Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,708 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,708 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

260

Anonymous

Anonymous // 01/01/2019

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“Well made. Fast delivery”

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Posted 7 months ago

“The lovely runner I purchased arrived in the U.S. speedily. I couldn't be more pleased with Runrug's service.”

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Posted 7 months ago

“Great product and price.”

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Posted 7 months ago

“Very good service and pleased with rug”

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Posted 7 months ago

“Expensive for what you get”

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Posted 7 months ago

Hi Daniel, Thank you for leaving us a review. I can see that you have only purchased two of our 30cm samples. Once you choose the one you like and you come back to order the size you require, we do refund the cost of the sample, that you have chosen. You are welcome to contact us directly if you would like some support or you have any specific questions. We're happy to help! help@runrug.com Thank you.

Posted 7 months ago

“Great - our first order and can`t be better - Fast delivery and great item”

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Posted 7 months ago

“Fun designs nice quality and speedy delivery! Will buy again.”

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Posted 7 months ago

“Absolutely love this rug..”

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Posted 7 months ago

“Very pleased with our runner rug. Just what we wanted so the dog doesnt slip on the wooden floors. Looks lovely also.”

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Posted 7 months ago

“Well to say I’m disappointed is an understatement the picture shows a runner for the hall it was a door size only and that slip mat for £8 was the biggest mistake iv ever made so far from satisfied will not be using you again I fell iv been ripped off”

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Posted 7 months ago

Hi Mandy, Thank you for taking the time to leave us a review. If you take another look at the website, there are two boxes which you have to click on to choose the dimensions that you specifically need, for your space. Naturally, the larger rug you order.. the more the price will increase. The image on the listing is of course just for illustrative purposes, our rugs are not all 'one size'. Please contact us directly and we'll be more than happy to work with you to get you the size that you need for your space! help@runrug.com. Thank you.

Posted 7 months ago

“Great product, good price, very durable , perfect for our dogs Very quick delivery”

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Posted 7 months ago

“Good price for an excellent runner. Item arrived in a timely manner.”

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Posted 7 months ago

“Not what I expected rug was darker than shown and is manufactured carpet not woven,ends are constantly curling up causing a trip hazard. Will stick with another retailer we used previously.”

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Posted 7 months ago

Hi Jack, Thank you for taking the time to leave us a review. We are very sorry to hear that the rug was not what you expected! We do understand that the colours can look different when looking at a screen, compared to when the product is in your hands. Unfortunately it's very difficult to show/tell somebody the 'exact colour' as many people will see colour differently. We do explain in the product description that this specific product is a "needle-punch rug that can stand up to very heavy wear and tear. This style of cleverly woven construction is usually saved for offices, schools and airports as it requires very little upkeep and maintenance. However, it can be used in domestic locations as well as it is great for homes with pets". Due to how this rug is manufactured, it can take a bit of time to settle flat and acclimatise. More than anything, we only ever want our customers to be happy with their purchase! Therefore, if you would like to return it to us, please contact us directly and we'll be happy to support. help@runrug.com Thank you.

Posted 7 months ago

“Wonderful service, no complaints whatsoever. 👌 Would buy from them again. No hesitation. Would recommend.”

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Posted 7 months ago

“Very happy & good quality”

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Posted 7 months ago

“V.gòd quality and delivered on time”

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Posted 7 months ago

“it is OK but not as good as expected for price”

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Posted 7 months ago

Hello, Thank you for taking the time to leave us a review. We're very sorry it wasn't as you expected, the product you've purchased is infact one of our best sellers! However, we do understand that our customers will have different tastes. Please don't hesitate to contact us directly and we'll gladly arrange a return for refund or exchange. help@runrug.com Thank you.

Posted 7 months ago

“very pleased with the runner and the service”

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Posted 7 months ago

“Good that you do small sizes as a door mat to match the runner not all companies do.”

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Posted 7 months ago

“Great runner for our new hallway and a great price”

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Posted 7 months ago

Runrug is rated 4.8 based on 6,708 reviews