Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,727 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,727 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 27th February 2025

261

Anonymous

Anonymous // 01/01/2019

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“Very pleased that I found Runrug whilst looking for a new hallway runner. Excellent site, very easy to find what you are looking for and to see the price for the colour, width and length you require. Great choice and multi options for the length of runner are so helpful.”

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Posted 1 year ago

Thank you, Jackie, for your 5-star rating of Runrug! I'm so pleased that you were able to find the perfect hallway runner for you. It's great to hear that you found our site user-friendly and easy to find/choose from our great selection. Thanks again for your glowing review :)

Posted 1 year ago

“The rug is of very high standard and looks great in my hallway.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Runrug, John! We are delighted that you are pleased with the rug. We always strive to provide the highest quality products and it's great to hear that it looks great in your hallway. Thanks again for your feedback!

Posted 1 year ago

“Love the rug, looks gr8 in our hall. Non slip mat good too. We couldn't get the length anywhere, here we were spoiled for choice. Delivery was quick too.”

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Posted 1 year ago

Thank you so much for your 5-star rating! We are so glad to hear that you love the rug and that the Anti-Slip underlay is working well in your hall. We are delighted that you were able to find the perfect length here and that the delivery was quick. We appreciate your custom and positive feedback. Thank you!

Posted 1 year ago

“Ordered easily on line and runners arrived on time a week later - kept up to date the whole time. Very pleased with them - two wooden floor hallways which now seem cosier with the sound muted and I can always roll them up in the summer if I wish.”

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Posted 1 year ago

Thank you so much for the 5 stars, Maree! We are delighted to hear that you were able to order easily and that your runners arrived on time. We are so glad that your wood floor hallways are now more cozy due to the muted sound. Thanks again for your great feedback :)

Posted 1 year ago

“La textura de la carpeta no fue como la esperaba. Se veía más gruesa en la foto .”

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Posted 1 year ago

Lamentamos saber que el grosor de la alfombra no era el que esperaba. Si desea ayuda con este pedido, comuníquese con nuestro equipo de atención al cliente en help@runrug.com Gracias por tomarse el tiempo de dejar sus comentarios.

Posted 1 year ago

“Requested a sample of one of the designs and it arrived very quickly”

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Posted 1 year ago

Thank you so much for your generous 5-star rating for Runrug! We are glad to hear that you were able to quickly receive the sample that you requested. We appreciate you taking the time to share your feedback!

Posted 1 year ago

“fast, efficient and friendly great customer services team”

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Posted 1 year ago

Thank you so much for giving Runrug a 5-star rating! We truly appreciate your loyalty. We continuously strive to provide the best customer service experience, with fast, efficient and friendly support. It’s great to know we’re achieving this. Thank you for being part of the Runrug family!

Posted 1 year ago

“Runner is beautiful and well made. Very pleased with the service”

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Posted 1 year ago

Thank you so much for your 5-star rating of Runrug, Roisin! We are so pleased to hear that you think our runner is beautiful and well-made - it means a lot to us. We appreciate your kind words and are delighted to hear we provided you with a great service. Thank you again for your review!

Posted 1 year ago

“I am very pleased with my recent purchase. I have purchased a rug previously and was very pleased with that one so I came back and was not disappointed. Runner rug looks great and is good quality.”

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Posted 1 year ago

Thank you, Linda, for your 5-star rating of Runrug! We are delighted that you are pleased with your purchase! We are also pleased to hear that you were easily able to find a second great rug and that it has met your expectations. I am thrilled that you have found our quality to be top-notch! Thank you again for your kind words.

Posted 1 year ago

“excellent Carpets great price.”

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Posted 1 year ago

Thank you so much, John, for your 5-star rating of Runrug! We are delighted to have been able to provide you with excellent carpet at great prices! We really appreciate your loyalty and look forward to serving you in the future.

Posted 1 year ago

“Fast delivery and product true to form. I give Runrug 5*”

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Posted 1 year ago

Thank you for your 5-star rating of Runrug, Vivienne! We are delighted that you have had a great experience with our fast delivery and that you have been happy with the product. We really appreciate your kind words:) Thank you again!

Posted 1 year ago

“all good, so pleased with my purchase I ordered a second runner.”

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Posted 1 year ago

Thank you Colin for your 5-star rating of Runrug! We are so pleased to hear that you enjoyed your purchase so much that you even ordered a second runner. We appreciate your loyalty and thank you greatly for your kind words!

Posted 1 year ago

“Well made doormat that is also lovely and soft, a good price as well - thank you”

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Posted 1 year ago

Thank you for your 5-star rating of Runrug! We are glad to hear that you are satisfied with the product quality - it's always great to know that our customers love our products. We're also glad that you appreciate its price! Thank you again for your kind review.

Posted 1 year ago

“We ordered 2 rug runners, which came extremely fast. We were not only impressed with how fast they came but the quality of these rugs are of a very high standard. Sadly the rugs we ordered didnt look as nice where we wanted them so we had to send them back. We could have chosen different ones but decided not too. It was hassel free to send them back. I would highly recommend this company, very impressed.”

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Posted 1 year ago

Thank you so much Alison for your wonderful 5-star rating of Runrug! We are glad you were impressed with not only how quickly your two rug runners arrived, but also with the high quality of the rugs. We're sorry the rugs weren't what you were looking for, but we appreciate that it was hassle-free to send them back. We're happy to hear you would highly recommend the company and we thank you for your kind words!

Posted 1 year ago

“Great runner did the job I needed it to do”

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Posted 1 year ago

Thank you so much for taking the time to rate our product with a 5-star rating! We're so pleased that it did the job you needed it to do. Your review is very much appreciated! P.S. - It looks brilliant!

Posted 1 year ago

“Lovely looking rug and nice quality. Really pleased”

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Posted 1 year ago

Thank you so much, Julie! We are thrilled to hear that you love your rug! We are always delighted when our customers are so satisfied with their purchase. We appreciate your kind words :)

Posted 1 year ago

“I loved the runner that I bought from Runrug, my feet just sunk into the luxurious pile. I felt as if I wanted to walk over it barefooted. The modern design in black and white was very fetching I also bought the sticky underlay and this firmly kept the runner in place. Delighted Dora I loved the Hallway Carpet Runner I bought from Runrug”

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Posted 1 year ago

Thank you so much for your appreciation of Runrug. We are delighted to hear that you enjoyed your carpet runner and especially thrilled that you found its modern design fetching. We are also especially pleased to hear that the underlay kept the runner firmly in place. Again, thank you for your 5-star rating and we look forward to seeing you again soon!

Posted 1 year ago

“Really nice quality and wonderful quick service”

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Posted 1 year ago

Thank you so much, Stuart, for your glowing 5-star rating and kind words about Runrug! We are delighted to hear that you appreciate the quality and quick service that we provide!

Posted 1 year ago

“The backing is different to one I bought previously, quality not as good. Not cut straight.”

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Posted 1 year ago

Hi Vanessa, Sorry to hear you're not satisfied with your order. If you haven't already, please contact our Customer Service Team at help@runrug.com.

Posted 1 year ago

“I’ve used Runrug twice now and been very happy both times. Ordering is easy and delivery is fast. The quality of the rugs are fantastic.”

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Posted 1 year ago

Thank you so much for your 5-star rating, Karen! I'm glad to hear that you had a great experience with Runrug over the two times that you've used us. I'm glad that you found ordering and delivery to be fast and easy, and that you were happy with the quality of the rugs. Thank you for being a loyal customer!

Posted 1 year ago

Runrug is rated 4.8 based on 6,727 reviews