Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,727 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,727 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 27th February 2025

261

Anonymous

Anonymous // 01/01/2019

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“The rug delivered was nothing like image in marketing material and was of mediocre quality.”

Helpful Report

Posted 1 year ago

Thank you so much, Robert, for your feedback regarding Runrug. We really appreciate you taking the time to tell us about your experience. We deeply apologise for any confusion, images can appear differently depending on each screen, settings and personal view as we all naturally can see colour differently. If you haven't already, please contact our Customer Service Team at help@runrug.com for any further assistance. Once again, we apologise for any inconvenience caused.

Posted 1 year ago

“Disappointed with my purchase, plus delivery date given and arrived nearly a week later”

Helpful Report

Posted 1 year ago

Thank you for your feedback regarding your purchase of Runrug. We appreciate you taking the time to let us know about your experience. We are sorry that your delivery date was delayed by almost a week, and we regret any inconvenience this has caused. We would love to hear more of your feedback and how we can make things better. If you haven't already, please contact our Customer Service Team at help@runrug.com for further assistance with this matter.

Posted 1 year ago

“Excellent!”

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Posted 1 year ago

Thank you for your 5-star rating Michele! We really appreciate it! We are glad to hear you had an excellent experience with Runrug!

Posted 1 year ago

“I came, I saw and Runrug accomplished! Perfectly. On the time given to me for its arrival!! Product is perfect. Thank you!”

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Posted 1 year ago

Thank you so much for your 5-star rating of Runrug! We are delighted to hear that you had a positive experience with us and were able to get your product in the time given. We are so glad that you are pleased with your product and we are thankful for your kind words. "I came, I saw, and Runrug accomplished!" We really appreciate your feedback. Thank you for your continued support!

Posted 1 year ago

“Very good service”

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Posted 1 year ago

Thank you for giving Runrug a 5-star rating! We really appreciate your kind words and are so glad to hear that you had a pleasant experience with our service. Your satisfaction and feedback are our highest priority and we hope to continue to provide you with excellent service in the future!

Posted 1 year ago

“We love Runrug! It is so soft and comfortable on your feet! Also it arrived very quickly. We will definitely use them again in the future.”

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Posted 1 year ago

Thank you so much for the 5-star rating of Runrug, Tracey! We are really grateful that you are happy and that your order arrived quickly! We look forward to seeing you again soon :)

Posted 1 year ago

“Rug looks nice in situ, however the colour is not as vibrant as per website”

Helpful Report

Posted 1 year ago

Thank you, Linda, for your 4-star rating of Runrug. We appreciate your feedback regarding the color of the rug not being as vibrant as shown online. We strive to make sure that customers receive exactly what they ordered, so we apologize for any discrepancies there. We thank you for taking the time to review!

Posted 1 year ago

“Bought Zoe runners and rug and I know they were not super expensive but disappointed with quality. Very thin, very creased and ends continue to stick up despite reverse rolling and weighting down making them a trip hazard. It's such a shame as colour and pattern just what I wanted.”

Helpful Report

Posted 1 year ago

Hi Deborah, We are sorry to hear you weren't satisfied with your order and we deeply apologise for any inconvenience caused. If you haven't already, please contact our Customer Service Team at help@runrug.com for further assistance with this. Thank you for your honest feedback :)

Posted 1 year ago

“I'd love to review my experience with Runrug but cannot as our rug is yet to appear! The rug was due for delivery a week ago but is still not here. The delivery firm Runrug use say they do not have a vehicle large enough to deliver it. Mmmm??”

Helpful Report

Posted 1 year ago

Hi, We are sorry to hear that you have had issues receiving your order. If you haven't already, please contact our 'Customer Service Team' at help@runrug.com and we will assist you further. Thank you for making us aware of this issue!

Posted 1 year ago

“High-quality carpets, custom sizes, excellent client service. Highly recommend Runrug!”

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Posted 1 year ago

Thank you so much, Renee, for your wonderful 5-star review of Runrug! We really appreciate your kind words and are so happy our high-quality carpet, custom sizes, and excellent client service were enough to make you highly recommend us! Thanks again for your great feedback!

Posted 1 year ago

“Customer service was great, once things were all settled rugs arrived soon after and fit perfectly”

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Posted 1 year ago

Thank you so much for your 5-star rating of Runrug, Jerome! We are so delighted to hear that you had a pleasant experience with us and that your order arrived safely and fit your space perfectly. We truly appreciate your loyalty, and are grateful that you chose Runrug for your rug needs.

Posted 1 year ago

“Amazing price as everywhere else what double the price or more and is also good quality. Delivery came quickly, unfortunately the courier wasn’t up to standard. Which is beyond your control. Thankyou.”

Helpful Report

Posted 1 year ago

Thank you for your 5-star rating of Runrug and for your kind words! We are glad that you liked the quality of our product and the amazing prices. We are really sorry about any issues with the courier and we will take the feedback on board. We appreciate your understanding and are grateful for your feedback. Thank you!

Posted 1 year ago

“Good customer service regarding a small problem with delivery would strongly recommend”

Helpful Report

Posted 1 year ago

Thank you Chris for your 5-star rating of Runrug! We really appreciate your kind words about our customer service and we're glad that we were able to quickly resolve the small problem you had with the delivery and that you'd strongly recommend us. We're so thankful for your support!

Posted 1 year ago

“We ordered a runner for our hallway. The original order was cancelled due to discontinued product but Run Rug replaced our order at our request with an alternative. We are happy with the product”

Helpful Report

Posted 1 year ago

Thank you for giving us a 4 out of 5 star rating! We are so happy to hear that you were pleased with the runner you ordered for your hallway and are also glad that the original order that was canceled was able to be resolved with an alternative. We are thrilled that you are satisfied with the product!

Posted 1 year ago

“Great runner, my wife loves it.”

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Posted 1 year ago

Thank you so much, Anthony, for your 5-star rating! We are thrilled that your wife loves it and we appreciate your loyalty as a customer!

Posted 1 year ago

“Possibly I order the wrong length and width. I wanted a runner for the hallway”

Helpful Report

Posted 1 year ago

Hi, Sorry to hear you ordered the wrong size. If you're still in need of our help, please contact our 'Customer Service Team'. Kind regards, Runrug

Posted 1 year ago

“Great experience with this company. I was looking or a stair runner. Runrug had a huge selection. I found one that I liked (Afrikans Berber Stair Runner 28"). The product was in stock and quickly arrived. The quality is excellent. I am pleased with this transaction.”

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Posted 1 year ago

Thank you for your 5-star rating! We are over the moon that you are pleased with your new runner! We're also happy that it shipped to you quickly and successfully. Thanks for the great review! P.S. - It looks incredible :)

Posted 1 year ago

“The carpet stair runner I ordered is amazing, I love everything about it. Delivery was extremely quick and the price was very good too. When I ordered it, I didn't realize it was being shipped from the UK, if I had known it might of affected my decision as I had to pay an extra $170.00cad for duty. I don't recall reading that in the site information, so that was a little disappointing. However, the product is top knotch, I am very happy with it.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your brilliant 5-star review. If you haven't already, please contact our Customer Service Team for assistance regarding the duty charge. Again, thank you for your glowing review, it is very much appreciated :)

Posted 1 year ago

“After finding the ideal doormat at a great price, as they were much more expensive at other retailers, I hadn't received it after over a week. Couldn't get in touch by phone, so sent e-mail. I was advised the courier couldn't locate the item and it was probably lost. As it was the last one there was no possibility of it being replaced with the same one. The customer service was excellent and I received a full refund, but all in all very disappointing. Wouldn't purchase from this company again.”

Helpful Report

Posted 1 year ago

Hi Joan, It's very disheartening to hear you had an issue regarding receiving your order. It seems that this was due to a courier mistake, and we deeply apologise for any inconvenience this caused you, it's a shame we didn't have any more stock of this particular doormat so we completely understand why this was disappointing to hear. Again, we are truly sorry about this. Kind regards, Runrug

Posted 1 year ago

“Lovely soft Rug colour just as in picture very pleased with my purchase”

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Posted 1 year ago

Thank you so much, Julia, for your 5-star rating! We are sooo happy to hear that you love the colour and that your purchase has met your expectations. Thanks again!

Posted 1 year ago

Runrug is rated 4.8 based on 6,727 reviews