Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,727 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,727 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 27th February 2025

261

Anonymous

Anonymous // 01/01/2019

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“We purchased a long hallway runner and were very pleased with the quality for the price.”

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Posted 1 year ago

Thank you for your positive review! We are delighted to know that you were satisfied with the runner. We are glad to have provided you with an affordable quality product. Thank you for your kind words!

Posted 1 year ago

“Excellent quality excellent value”

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Posted 1 year ago

Thank you, Alan, for your five-star rating of Runrug. We are thrilled that you appreciate the excellent quality and value of our products. Thanks again!

Posted 1 year ago

“As advertised superb quality, first class delivery”

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Posted 1 year ago

Thank you, Andrew, for your 5-star rating of Runrug! We're glad to hear you think Runrug is of superb quality and that you had a first-class delivery experience. We really appreciate you taking the time to share your feedback with us!

Posted 1 year ago

“The hall runner arrived on time and fits perfectly. I particularly appreciate the non-slip underlay, as my hall has parquet wooden tiles which most rugs slide about on! also my two cats love the texture. Highly recommended seller and product. Many thanks.”

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Posted 1 year ago

Thank you, John, for such a wonderful 5-star review! I am so glad to hear that the hall runner arrived on time and that you appreciate the non-slip underlay. Your two cats loving the texture is the icing on the cake! I am very pleased you had a great experience with Runrug and would highly recommend us. Thank you!

Posted 1 year ago

“Poor quality and much darker in colour than the image online . Lots of lines and marks and a noticeable crooked edge to the mat and should have returned immediately but my son had already disposed of the packaging and put the rugs out for me ,so I will keep on this occasion but woukd not order again as they really are of a very poor standard.”

Helpful Report

Posted 1 year ago

Hi Andrea, I'm very sorry to hear you weren't satisfied with your order. The appearance of the runner online can differ from what you may see in person as each person can naturally see colour differently and it can also appear slightly different on different screens and screen settings. The lines and marks are also common and completely natural, this can be due to the way the pile of the carpet is facing. Of course if you do want any further assistance or detail about the returns process please contact us directly (help@runrug.com)

Posted 1 year ago

“Delighted with my stair runner. Quick delivery and no problem with the order.”

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Posted 1 year ago

Thank you so much for taking the time to leave your 5-star review of Runrug! We are delighted that you were so pleased with your stair runner and that the delivery was quick and smooth. It looks great!

Posted 1 year ago

“Speedy delivery, lovely rug, good quality, I'm very pleased with it.”

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Posted 1 year ago

Thank you so much Catherine for your amazing 5 star rating of Runrug! I'm very happy to hear that you are pleased with the speedy delivery, lovely rug, and good quality. We strive to provide our customers with the best experience possible. We are launching a new collection of Carpets, Vinyls, Laminates, and LVTs over the next 2 weeks. Be sure to think of us if the time comes when you need any of the above! Thank you for choosing us!

Posted 1 year ago

“Excellent!! delighted!! Exactly as shown in yr picture. Good quality. Ordered 20.30 Monday, arrived 11.00 Wednesday!! Yr picture inspired me to paint our stairs. Will buy from you again, and most certainly recommend you”

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Posted 1 year ago

Thank you so much, Patricia! We are thrilled that you were so happy with your experience of Runrug. It's always a delight to hear that the product is exactly as advertised and of good quality. We appreciate your kind words and look forward to serving you again! By the way, it looks brilliant!

Posted 1 year ago

“Very helpful customer service and excellent choice of product. Very pleased with the stair carpet received and great quality too at reasonable price.”

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Posted 1 year ago

Thank you, Kevin, for the 5-star rating on Runrug. We're glad that you found our customer service very helpful and that you're pleased with the product you received. We strive to provide a great selection of quality products at reasonable prices, we're delighted that we could deliver that for you.

Posted 1 year ago

“Ordered from website with ease. Delivery was the next day. Quality very good. The price was very reasonable for what I wanted. Thank you.”

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Posted 1 year ago

Thank you so much for your 5-star rating, Jane! I'm so glad to hear that ordering from our website was easy and that delivery was prompt. We strive to provide top-quality products, and we're glad that you were satisfied with the quality and price. Thank you for choosing Runrug!

Posted 1 year ago

“We got our runner rugs quickly, and when we opened the package, we know why. The rugs are not bad quality but look nothing like the pictures. The ends were simply cut and no seam. They look cheap like something you go and get at Lowes and they just cut it off to length and send to you. We will not be ordering from your company again at that price point. Bruce English”

Helpful Report

Posted 1 year ago

Hi Bruce, We are sorry to hear you weren't satisfied with your order. Unfortunately, depending on your screen and screen settings products can sometimes differ from what you may see in person. Another factor is that, as individuals we can all see colour slightly differently, so because of this we understand why your order may have looked different upon receiving. In regards to the seaming, Inca is a range that doesn't fray so it doesn't actually require binding on the edges. We do apologise for any inconvenience and if you haven't already, make sure to reach out to us (help@runrug.com) for any further assistance.

Posted 1 year ago

“Lovely hard wearing rug. Just what I was looking for”

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Posted 1 year ago

Thank you so much for your kind words and 5-star rating, Linda! We're so glad that you've found the perfect, hard-wearing rug with us. It's been our pleasure!

Posted 1 year ago

“Fantastic selection of rugs and carpets. Competitive pricing and speedy delivery. I love my new stair runner. Excellent quality.”

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Posted 1 year ago

Thank you so much Donna-Maria for your rating! It's great to hear that you loved the Runrug experience. We really do appreciated it!

Posted 1 year ago

“Expecting delivery on 3rd November but it arrived on 30th September which was great. Lovely carpet, good quality and just what I wanted and matched exactly with the picture on your website.”

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Posted 1 year ago

Thank you, Jennifer, for your 5-star rating of Runrug! We're delighted to have received your positive feedback. We are so glad to hear that you enjoyed your experience with us. We're even happier that your expectations were exceeded with the expedited delivery! We look forward to helping you with any future needs you may have.

Posted 1 year ago

“Delivery was quicker than anticipated. Looks amazing in hallway”

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Posted 1 year ago

Thank you so much for your 5-star rating of Runrug! We are delighted that you are happy with the product and that delivery was quicker than anticipated. We are thrilled that it looks amazing in your hallway.

Posted 1 year ago

“This carpet turns up at tge ends I’m very disappointed”

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Posted 1 year ago

Hi Anita, Sorry to hear you weren't satisfied upon receiving your order. When runners are unpackaged they can sometimes lip up on the edges for a short period due to being rolled up during transit. If you haven't already, contact us directly for further assistance (help@runrug.com)

Posted 1 year ago

“The rugs were very nice. I am very happy with the purchase”

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Posted 1 year ago

Thank you so much for the 5-star rating! I am thrilled to hear that you think the rugs are very nice and that you are happy with your purchase. It means a lot that you took the time to leave such a positive review!

Posted 1 year ago

“Rug is of a good quality and we are very happy with it but we paid extra for next day delivery and rug did not arrive for 5 days so we were disappointed with that”

Helpful Report

Posted 1 year ago

Hi David, Sorry to hear you had a slight issue with delivery. This could have happened for a number of reasons. If you haven't already, contact us directly (help@runrug.com) and we can look into this further for you.

Posted 1 year ago

“Very pleased with hallway runner and timeliness of delivery.”

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Posted 1 year ago

Thank you Sam for your 4-star rating! We are delighted to hear that you are very pleased with your hallway runner and the timeliness of delivery. We look forward to hearing from you again soon!

Posted 1 year ago

“very efficient good quality and price”

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Posted 1 year ago

Thank you so much for your 5-star rating of Runrug! We are delighted to hear that you appreciated our efficiency, quality and price. It really means a lot to us and your kind words will be shared with our team!

Posted 1 year ago

Runrug is rated 4.8 based on 6,727 reviews