Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,714 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,714 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

260

Anonymous

Anonymous // 01/01/2019

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“I am very pleased with my runner, it looks very smart.”

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Posted 1 year ago

“Disappointing.”

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Posted 1 year ago

Hi Martin, Thank you for taking the time to leave us a review. We're very sorry that you are unhappy with your purchase. I can see that my colleague Iain is working closely with you over email, to rectify any such issues that you may have. Hopefully we can now resolve the situation to your satisfaction. Thank you.

Posted 1 year ago

“Happy to buy from you”

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Posted 1 year ago

“Service was fine. The rug itself was not what I expected, very hard to walk on in bare feet. I was hoping for something softer, a little more plush.”

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Posted 1 year ago

Hi Thomas, Thank you for taking the time to leave us a review. I can see that you've purchased one from the Aztec range, this product is described on our website to have a fairly coarse feel to it, it has a firm feel and offers little comfort. This product is not made to be luxurious, it is made to be very durable and practical. We do have lots of different ranges to choose from! We'd be happy for you to contact us directly and we'll be more than happy to arrange an exchange for you. You can speak to one of our customer care representatives by sending an email to: help@runrug.com. Thank you.

Posted 1 year ago

“Great selection and fair prices. Easy to do business with online.”

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Posted 1 year ago

“Paid £5 for next day delivery which should have been 15th Feb. It is now 21st and no delivery received. Any company using Evri is asking for trouble, useless system that never improved at at alm after it name change from Hermes.”

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Posted 1 year ago

Hi Nom, Thank you for your review. I am very sorry to hear of the delay with your delivery. I can see that we did dispatch it on time, however, for some reason there was a delay on the couriers side. Of course, this is out of our control but we do sincerely apologise on their behalf and we of course, will be happy to look into what is causing this delay. - We will also be issuing you with a refund for the £5.00 that was paid. I can however, now see from the tracking that the shipment was delivered this morning at 09:00am. This is great news. Please don't hesitate to contact us directly, if we can help with anything further. Thank you.

Posted 1 year ago

“Excellent service so happy with our runner would use runrug again”

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Posted 1 year ago

“Excellent quality and delivery”

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Posted 1 year ago

“Although I paid for nxt day delivery rug did not arrive till day 3 so wasn't too happy I thought quality wS good but dissapointed in colours the one in pic on your website looked bright the one I got is very dull not much colour that apart its ok”

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Posted 1 year ago

“I am very pleased with the rug, the quality and the fit as seen in picture and would not hesitate to use them again. Just one small point (the reason for 3 stars) I paid an extra £6 for next day delivery but the rug took 5 days to arrive. Hermes/Evri were blamed, but I have not been offered my £6 back. Not even for good customer relations. next time I order, I will leave it to standard delivery as it would have come in the same amount of time.”

Runrug 3 star review on 20th February 2024

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Posted 1 year ago

Hi Phil, Thank you for taking the time to leave us a review. We're very happy to hear that you are pleased with your purchase. We sincerely apologise for any inconvenience the delivery delay may have caused you. Upon investigating the matter, we noticed that there have been a small number of customers encountering similar delays recently. After thorough examination, we've identified that some shipments have not been properly scanned in at the depot. Our initial assessment suggests a technical issue with the courier's scanning system. Please rest assured that we are actively working on rectifying this matter with our courier partner. We believe this to be an isolated incident and not indicative of an ongoing problem. Nonetheless, we are taking every necessary step to ensure that such delays are minimised in the future. With regards to the £5.00 next day delivery fee, we of course will be reimbursing you for this! I am very sorry if we forgot to mention this. Your satisfaction is of utmost importance to us, and we appreciated your patience and understanding. If there is anything further we can assist you with or if you have any additional concerns, please don't hesitate to reach out to us. Thank you, once again.

Posted 1 year ago

“Beautiful product. Great customer service. The customer representative (Joe?) caught an error that I made and adjusted my order. Thanks!”

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Posted 1 year ago

“I ordered a runner for next day delivery. It arrived after 6 days. I emailed them twice. Spoke to their customer services over the phone couple of times and everytime they told me that they are going to refund my next day delivery charges but it never heppened. Very disappointing”

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Posted 1 year ago

Hi Jasim, Thank you for your review. I am very pleased to hear that your order has now been received! We hope you like it. With regards to your £5.00 refund, I can see that it was passed over to our finance team, on Friday afternoon. I am afraid due to us being closed over the weekend, this wasn't processed for you until Monday morning. Naturally, refunds on credit/debit cards are not instant. This should show back in your available balance, generally within 2-3 business days. Thank you.

Posted 1 year ago

“Good selection, easy ordering and quick delivery.”

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Posted 1 year ago

“I am very pleased with the product and fast delivery. I recommend this seller to everyone. Thank you very much :)”

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Posted 1 year ago

“Reason 4 star is colour very different to picture on website. Very pleased with quality. We will learn to live with as not too bad a match but much darker than we anticipated. Have tried to add picture using iPhone but unsuccessful.”

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Posted 1 year ago

“Satisfied customer . Would have been 5 stars but for courier leaving runners outside In rain.”

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Posted 1 year ago

“Excellent quality. Very true to description. Timely status updates. Quick delivery.”

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Posted 1 year ago

“The rug I purchased, seems to be quite good quality. And the customer service at the aftersales point was great. However the delivery service they use "EVRI" (previously known as Hermes) is a poor delivery system. It seems despite the name change they still loose parcels for days!. My order was paid for as a next day delivery, but the parcel was lost for almost 1 week. Which resulted in RunRug sending me a second rug, and then returning the first one which arrived a few days later. It seems a lot of messing around to save a pound or two on shipping charges. Which is a shame for the company, because other than the terrible delivery the company itself (RunRung) seem very fair. For this reason I can only give 3 stars as an overall experience. Had delivery been better it would be 5 stars. This could well be a one off incident and I would use RunRug again, so please do not be put off by my review. I simply have to score as I see it which does include the delivery system used.”

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Posted 1 year ago

Hi David, Thank you for taking the time to leave us a review. We sincerely apologise for any inconvenience this delay may have caused you. Upon investigating the matter, we noticed that there has been a small number of customers encountering similar delays recently. After thorough examination, we've identified that some shipments have not been properly scanned in at the depot. Our initial assessment suggests a technical issue with the courier's scanning system. Please rest assured that we are actively working on rectifying this matter with our courier partner. We believe this to be an isolated incident and not indicative of an ongoing problem. Nonetheless, we are taking every necessary step to ensure that such delays are minimised in the future. Your satisfaction is of utmost importance to us, and we appreciated your patience and understanding. If there is anything further we can assist you with or if you have any additional concerns, please don't hesitate to reach out to us. Thank you, once again.

Posted 1 year ago

“You made me pay another 45.00 to UPS after I already paid on the internet. That is BS!”

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Posted 1 year ago

Hi James, Thank you for leaving us a review. We are very sorry to hear you have received this charge. Unfortunately we've been experiencing a technical problem where our system has failed to supply the courier with some of our customers invoices. This is then leading to them needing to collect all duties/taxes from the customer, instead of us. If they had received the invoices originally, they'd have just charged our account, as they normally do. As explained in our email response to you, we are more than happy to issue you with a refund for this charge. I can see that this has already been passed over to our finance department and the payment should be back on your card within 2-3 business days. Thank you.

Posted 1 year ago

“Wrong coloured rug was sent so got in touch with the office and in 2 working days we received the right one,very professional and courteous service,also excellent quality rugs, will definitely use the company again.”

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Posted 1 year ago

Runrug is rated 4.8 based on 6,714 reviews