Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,697 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,697 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 4 star review on 16th February 2025

258

Anonymous

Anonymous // 01/01/2019

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“Very thin rug for the price nit pleased”

Helpful Report

Posted 1 month ago

Dear Avril, Thank you for sharing your thoughts with us, though we're sorry to hear that you're not pleased with the rug. We strive to provide the best quality for our customers, and it's upsetting to learn that the thickness of the rug did not meet your expectations. Your feedback is important to us as it helps us improve our offerings. If you haven't already, please don’t hesitate to reach out to us at help@runrug.com. We’re here to help! Kind regards, runrug.com

Posted 1 month ago

“Very happy with my hallway and kitchen carpet runners,fast delivery great service .”

Helpful Report

Posted 1 month ago

Thank you for the fantastic 5-star review, Ann! We're delighted to hear that you're happy with your hallway and kitchen carpet runners, and we truly appreciate your kind words about our fast delivery and service. Your satisfaction is our priority, and we're always here to help if you need anything in the future. Enjoy your beautiful new runners!

Posted 1 month ago

“Excellent hall runner very good quality delivery very quick as it was ordered just before Christmas Would recommend having a look at Runrug”

Helpful Report

Posted 1 month ago

Thank you for the amazing 5-star review! We're thrilled to hear that you love your hall runner and that you experienced quick delivery, especially during the busy Christmas season. Your recommendation means a lot to us! If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new runner!

Posted 1 month ago

“LOVE this new runner! What a quality piece.....fits great, and I was shocked at the selection of your 2' runners (this seems to be an 'off' size at a lot of other places). When I compared the prices here with other on-line rugs, I was hesitant at first, but once I received the runner and placed it, I realized you absolutely get what you pay for. On top of all this, I will admit after placing the order I saw that it would be shipped from the UK and my heart sank, envisioning a looong wait. Was super impressed when the runner came in 5 days (and this included over a weekend). Would Absolutely recommend RunRug to anyone looking for a rug/runner.”

Helpful Report

Posted 1 month ago

Thank you so much for the fantastic 5-star review, Sherry! We're thrilled that you love your new runner and found our selection to be impressive. It’s always great to hear when customers feel they got great value for their purchase. We’re also delighted that your runner arrived quickly, speedy service is something we strive for! Your recommendation means the world to us. If you ever need assistance or have any questions, don’t hesitate to reach out. Enjoy your beautiful new runner!

Posted 1 month ago

“Very pleased with rug and purchase,all easy and efficient”

Helpful Report

Posted 1 month ago

Thank you for the wonderful review, Gillian! We're so pleased to hear that you're happy with your rug and that your purchasing experience was smooth and efficient. Your feedback is invaluable to us as we continually strive to provide top-notch service. If there's anything else we can assist you with or if you have any suggestions, please feel free to let us know. Enjoy your lovely new rug!

Posted 1 month ago

“Happy with Rug purchase Fits well in the house. Quality is good and anti skid helps.”

Runrug 5 star review on 2nd January 2025

Helpful Report

Posted 1 month ago

Thank you for the wonderful 5-star review, Len! We're so glad to hear that you're happy with your rug purchase and that it fits well in your home. It's fantastic that you appreciate the quality and the anti-slip feature—our goal is to provide products that meet your needs and enhance your space. If you ever have any questions or need assistance, feel free to reach out. Enjoy your beautiful new runner!

Posted 1 month ago

“Fast shipping and great product”

Helpful Report

Posted 1 month ago

Thank you for the awesome 5-star review, Thomas! We're so glad to hear that you were pleased with our fast shipping and quality product. Your support means a lot to us! If you ever have any questions or need assistance in the future, feel free to reach out. Enjoy your new purchase!

Posted 1 month ago

“I really like this runner (so does our cat) the great thing is, it doesn't slip.”

Helpful Report

Posted 1 month ago

Thank you for the wonderful 5-star review, Gail! We're so glad to hear that both you and your cat are loving the runner! It's great to know that the non-slip feature is working perfectly for you. Your satisfaction is what we aim for, and we appreciate your support! If you need anything else or have any questions in the future, just let us know. Enjoy your lovely new runner!

Posted 1 month ago

“Fast shipping but the rug came with a large stain.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Vanessa! We’re glad to hear that you appreciated the fast shipping. However, we sincerely apologize for the stain you found on your rug. This is not the standard we aim for, and we appreciate you bringing it to our attention. If you haven't already, please contact our Customer Care Team at help@runrug.com, and our friendly team will be sure to assist you! We hope to resolve this for you soon!

Posted 1 month ago

“Having previously used for a purchase that was very impressive opted to replace original carpet. The process (again) was straightforward, price excellent and ordering and delivery flawless. I am again impressed with the quality of both product and process!”

Helpful Report

Posted 1 month ago

Thank you for the wonderful 5-star review, Bruce! We're so pleased to hear that you found the process straightforward and that the quality of your new carpet impressed you once again. Your satisfaction is our top priority, and we're here if you need anything in the future. Enjoy your beautiful new carpet!

Posted 1 month ago

“Exceeded my expectations. Soft and easy to maintain”

Helpful Report

Posted 2 months ago

Thank you for the great 4-star review, Syven! We're thrilled to hear that our rug exceeded your expectations and that you find it soft and easy to maintain. Your feedback is invaluable, and we’re here to assist you whenever you need. Enjoy your new rug!

Posted 1 month ago

“Perfect colour. Customer service amazing! Well worth the money. Would recommend, and use again”

Runrug 5 star review on 22nd December 2024

Helpful Report

Posted 2 months ago

Thank you so much for the amazing 5-star review! We're thrilled to hear that you love the color and that our customer service made a positive impression. Your recommendation means the world to us, and we can't wait to serve you again in the future. Enjoy your purchase!

Posted 1 month ago

“Very easy website to navigate. Very nice rug to perfect specifications. Love it!”

Helpful Report

Posted 2 months ago

Thank you for the fantastic 5-star review, Douglas! We're delighted to hear that you found our website easy to navigate and that you love your new rug. Your satisfaction is our priority, and we truly appreciate your feedback. Enjoy your beautiful rug!

Posted 1 month ago

“Good quality rug and very fast delivery.”

Helpful Report

Posted 2 months ago

Thank you for the fantastic 5-star review, Tom! We're delighted to hear that you're pleased with the quality of your rug and the speedy delivery. Your satisfaction is our priority, and we truly appreciate your support. If you need anything else, just let us know! Enjoy your new rug!

Posted 1 month ago

“Ordered (8007454114) runner that was lost as ready for shipment but it was not and didn't ship for for than a week. Now, more than two weeks later it has not arrived and the DHL website has no expected delivery date.”

Helpful Report

Posted 2 months ago

Hi Burr, Thank you for sharing your experience with us, though we sincerely apologize for the frustration caused by the delay in your shipment. We understand how important it is to receive your order in a timely manner, and it’s disappointing to hear that your order was delayed. We can see that our Customer Care Team have been in contact with you and have worked with our courier to resolve the delay in receiving your order. We take issues like this seriously and are constantly working to improve our shipping processes. If you need further assistance, please reach back out to us at help@runrug.com. We appreciate your patience and understanding. Kind regards, runrug.com

Posted 1 month ago

“Awesome design and quality”

Helpful Report

Posted 2 months ago

Thank you for the fantastic 5-star review, Bernardo! We're so glad to hear that you love the design and quality of your rug. Your support means a lot to us! If you have any questions or need assistance in the future, don't hesitate to reach out. Enjoy your beautiful rug!

Posted 1 month ago

“Easy to order. Good communication. Product of good quality and as described. Thanks.”

Helpful Report

Posted 2 months ago

Thank you for the awesome 5-star review! We're delighted to hear that you found the ordering process easy and appreciated our communication. It’s great to know that you’re satisfied with the product quality as well. If you need anything else, feel free to reach out. Enjoy your rug!

Posted 2 months ago

“Highly delighted with our hall runner. Excellent service.”

Helpful Report

Posted 2 months ago

Thank you so much for the amazing 5-star review, Doreen! We're thrilled to hear that you're highly delighted with your hall runner and that you had an excellent experience with our service. Your feedback means a lot to us! If you need anything else or have any questions, please feel free to reach out. Enjoy your new rug!

Posted 2 months ago

“Runner lovely & customer service very good.”

Helpful Report

Posted 2 months ago

Thank you for the wonderful 5-star review, Norita! We're thrilled to hear that you love your runner and found our customer service to be very good. Your satisfaction is our top priority! If you need any further assistance or have questions, don't hesitate to reach out. Enjoy your new rug!

Posted 2 months ago

“Smart rug, nice to walk on and good value for money.”

Helpful Report

Posted 2 months ago

Thank you for the fantastic 5-star review, Louise! We're so glad to hear that you find your rug smart, comfortable to walk on, and a great value for money. Your feedback is incredibly important to us! If you have any questions or need assistance in the future, just let us know. Enjoy your lovely rug!

Posted 2 months ago

Runrug is rated 4.8 based on 6,697 reviews