Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,730 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,730 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 27th February 2025

261

Anonymous

Anonymous // 01/01/2019

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“Nice rug at a good price. Just what I needed. Great service.”

Helpful Report

Posted 1 year ago

Hi Jean, Thank you for taking the time to leave us a review. We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Nice, too soon to tell though. Aztec darker than pictured, almost black, not green enough! Aztec also curls up at both ends. Tripping hazard! Cheops very nice.”

Helpful Report

Posted 1 year ago

Hi Dean, Thank you for your review. It is not uncommon for these rugs to curl up at the corners, especially if they have been tightly rolled up for transportation. Due to the way they are manufactured, they are very tough and hardwearing. This means they can take a little bit of time to settle down. To help, I recommend placing some heavy objects, such as books or furniture, on the corners to help flatten them out. It may take a bit of time for the rug to fully relax and the corners to lay flat. If I can help with anything else, please don't hesitate to reach out to me directly. help@runrug.com. Thanks.

Posted 1 year ago

“Really pleased with the delivery. It was quick, I was able to change the delivery date to a convenient day.”

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Posted 1 year ago

Hi Jane, Thanks for the review! Your positive comments are appreciated and we're happy to see you're pleased with everything. Thanks again! Runrug

Posted 1 year ago

“Brilliant product and delivery! Will be using again!”

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Posted 1 year ago

Hi Sandra, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“We have a long narrow hall and it was not easy to find a 60 cm x 260 size rug. Also purchased anti slip under runner. Both arrived together within 48 hours. It all fits very well and has a nice design, thank you.”

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Posted 1 year ago

Hi there, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Lovely Rug, arrived slightly late but with a lovely gesture from the Co. I decided to wait and to my surprise it arrived within 2 days,thank you”

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Posted 1 year ago

Hi Meena, Thank you for your positive review. We hope to see you again soon! Thanks again. Runrug

Posted 1 year ago

“The rug is wonderful!”

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Posted 1 year ago

Hi Laura, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Rug looks nice and came earlier than expected. Had too reach out to customer service because of an address issue and they were also helpful.”

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Posted 1 year ago

“Outstanding quality of rug, and service received!! I am extremely excited about this gorgeous carpet down once our new renovations are completed! Thank you so much!!🥰 Take care. Kindest regards. Julie Keith”

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Posted 1 year ago

Hi Julie, Thank you for taking the time to leave us a review! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“well pleased”

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Posted 1 year ago

Hi Colin, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Quality of rugs are very good and hardwearing. Delivery very quick. Only issue is the price as shot up since last order...if I were to order same runner I ordered 11 months ago it would now be nearly double the price and that includes 20% off. For this reason 3stars for me”

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Posted 1 year ago

“Great products. I ordered a 21 ft. runner that came in 3 daysn It was wrapped in plastic and in great condition. I just ordered a new set of stair rods and they came in a timely manner and in great condition. They are much sturdier than the ones that I currently have. I suggest to anyone needing a carpet runner or stair rods, skip other stores and go straight to runrug.com. I have purchased several runners and this is by far the best.”

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Posted 1 year ago

Hi Dorthy, Thank you for taking the time to review us and our products! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“Nice rug just what we needed. Previous rug lasted 5 years.”

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Posted 1 year ago

Hi Leon, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Excellent Company to order from Price is very good and so is delivery l had an issue with my carpet runner and Run Rug promptly and professionally dealt with the problem. I wouldn't hesitate from ordering from them again Excellent service and would highly recommend”

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Posted 1 year ago

Hi Julia, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“A very dependable company with very fast free delivery...the quality of our pin dot hall runner was excellent...thick and cushy!”

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Posted 1 year ago

Hi William, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Rugs are great but delivery was a fiasco”

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Posted 1 year ago

Hi Thomas, Thank you for your review, we're happy to see you're pleased with your order. We're very sorry that you have experienced a problem with the delivery service. Please do contact us directly if there is anything that we should be aware of and we will do our best to support you. We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“Fabulous service and very friendly staff. I felt at ease speaking to the staff over phone, selt with my enquire then and there. il definitely shop here in future too and recommend them to everyone.”

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Posted 1 year ago

Hi Jannat, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Good fast delivery, very nice quality rug. Better than expected.”

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Posted 1 year ago

Hi Jennifer, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“I purchase the nonslip under rug runner. Perfect the rug doesn't move at all on my wood flooring.”

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Posted 1 year ago

Hi Julie, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“very pleased with Runner, despite me making several errors when ordering the customer service department sorted the problem out with professional and first-class attention. I am VERY pleased with it. Would recommend to all.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

Runrug is rated 4.8 based on 6,730 reviews