Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,772 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,772 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

264

Anonymous

Anonymous // 01/01/2019

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“Excellent service quality excellent”

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Posted 2 years ago

“A very straightforward website. Good customisation options. Delivery on time.”

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Posted 2 years ago

“I can always find the perfect rug on runrug.”

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Posted 2 years ago

“Wonderful service and product”

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Posted 2 years ago

“Great communication as to order status and delivery and very pleased with the product. Would order again without hesitation.”

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Posted 2 years ago

“My Run rug experience was excellent communication and delivery! there was a problem fulfilling my order. They reached out to me and offered a suitable substitution that was a upgrade from my original purchase.”

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Posted 2 years ago

“Great range, easy to order and amazing prices. Had to contact customer services and they were so helpful. All round great experience ?”

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Posted 2 years ago

“Excellent delivery time. We love this rug.”

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Posted 2 years ago

“The product was delivered in perfect condition and is of the quality I hoped for Very impressed”

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Posted 2 years ago

“Very quick service. Quality very good”

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Posted 2 years ago

“Easy to order,good range of products and arrived quickly.”

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Posted 2 years ago

“Beautiful carpet runner, fantastic quality and arrived really quickly (within a couple of days). Customer service also first class when I rang to see how long delivery would be.”

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Posted 2 years ago

“Very helpful kept us informed of are order when it came in ..”

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Posted 2 years ago

“Very nice rug for the kitchen”

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Posted 2 years ago

“Excellent quality , my mother is very pleased with it .”

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Posted 2 years ago

“Great quality. Exactly what we expected. Delivered quickly.”

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Posted 2 years ago

“Omg what amazing service! My rug arrived and I had measured not considering a door that had to open. I spoke to Joe (if I recall correctly) and he arranged for the rug to be collected the next day. The size I needed wasn’t in stock so Joe called me back to say they were going to cut my returned one to size and refund the difference. I asked for the cut off to be finished and returned to use as a mat and that was absolutely fine! I’m so chuffed! My new rug and mat will arrive on Monday - less than a week since the first one was delivered! No extra shipping/courier costs charged either. I am so glad I found these guys, would recommend and use them again without a second thought. Really impressed. ⭐️⭐️⭐️⭐️⭐️”

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Posted 2 years ago

“This is my 2nd time ordering from rugrun.com and I was so pleased with the product I ordered another rug set and havnt been disappointed. Would recommend to anyone.”

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Posted 2 years ago

“Beautiful rug, I made a mistake when ordering so emailed them to let them know, got a reply straight away and they sorted it for me, great customer service ? Rug arrived rolled up and didn't look very thick but once unrolled and shook up it looks lovely, will definitely order from them again.”

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Posted 2 years ago

“Great choice and service without any fuss. Fast delivery. Would use again without hesitation”

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Posted 2 years ago

Runrug is rated 4.8 based on 6,772 reviews