yet, and we appreciate your honesty in leaving a review despite the circumstances. We are currently working with the courier to make sure that your order is with you as soon as possible, as we appreciate that the delivery has taken far longer than the 3-5 days that we expect. At the moment it is due to be with you on January 21st, but we are looking to bring that forwards if possible! Thank you for your understanding, and we hope that when it does arrive it is the perfect fit for your home. Kind regards, runrug.com

Posted 1 month ago

“Very thin rug for the price nit pleased”

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Posted 2 months ago

Dear Avril, Thank you for sharing your thoughts with us, though we're sorry to hear that you're not pleased with the rug. We strive to provide the best quality for our customers, and it's upsetting to learn that the thickness of the rug did not meet your expectations. Your feedback is important to us as it helps us improve our offerings. If you haven't already, please don’t hesitate to reach out to us at help@runrug.com. We’re here to help! Kind regards, runrug.com

Posted 2 months ago

“Ordered (8007454114) runner that was lost as ready for shipment but it was not and didn't ship for for than a week. Now, more than two weeks later it has not arrived and the DHL website has no expected delivery date.”

Helpful Report

Posted 2 months ago

Hi Burr, Thank you for sharing your experience with us, though we sincerely apologize for the frustration caused by the delay in your shipment. We understand how important it is to receive your order in a timely manner, and it’s disappointing to hear that your order was delayed. We can see that our Customer Care Team have been in contact with you and have worked with our courier to resolve the delay in receiving your order. We take issues like this seriously and are constantly working to improve our shipping processes. If you need further assistance, please reach back out to us at help@runrug.com. We appreciate your patience and understanding. Kind regards, runrug.com

Posted 2 months ago

“Firstly, fairly pricey. I expected top quality for this price, but have seen better in shops since we ordered the runner. Second ,long delivery time and was not delivered on the day specified due to mix up at depot. Third ,has been down six days now, but still has creasing evident and we have to constantly pull and straighten the runner to improve the appearance. Not great.”

Helpful Report

Posted 2 months ago

Hi Mr Milford, Thank you for your review, although naturally we are really sorry to see that you are not happy with the product. In terms of the lead time of the product, I can see that at the time of your order this was listed on our site with a lead time of 4-8 weeks. We do allow customers to place preorders on our site based on when the product is due back into stock so that you can be confident that the perfect runner for your home is coming soon! In terms of the runner, this is a very low profile reversible runner which does not have a combined anti slip backing with it, which may be the cause of the runner not laying flat fully for you. Would yo ube kind enough to send us some images through to help@runrug.com and our team will gladly look to support. Kind regards runrug.com

Posted 2 months ago

“The rugs are very poor quality”

Helpful Report

Posted 3 months ago

Hi Khalil, Thank you for taking the time to share your thoughts. I'm sorry to hear that the quality of the rugs didn't meet your expectations. We strive to provide products that our customers can be proud of, and your feedback is invaluable for us to improve. We do offer a wide range of runners in different qualities and production styles, so if you would like to reach out to our team using help@runrug.com I am sure that we can find a runner which exceeds your expectations! Best regards, runrug.com

Posted 3 months ago

“Looks and feels lovely but oh my days it won’t stay in any kind of position. It walks quicker than I do. And as soon as you step on it it gets speed bumps. Have ordered some fixings because it’s the only way it will be functional.”

Runrug 2 star review on 17th November 2024

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback. We're really glad to hear that you like the look and feel of the rug, but I’m genuinely sorry to learn that it's been difficult to keep in place. That must be frustrating! We've designed our products with style in mind, but functionality is equally important, and your comments highlight an area for improvement. It sounds like the fixings you’ve ordered might help with that. If you find yourself needing more support or tips on keeping it securely in place, please don’t hesitate to get in touch. Wishing you the best with your rug! Kind regards, runrug.com

Posted 3 months ago

“I put the rug on a LVT floor and slipped and fell. Rug is attractive but danger on smooth floor”

Helpful Report

Posted 4 months ago

Hi Madeleine, Thank you for your feedback. We're genuinely sorry to hear that your rug caused a slip and fall on your LVT floor. While we strive for our rugs to be both attractive and functional, we understand that safety is paramount. We recommend using rug grippers or non-slip underlays to help prevent any movement, especially on smooth surfaces. Your safety is our priority, and we appreciate your input as it helps us improve our products. If there's anything else we can assist you with, please don't hesitate to reach out. Best regards, runrug.com

Posted 4 months ago

“Runner that was delivered had a fault in it. I have been in touch and advised there are three ways to resolve. I have notified which way I want to go and still waiting on someone getting back to me with an offer.”

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Posted 4 months ago

Hi Neil, Thank you for your review, although I am sorry to see of the issue with the runner. Looking at the imagery this appears to be a piece of yarn caught up in the runner during the production, which naturally can happen when fibres become caught in the machinery - although we do make every effort to avoid this and it is a very rare circumstance. I can see that my colleague is working with you on a resolution at the moment so I hope we can improve your happiness with our products soon!

Posted 4 months ago

“I am being asked for a review before I receive my rug and have had no contact sine I placed the order a couple of weeks ago. Not good service.”

Helpful Report

Posted 4 months ago

Hi Sandra, Thank you for leaving us a review. I am very sorry to see your order hasn't arrived yet. Looking at the tracking information it appears that it was placed into a 'Clearance Event'. Unfortunately this can happen sometimes and of course, this is out of our control. A 'clearance event' is just when the shipment is being cleared through customs and this can sometimes take an additional few days. This is a normal procedure that is required in order to ensure that all shipments are properly documented and that any taxes or duties due, are paid. (We pay these for you, so please don't worry!). The tracking information does state that the delivery is now scheduled to arrive today! (Thursday, October 17) by the end of the day. Please do let us know if it doesn't arrive and we will do all that we can, to look into this for you. Thank you.

Posted 4 months ago

“Not happy with the quality, the rug stitching pulled only after the second day of having it down. (with not a great deal of foot traffic either) I like the pattern but lacks in quality.”

Helpful Report

Posted 5 months ago

Hi Robin, Thank you for leaving us a review. I am very sorry to hear this has happened. Naturally, if anything like this happens then please do come to us and tell us. We would always look to rectify any problems or issues with the products, in a timely manner. Also, with regards to the product you have purchased, it is an indoor/outdoor runner. Therefore, the thickness and style of it is very different to a traditional house carpet runner. This information is available to read, within the product description and specification. If you would therefore like to arrange an exchange or a refund, please reach out to us and we'll be more than happy to help you. help@runrug.com Thank you.

Posted 4 months ago

“Love the look of my runner but feel it’s poor quality very thin and nylony feel to it. But I’m keeping as I like the colour and design just wish it was a thicker rug and better material”

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Posted 5 months ago

“Too short in length”

Helpful Report

Posted 6 months ago

Hi Karen, Thank you for leaving us a review. I am very sorry to see that you've only scored us a 2 star. After looking into your order, I can see that you've placed an order for two '1 foot' samples. What size did you intend on ordering? Please be assured, we are always here if you need any help or support when placing orders on our website. All we want, is for our customers to be happy! Please reach out to us directly if you would like some help ordering the correct size. help@runrug.com Thank you.

Posted 5 months ago

“The kitchen runner supplied is very thin and the ends conitunually curl up.”

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Posted 6 months ago

“Not real happy with the $700++ purchase. It's in a commercial area and the carpet runner slids all over the place, will not stay in place. I should have checked and gotten a rubber back but didn't see those options ...not safe at all. Even if it was in a residential house it would be hazardous and slippery. Nice color, pattern and soft on the feet but not feasible, not sure what we'll do now.”

Helpful Report

Posted 6 months ago

Hi Dean, Thank you for taking the time to provide us with your feedback on your recent purchase from Runrug. We appreciate your honesty and let us assure you that your satisfaction is of utmost importance to us. We offer an anti-slip underlay specially designed to stop runners from sliding on top of hard flooring. This sounds like it might be a suitable solution for your working environment. Our team will be in touch soon to discuss this with you in more detail. Kind regards, Runrug Customer Care Team,

Posted 6 months ago

“The rug arrived very swiftly but the quality is very poor. It’s too lightweight and the colour is much brighter than the photos online. A shame as they looked so good and the service was great. Sadly I won’t be buying from runrug again”

Helpful Report

Posted 6 months ago

Hi, Thank you for taking the time to leave us a review! We're very sorry to hear that it wasn't what you expected. The rug you've purchased is actually one of our best sellers! However, we do completely understand that our customers will all have different taste. Also, when purchasing items online, it's important to consider that the colour you see on your screen may not be the same as the actual colour of the item. This is because the quality of the screen and the colour settings on your device can affect how colours are displayed. Therefore, it's important to keep these factors in mind when making online purchases. Please feel free to reach out to us directly, if you would like to return it. We can offer both an exchange or a refund, if you would prefer. help@runrug.com Thank you.

Posted 6 months ago

“The runner is great, looks as advertised: thinner base than our previous runner, but still fine. However the delivery experience was bad. I am in Australia. The piece went from Leeds to Sydney then mysteriously to Florida, where it got held up by customs waiting for paperwork. (Guess it was an illegal immigrant.) This was a DHL problem but the Runrug customer services was patronising and unhelpful.”

Helpful Report

Posted 7 months ago

Hi Janet, I am pleased you are happy with your purchase! However, I am unhappy to hear your delivery didn't go to plan! Unfortunately sometimes shipments can get held up/re-diverted for all sorts of reasons. I am afraid this is out of our control. I can see that two members of our customer service team were speaking with you directly via email and doing everything that was in their power to chase up and locate the shipment for you. I can assure you that in no way were they intent on being patronising or unhelpful. We will always do everything that we can for our customers, they are our number one priority. If you would like to discuss this further, please contact us directly. help@runrug.com Thank you.

Posted 7 months ago

“Sorry disappointed this time the lines that run the length of the runner are all wavey which spoils the appearance of the runner. Not a patch on the red and green tartan one I previously bought.”

Helpful Report

Posted 7 months ago

“I experienced the poorest customer service ever with this company. We ordered a sample of the runner we were considering for our stairs. When the order status changed to "dispatched" we expected to receive a tracking number in order to follow it to delivery. Nothing was ever received so after a week I submitted a customer contact form requesting status - no response. A few days later I called customer service during their office hours and left a detailed voice message since no one picked up - again no response. I also emailed their help address - again no response. The sample showed up finally, 8 days after it was dispatched. I do like the sample and think it would look great on my stairs, but I am hesitant due to the level of service I've received to date.”

Helpful Report

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug Reviews