Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,727 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,727 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 27th February 2025

261

Anonymous

Anonymous // 01/01/2019

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“Very good service”

Helpful Report

Posted 1 year ago

Thank you so much, June, for taking the time to provide your 5-star rating for Runrug! We are pleased to hear that you have been satisfied with our service!

Posted 1 year ago

“Very quick delivery service and an excellent quality rug. Very pleased with it. Just what we wanted.”

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Posted 1 year ago

Thank you so much, Bryan, for your 5-star rating of Runrug! It means a lot to us. We're glad you were pleased with your experience. We hope you enjoy your new rug!

Posted 1 year ago

“This runner meets all expectations. Beautiful and well made. Quick delivery.”

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Posted 1 year ago

Thank you so much for the 5-star rating, Barbara! We're so glad you love Runrug! We strive to make sure every runner meets all expectations, and it sounds like you would agree. We appreciate your kind words and are thrilled that you found your Runrug to be beautiful and well-made with quick delivery.

Posted 1 year ago

“Always happy with the product. Arrived quickly and the rugs are off good quality and at a responsible price. Have bought several rugs & never been disappointed.”

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Posted 1 year ago

Thank you so much for the 5-star rating, Doreen! We are always delighted to hear that our customers are happy with our product, especially when they are returning customers. We value your loyalty and we are glad that you have never been disappointed. Thank you for being such an amazing customer!

Posted 1 year ago

“Very nice quality , looking good hope do the good job”

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Posted 1 year ago

Thank you so much for the positive 5-star rating, Jadwiga! We are so happy to hear that you love the quality and look of Runrug and we hope that it does a great job for you.

Posted 1 year ago

“Love my rug”

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Posted 1 year ago

Thank you so much for your excellent 5-star rating of Runrug! We are so delighted that you love your new rug. Thank you for sharing with us :)

Posted 1 year ago

“Love my runner. This is the second time I have ordered from Runrug and it won't be the last. Excellent quality and quick delivery. A***”

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Posted 1 year ago

Thank you so much for your 5-star rating, Tracey! We are so pleased to hear that you are enjoying our excellent quality and quick delivery. Thank you for your continued support, we look forward to you ordering from us again!

Posted 1 year ago

“Rug is just as decried. Lovely quality and arrived earlier. Was packaged well and communication was great would definately recommend to others. Thank you”

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Posted 1 year ago

Thank you so much, Debbie! We really appreciate your 5-star rating of Runrug. We are thrilled to hear that you're happy with the item and to have provided you with a lovely quality product that was packaged well and delivered earlier than expected.

Posted 1 year ago

“Excellent quality rugs and v quick delivery 👌”

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Posted 1 year ago

Thank you, Erica, for your 5-star rating of Runrug! We are so glad that you are happy with the quality of the rugs and the speed of the delivery. We appreciate your support!

Posted 1 year ago

“The rug we received is nice and what we expected. The ordering process was clunky - we were told after ordering the rug would take two months to be delivered. It came in a couple of weeks, for some reason from the UK. A $50 delivery charged was somehow added, though with an email from me this was reversed.”

Helpful Report

Posted 1 year ago

Thank you for your 4-star rating of Runrug. We appreciate your feedback about the ordering process and are sorry for any inconvenience it caused. We are glad that you were satisfied with the rug. We appreciate you contacting us and are happy to be able to have reversed the extra charge.

Posted 1 year ago

“Very quick delivery. Bought anti slip mat and the same time which I have yet to lay. Lovely red colour. Will use company again.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words and 5-star rating of Runrug. Your happiness is our number one priority and we are glad that you were happy in our service. Thank you for your purchase and we hope to see you again!

Posted 1 year ago

“Nice colour. More choice in length would be beneficial”

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Posted 1 year ago

Thank you for your 5-star rating, Susan! We are so glad you think Runrug is worth 5 stars - we really appreciate your support. We really appreciate your feedback!

Posted 1 year ago

“Excellent service and communication”

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Posted 1 year ago

Thank you very much for your 5-star rating, Jenny! We are so glad to know that you have received excellent service and communication during your time with us. Your feedback is very much appreciated!

Posted 1 year ago

“Samples Arrived as arranged”

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Posted 1 year ago

Thank you for your 5-star rating of Runrug! We are beyond delighted that your samples arrived as arranged. We appreciate you taking the time to leave a positive review and look forward to hearing from you again soon.

Posted 1 year ago

“Runner arrived but not ion the delivery date.. it arrived couple of days later. Runner was well wrapped and great quality for the money.. Would definately use this cimpany agsin”

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Posted 1 year ago

Thank you for your 4-star rating, Jawaid! We are pleased to hear that the runner arrived and was well-wrapped and that you found the quality to be great for the money. We would be happy to serve you again in the future.

Posted 1 year ago

“Very happy with my runner. Makes a difference to my hall. Good quality and prompt delivery.”

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Posted 1 year ago

Thank you so much for the 5-star rating and the kind words about Runrug! We are so glad you are very happy with your runner and that it has made a difference to your hall. We strive to provide good quality and prompt delivery and it is wonderful to hear that we are delivering on that promise.

Posted 1 year ago

“Very beautiful”

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Posted 1 year ago

Thanks for your 5-star rating of Runrug! We appreciate your loyalty to our shop and look forward to seeing you again soon. Thanks again for your support!

Posted 1 year ago

“The carpet runners are exactly what we expected. The colors are vivid and beautiful and the texture is nice and tight. We have not installed the stair runner yet but will send a picture later next week.”

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Posted 1 year ago

Thank you so much, Michael, for your 5-star rating of Runrug! We're delighted to hear that the carpet runners are exactly what you expected - with the colors and tight texture. We can't wait to see the runner installed on the stairs - we'll be eagerly awaiting the picture you send next week!

Posted 1 year ago

“The sample rug is the exact color needed. However, the sample piece is extremely thin. There is hardly any pile or nap. I contacted customer service on 2 occasions with questions but didn’t receive a response.”

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Posted 1 year ago

“Arrived quickly and very happy with the runner. Does need a gripper on wooden floor which keeps it in place and avoids slipping. All good -thank you”

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Posted 1 year ago

Thank you so much, Sharon, for your 5-star rating of Runrug! We are so glad that your runner arrived quickly and that you are happy with it. We agree that a gripper can help keep it in place on a wooden floor and avoid slipping, but we are still pleased that all is good. Thank you again for your wonderful review!

Posted 1 year ago

Runrug is rated 4.8 based on 6,727 reviews