Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,716 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,716 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

260

Anonymous

Anonymous // 01/01/2019

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“Ordered a hallway runner, the colour and style is just perfect. Good to be able to order length and width to what was required.”

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Posted 1 year ago

“Nice quality hall runner. Good price”

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Posted 1 year ago

“Still haven’t got it”

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Posted 1 year ago

Hi Cindy, Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience you've experienced. Upon reviewing your order, we can confirm that your rug was dispatched from our warehouse on February 2nd. However, it appears that there are no active scans on the tracking information, which is certainly concerning. We understand how frustrating it can be not to receive your order as expected, and we're committed to resolving this issue promptly. We will immediately initiate an investigation with the courier to determine the whereabouts of your rug and address any potential delivery issues. In the meantime, to ensure your satisfaction and convenience, we will be resending your order to you. Once again, we apologise for the inconvenience this has caused, and we appreciate your patience and understanding as we work to resolve this for you. Thank you, Runrug.com

Posted 1 year ago

“Very happy with my shopping experience with Runrug. Excellent range of designs and sizes available to choose from. Easy to navigate and purchase from website. Free delivery too. Love my runners, they are good quality and look fabulous in my kitchen. ☺️”

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Posted 1 year ago

“product was as pictured and described. It arrived on time and looked great. We put it on the stairs with ease!”

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Posted 1 year ago

“its taking forever my sample rug”

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Posted 1 year ago

Hi Pat, Thank you for leaving us a review. I am very sorry to hear your sample hasn't arrived yet! If you'd have contacted us, we could have looked into this for you. I have now looked at this and it appears that there is a delay, due to a problem with the delivery address on the label. It might have been accidently damaged, perhaps. I have given the courier your full delivery address again and I am now waiting for an update with regards to the delivery. I will personally monitor this for you to ensure that you receive it, as soon as possible. We are very sorry for the inconvenience that this has caused you. Thank you. help@runrug.com

Posted 1 year ago

“great service, lovely rug”

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Posted 1 year ago

“I sent an email and still haven’t heard back on how I can send my rug in to have it swapped out. The grey was supposed to be dark grey and it’s way lighter then the site. It’s been a few weeks.”

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Posted 1 year ago

Hi Jennifer, Thank you for leaving us a review. I am very sorry to hear this! I have just done a search on our emails and we've never actually received an email from you. We're also normally very good in responding to all customer queries, in a timely manner. I am very sorry if you thought we were ignoring you! We would never do this. I've taken note of your email address and I will personally reach out to you shortly, to discuss an exchange with you. I hope this is okay? Thank you.

Posted 1 year ago

“Excellent service a bit disappointed with the thinness of the rug, lovely true colour.”

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Posted 1 year ago

“Joe is very easy to deal with at Runrug; polite and understanding. The website wants updating when a sale is on because Reward points cannot be used then, but there's nothing to say this.”

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Posted 1 year ago

“Fabulous. Arrived quickly. Lovely quality 👌 ❤️❤️”

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Posted 1 year ago

“Fast shipping and secure packaging!”

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Posted 1 year ago

“Ordered a stair runner as the price was extremely competitive and the quality of the carpet looked much better wearing than some of the alternatives on offer. Delighted with the runner, exactly what I wanted and the quality is excellent. I did have a go at fitting myself as I'm pretty handy but after doing the gripper and underlay I couldn't get the runner fitted properly so paid someone to do that. Happy with everything and have recommended to others.”

Runrug 5 star review on 7th February 2024

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Posted 1 year ago

“Very quick delivery. Good runner. Patterns just what we needed to brighten stairs and landing.”

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Posted 1 year ago

“The look of the stair rods is lovely and they were very easy to fit. They were unfortunately very badly packaged indeed, resulting in the longer rods being slightly bent. In situ, and clamped in place by the brackets they look ok. Delivery took longer than average and was not on the date specified with no communication.”

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Posted 1 year ago

Hi Veronica, Thank you for taking the time to leave us a review. We're pleased to hear you're happy with the look of your new stair rods! We sincerely apologise for the inconvenience caused by the stair rods arriving slightly bent. This is certainly not the standard of quality we aim to deliver. Your feedback is invaluable, and we will address this issue with our warehouse team and stair rod supplier for them to improve their packaging. I am also very sorry to hear that there was a slight delay with the delivery. I can see from looking at your order information that the delivery was scheduled to be on 'Jan 31st'. However, the courier delivered it the next day. (Feb 1st). The courier certainly should have contacted you regarding the late delivery, I am very sorry if they did not. If you would like to speak to a member of our team, please feel free to reach out to us directly. We're always happy to help. Thank you!

Posted 1 year ago

“The rug has in a 1 square ft. section what appears as dirty or a grease spot. It is not that but instead a flaw in the pattern. Throughout the rug there are small white or cream colored tufts. This 1 square ft. section is devoid of the light colored tufts and that causes the flawed appearance. I am thinking of returning for an exchange but fear I will get more of the same, perhaps worse.”

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Posted 1 year ago

Hi Russ, Thank you for taking the time to leave us a review. I am very sorry to hear that you believe it is not as advertised. When purchasing items online, it's important to consider that the colours you see on your screen may not be exactly the same as the colours of the item. There are many factors to consider with this. For example, the quality of the screen and the colour settings on your device can affect how colours are displayed. Also, the lighting in the room can also be quite misleading. Therefore, it's important to keep these factors in mind, when making online purchases. If you would like to reach out to us directly with some images, we'll be more than happy to look into this for you. We'll also be more than happy to have any replacement thoroughly checked for you, before it is dispatched. help@runrug.com Thank you.

Posted 1 year ago

“Perfect for the job. Great customer service when original rug no longer available.”

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Posted 1 year ago

“Came fast Nice rug”

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Posted 1 year ago

“First off the site has more of what I wanted than any other. I liked to be able to have the length and width customizable. The Runner came pretty quickly and was perfect.”

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Posted 1 year ago

“Great outdoor runner, perfect for outside my motorhome between habitation door and garage door, so can keep boots in garage and wear slippers into motorhome. Easy to sweep clean too. It was delivered earlier than estimated.”

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Posted 1 year ago

Runrug is rated 4.8 based on 6,716 reviews