Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,700 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,700 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

259

Anonymous

Anonymous // 01/01/2019

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“Very good. Rug arrived very quickly and is of really good quality. It streches from our front door mat along the hallway to the kitchen door. Very pleased with everything.”

Helpful Report

Posted 3 months ago

Thank you for your amazing 5-star review, Anthony! We're thrilled to hear that your rug arrived quickly and met your expectations for quality. It's great to know that it fits perfectly from your front door mat through to the kitchen door. Your satisfaction is so important to us. If you need anything else, just let us know. Enjoy your lovely new rug!

Posted 3 months ago

“We just finished installing our stair runner, it looks fantastic. This project is not an easy one to do, my advice is to take your time, it will pay off at the end. Final trim being added tomorrow.”

Runrug 5 star review on 14th November 2024

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Posted 3 months ago

Thank you for your amazing 5-star review, Susan! We're thrilled to hear that your stair runner installation went well and looks fantastic. We completely agree that taking your time on projects like this definitely pays off. If you have any questions or need further assistance as you finish up, don’t hesitate to reach out. Enjoy the final touches!

Posted 3 months ago

“Absolutely love our new stair runner. Lovely quality and easy to lay. Couldn't reccomend enough. Thank you Rugrun 😊”

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Posted 3 months ago

Thank you so much for your wonderful 5-star review, Caroline! We're thrilled to hear that you're loving your new stair runner and found it easy to lay. Your recommendation means the world to us! If you ever need any assistance or have questions in the future, just give us a shout. Enjoy your beautiful new addition! 😊

Posted 3 months ago

“Excellent value for money and good quality. Delivery times very good too.”

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Posted 3 months ago

Thank you for your excellent 5-star review, Karen! We're so pleased to hear that you found our products to be a great value and of good quality. It's also fantastic to know that you were happy with the delivery times. Your support means a lot to us, and if you need any assistance or have questions in the future, just let us know. Enjoy your purchase!

Posted 3 months ago

“Only company I can find that can do any length of hall runner .”

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Posted 3 months ago

Thank you for your fantastic 5-star review, Pat! We're delighted to hear that you appreciate the flexibility we offer with our hall runners. It's great to know that finding the right length is important to you, and we're here to help with any custom needs you may have. If you have any questions or need assistance, feel free to reach out. Enjoy your runner!

Posted 3 months ago

“I love my new rugs”

Runrug 5 star review on 13th November 2024

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Posted 3 months ago

Thank you for your wonderful 5-star review, Alice! We're so glad to hear that you're loving your new rugs. Your satisfaction means the world to us! If you have any questions or need anything else, don't hesitate to reach out. Enjoy your beautiful new additions!

Posted 3 months ago

“Great quality hall runner. I love the terracotta colour. The service has been excellent and my runner arrived very quickly. I will certainly go back to Runrug when I need any other floor coverings.”

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Posted 3 months ago

Thank you for your amazing 5-star review, Frances! We’re thrilled to hear that you love the quality and the terracotta color of your hall runner. It’s wonderful to know that our service met your expectations and that your runner arrived quickly. We truly appreciate your support and look forward to helping you with any future floor covering needs. Enjoy your purchase!

Posted 3 months ago

“Great company to deal with. The Quality of the rug far exceeded my expectations. Great value for money with really fast dispatch and delivery time. Very impressed customer.”

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Posted 3 months ago

Thank you for your fantastic 5-star review, Lowe! We're thrilled to hear that our rug surpassed your expectations and that you found great value in it. It's wonderful to know that you were impressed with our fast dispatch and delivery times as well. Your feedback inspires us to keep delivering quality products and service. If you ever need assistance in the future, just let us know. Enjoy your new rug!

Posted 3 months ago

“Have sent it back wrong colour but arrived on time”

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Posted 3 months ago

Thank you for your 5-star review, Jenny! We're glad to hear that your order arrived on time. If you need any assistance with the return process or anything else, feel free to reach out. We appreciate your feedback and hope to serve you again in the future!

Posted 3 months ago

“I understood that I would be notified when the rug was dispatched. I received nothing and was also unable to track delivery. Consequently I was out when it arrived but my neighbours accepted it. The rug is exactly as described. It is very comfortable to walk on and most important, it is slip free and secure on my tiled kitchen floor. It looks good as well and the measurements were accurate. Very pleased with the purchase.”

Helpful Report

Posted 3 months ago

Thank you for your fantastic 5-star review, Carol! We're thrilled to hear that you’re pleased with your rug and that it’s comfortable and secure on your kitchen floor. We apologize for the communication issues regarding dispatch and tracking; your feedback is invaluable, and we'll work to improve this for our customers. If you have any questions or need further assistance, please don’t hesitate to get in touch. Enjoy your lovely new rug!

Posted 3 months ago

“Ordered one to judge quality. Stair rod arrived, packaged well. Looks very sturdy so will be ordering more to complete the job.”

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Posted 3 months ago

Thank you for your amazing 5-star review, Karen! We're thrilled to hear that the stair rod met your expectations and that you're pleased with its sturdiness. It's great to know you'll be ordering more to complete your project! If you have any questions or need further assistance, feel free to reach out. Happy decorating!

Posted 3 months ago

“Very happy with the quality of the runner. Fast free delivery. Would purchase again..”

Helpful Report

Posted 3 months ago

Thank you for your wonderful 5-star review! We’re so glad to hear that you’re happy with the quality of your runner and that the fast free delivery met your expectations. We truly appreciate your support and look forward to serving you again in the future! If you have any questions or need assistance, just let us know. Enjoy your new rug!

Posted 3 months ago

“It looks so cheap it’s definitely not persian rugs. Looks and feels like cheap Chinese product”

Helpful Report

Posted 3 months ago

Hi Matin, Thank you for sharing your thoughts, though I'm truly sorry to hear that you feel disappointed with the quality of the rug. We strive to provide a range of products that suit various tastes and budgets, and it's disheartening to learn that we fell short in your experience. We appreciate your feedback as it helps us evaluate our offerings and ensure customer satisfaction. If you have any further concerns or if there's something specific we can assist you with, please do reach out. Best regards, runrug.com

Posted 3 months ago

“VERY pleased with the quality of our purchase!! Going to buyanother runner for our first floor landing!!”

Runrug 5 star review on 12th November 2024

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Posted 3 months ago

Thank you for your fantastic 5-star review, Colin! We’re delighted to hear that you’re pleased with the quality of your purchase. It’s wonderful that you're already planning to get another runner for your landing! If you need any assistance or have questions while shopping, don’t hesitate to reach out. Happy decorating!

Posted 3 months ago

“Very good quality rug, good value”

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Posted 3 months ago

Thank you for your excellent 5-star review, John! We're thrilled to hear that you found the rug to be of very good quality and good value. Your satisfaction means a lot to us! If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new rug!

Posted 3 months ago

“Fast shipping, reasonable pricing and high quality. We'd use Runrug again in a heartbeat.”

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Posted 3 months ago

Thank you for the amazing 5-star review, Jonathan! We’re thrilled to hear that you enjoyed our fast shipping, reasonable pricing, and the high quality of our products. Your support means the world to us, and we can't wait to have you back again soon! If you need anything further, feel free to reach out. Happy shopping!

Posted 3 months ago

“Very happy with my new runner. Fast delivery.”

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Posted 3 months ago

Thank you for your fantastic 5-star review, P! We're thrilled to hear that you're happy with your new runner and that the delivery was quick. Your satisfaction means the world to us! If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new addition!

Posted 3 months ago

“Bought the grey aztec pattern runners, delighted with the quality.”

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Posted 3 months ago

Thank you so much for your glowing 5-star review, Elena! We're thrilled to hear that you're delighted with the quality of the grey aztec pattern runners. Your satisfaction means the world to us! If you need any help or have more to share, we’re always here to assist. Enjoy your new runners!

Posted 3 months ago

“It was exactly as desribed and arrived on time.”

Helpful Report

Posted 3 months ago

Thank you for your excellent 5-star review, Colin! We're thrilled to hear that your order arrived as described and on time. It's our goal to provide a seamless experience for our customers, and your feedback confirms we're on the right track. If you need anything else in the future, feel free to reach out. Enjoy your new rug!

Posted 3 months ago

“I have ordered from Runrug several times and I can thoroughly recommend the. Deliveries are quick, even when you order an exact length, and the quality is priced fairly.”

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Posted 3 months ago

Thank you for your fantastic 5-star review, Mary! We're thrilled to hear that you've enjoyed your orders with us. It's our pleasure to provide quick deliveries and quality products at fair prices. Your recommendation is greatly appreciated! If you need anything else in the future, don’t hesitate to reach out. Happy decorating!

Posted 3 months ago

Runrug is rated 4.8 based on 6,700 reviews