Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,739 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,739 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 27th February 2025

261

Anonymous

Anonymous // 01/01/2019

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“Runrug has the best rug designs. I consistently come back to them for my stair runner needs.”

Helpful Report

Posted 1 year ago

Hi Debra, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Grat service good quality rugs great delivery service”

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Posted 1 year ago

Hi Yvonne, Thank you for your positive review and we're happy to see you're pleased with your order and our service. We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“Really love my rug would not hesitate in buying from runrug again,needed to ring them and they couldn't have been more helpful. Thank you”

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Posted 1 year ago

Hi Maureen, Thank you for taking the time to review us! We're delighted to see you've had a positive experience with our Customer Support Team - we work very hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Excellent service used before & will certainly use again, thank you”

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Posted 1 year ago

Hi Robert, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Very pretty quality seems nice”

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Posted 1 year ago

Hi Ericka, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Great product which arrived earlier than estimated. Great communication during process”

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Posted 1 year ago

Hi Hamidullah, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Your new Morocco Marrakech stair runner looks fantastic! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Really happy with my carpet runner and door mat. Very quick delivery”

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Posted 1 year ago

Hi Colin, Thank you for your positive review and we're happy to see you're happy with your order. We are delighted to hear that you received your order quickly and efficiently. We hope to see you again soon! Thanks again. Runrug

Posted 1 year ago

“You sent me the wrong size and colour , I’ve ordered from elsewhere and I’ve asked for return instructions and a refund”

Helpful Report

Posted 1 year ago

Hi Joseph, Thank you for taking the time to leave a review. We're sorry to hear that you're unhappy with your recent purchase. I know that you have reached out to us via email and we are arranging for the runner to be returned for a full refund. We always strive to deliver the best customer service and will try to rectify this issue for you as best we can. Thanks again Runrug

Posted 1 year ago

“We are very happy with our rug. Our elderly dog can now walk on the slippery oak floor.”

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Posted 1 year ago

Hi Patricia, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Your Inca Red hallway runner looks fantastic and even better news is that it has helped keep your elderly dog safe. We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Fabulous service and the rug is great quality with speedy delivery”

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Posted 1 year ago

Hi Anna, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. At Runrug, we understand that our success depends on your satisfaction, and we always strive to exceed your expectations. Thanks again! Runrug

Posted 1 year ago

“Speedy delivery and the runner that I ordered is excellent quality.”

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Posted 1 year ago

Hi Maria, Thank you for your positive review and we're happy to see you're happy with your order. We are delighted to hear that you received your order quickly and efficiently. We hope to see you again soon! Thanks again. Runrug

Posted 1 year ago

“Great quality and super fast delivery. We are delighted with our Runrug experience, thank you.”

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Posted 1 year ago

Hi Scott, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“I like these, being able to have the exact size was perfect”

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Posted 1 year ago

Hi Lyn, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! At Runrug, we understand that our success depends on your satisfaction, and we always strive to exceed your expectations. We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Very good carpet runner and fantastic customer service”

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Posted 1 year ago

Hi Susan, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Wow, your Turkesh Red runner looks fantastic. We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Great value, speedy delivery. Wish I'd known about you before as it was difficult in the past to find a suitable size rug”

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Posted 1 year ago

“Delighted with both rugs. Would certainly order from company again.”

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Posted 1 year ago

Hi Bernadette, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“This is a really nice rug. It doesn't curl up at all. I was not aware that the edges were not "bound". At first, I was disappointed, but it doesn't look like it will "fray". It is perfect for my kitchen”

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Posted 1 year ago

Hi Jo, Thank you for your positive review and we're happy to see you're happy with your order. The Conga range does not require binding and won't fray! We hope to see you again soon! Thanks again. Runrug

Posted 1 year ago

“Our rug was delivered very quickly it is beautiful, looks wonderful in our hallway, made very well Thank you for such top notch service.”

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Posted 1 year ago

Hi Armando, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. Thanks again! Runrug

Posted 1 year ago

“5/6 weeks delivery, from Belgium, with no communication (no UK manufacturer?). Rug ok but not equally square on both ends.”

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Posted 1 year ago

Hi Raymond, Thank you for taking the time to leave a review. We're sorry to hear that you're not 100% happy with your Cheops Blue Runner. If you would like to get in touch via helpuk@runrug.com we would love to be able to rectify the issues you have with the ends. Regarding delivery time, when your order was placed the Cheops Blue was out of stock and had an expected delivery date of the 5th of May. We work closely with our suppliers to try and get our stock replenished as fast as we can. We look forward to hearing from you. Thanks again. Runrug

Posted 1 year ago

“My experience with runrug from the moment i clicked on my order to unfortunately, the time of return , has been exceptional! One of the best customer service from an online company i have dealt with. I only wish i was able to find the right runner for my home. No fault of theirs, i had a very specific need.”

Helpful Report

Posted 1 year ago

Hi Barbara, Thanks for the review! Your positive comments are appreciated and we're happy also sorry that you couldn't find the right runner for your home. Thanks again! Runrug

Posted 1 year ago

Runrug is rated 4.8 based on 6,739 reviews