Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,713 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

260

Anonymous

Anonymous // 01/01/2019

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“Quick delivery, great quality and looks great.”

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Posted 10 months ago

“web site was userfriendly, filters and search helpful”

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Posted 10 months ago

“Very impressed. Packaged well and good quality runner. Decently priced.”

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Posted 10 months ago

“I have not received my rug as yet, please can you look into this”

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Posted 10 months ago

Hi Wendy, Thank you for taking the time to leave us a review. I have reached out to you, in response to your email. I am very sorry to hear you haven't received your order, yet. I have looked into this with the courier, however I fear that it may be lost. I do apologise for this and I have now arranged for a replacement to be dispatched from our warehouse urgently, today for you. I hope this is okay. Thank you.

Posted 10 months ago

“Absolutely fantastic carpet runners. I ordered 3 carpet runners to protect our new carpet install and I am very happy with these items. Great variety of patterns, widths and lengths.”

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Posted 10 months ago

“Love my rug. Looks better than the photos! Very quick delivery and I consider it a real bargain . Thank you 😊”

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Posted 10 months ago

“We ordered the rug to help our new dog as she was slipping on the hard flooring. It is a really good quality and doesn't slip. Brilliant rug and quality product”

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Posted 10 months ago

“Excellent website pictures, easy checkout, very fast delivery. Love my new runner!”

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Posted 10 months ago

“Very happy with our new kitchen runner. Easy ordering process and delivery faster than expected.”

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Posted 10 months ago

“Very pleased with quality and delivery.. just about to order another rug!”

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Posted 10 months ago

“Excellent choice - mums hall is 22ft long but no problem given Runrug offer various widths and lengths. Ordered with next day delivery, arrived by 1230. Found a cheeky discount code. Fantastic. Mum loves it ❤️”

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Posted 10 months ago

“All as expected The anti slip underlay was creased and difficult to lay straight All doable though”

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Posted 10 months ago

“stair runner was excellent, the underlay was cut in all different very untidy pieces.”

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Posted 10 months ago

“So pleased with the runner,will certainly be buying again from Runrug .”

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Posted 10 months ago

“Really pleased with the hall mat it's great”

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Posted 10 months ago

“Lovely hall runner. Slight problem with the length but sorted out very quickly. Excellent service overall. Rosalie”

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Posted 10 months ago

“It' s ok, but we wanted a heavier runner, this curls up at the edgers. Like the colour.”

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Posted 10 months ago

Hi Maya, Thank you for taking the time to leave us a review. The product you have purchased is listed as being only 2mm thick and is suitable for outdoor and indoor use. Therefore, I am afraid it isn't a plush, thick pile rug. It is also not uncommon for rugs to curl up at the corners, especially if they have been tightly rolled up for transportation. This can cause the fibres to become compressed, and as a result, the corners may appear to curl up when the rug is unrolled and laid out in your home. However, this is not a sign of any manufacturing defect or quality issue with the rug. It may take a bit of time for the rug to fully acclimatise and for the corners to lay flat. If you have any further concerns or you would like to speak to us. Please contact us directly. help@runrug.com Thank you.

Posted 10 months ago

“Cannot really say much as we have still not received our paid for product.”

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Posted 10 months ago

Hi Kirk, Thank you for taking the time to leave us a review. I am very sorry for the delay you experienced while waiting for your delivery. I can see that the customs clearance process just took a little bit longer than usual, on this occasion. However, it's now showing as delivered! I do hope that everything is okay. Please don't hesitate to contact us, if we can help with anything else. Thank you.

Posted 10 months ago

“A lovely rug, completes my landing. I don’t usually do pattern but it’s perfect.”

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Posted 10 months ago

“Love it .Just the right colour .Very pleased with it”

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Posted 10 months ago

Runrug is rated 4.8 based on 6,713 reviews