Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,746 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,746 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

262

Anonymous

Anonymous // 01/01/2019

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“Brilliantly quality ' and price. .”

Helpful Report

Posted 1 year ago

Hi Albert, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug

Posted 1 year ago

“The rug arrived slightly delayed, but it looks great and fits our needs!”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Bit unsure to begin as I hadn't heard of the company. Great reviews. So I placed an order from that time to receiving my Rug the Service and quality were amazing. Keep up the good work guys. Really impressed”

Helpful Report

Posted 1 year ago

Hi Andrew, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Large selection of rugs and carpets and runners, spoilt for choice. Prices reasonable. Our two runners arrived via DHL quicker than expected, and in perfect condition. Look good on the floor also. Would definitely use Runrug again.”

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Posted 1 year ago

“Joe B who I dealt with was very professional, friendly and happy to help so full marks go to his service and Runrug for their prompt delivery. My hallway runner looks very nice.”

Helpful Report

Posted 1 year ago

Hi Annie, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Runner just as described and delivery was very quick, I would order from this firm again.”

Helpful Report

Posted 1 year ago

Hello, Thanks for the review! Your positive comments are appreciated and we're happy to see the delivery was prompt and you're pleased with your order. Thanks again! Runrug

Posted 1 year ago

“Excellent customer service & product”

Helpful Report

Posted 1 year ago

Hi There, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Looks exactly like I expected- live the tunner”

Helpful Report

Posted 1 year ago

Hi There, Thank you for your positive review and we're happy to see you're pleased with your order. We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“Best quality”

Helpful Report

Posted 1 year ago

Hi There, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Support staff very helpful. Web site easy to use but colours are not true to fit the delivered articles.”

Helpful Report

Posted 1 year ago

Hi Sue, Thank you for taking the time to review our service! As I am sure you know, when purchasing items online, it's important to consider that the colour you see on your screen may not be the same as the actual colour of the item. This can be because of the screen quality or the colour settings on your device. This will affect how colours are displayed. However, we're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Superb carpet for a reasonable price, and quick delivery of the carpet”

Helpful Report

Posted 1 year ago

Hi Isaac, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Thank you for also sending us in this image! It looks wonderful. We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“Bought the runner for a hallway I'm creating in my front room. Love it. Great quality & lovely colours. Perfect for my new colour scheme.”

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Posted 1 year ago

Hi Kate, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“easy to order. arrived in good time. happy with the product although it is darker than it looked online.”

Helpful Report

Posted 1 year ago

Hi Linda, Thanks for the review! As I am sure you know, when purchasing items online, it's important to consider that the colour you see on your screen may not be the same as the actual colour of the item. This can be because of the screen quality or the colour settings on your device. This will affect how colours are displayed. However, your positive comments are appreciated and we're pleased to see you're happy with your order. Thank you. Runrug

Posted 1 year ago

“Speedy delivery and product exactly as described”

Helpful Report

Posted 1 year ago

Hi Anne, Thank you for your positive review and we're very happy to see you're pleased with your order. We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“Good value, nice quality, fast delivery.”

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Posted 1 year ago

Hi Brian, Thank you for your positive review and we're happy to see you're pleased with your order. We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“Great hallway runners. Lovely quality & delivered on time. What's not to like. Get your orders in. You will not be disappointed.”

Helpful Report

Posted 1 year ago

Hi Robin, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug.

Posted 1 year ago

“Great company”

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Posted 1 year ago

Hi David, Thank you for taking the time to review our company. We're delighted to see you've had a great experience shopping with us! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“We love Runrug stair runners, we have had two from Runrug and we are never disappointed! Great delivery time, great quality runner and cracking customer service!”

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Posted 1 year ago

Hi Collette, Thank you for taking the time to leave a review. We're delighted to see you're happy with your order. It looks absolutely fantastic on your staircase! Thank you for choosing Runrug and we hope to see you again soon! Runrug

Posted 1 year ago

“I can't rate you yet, rug has not arrived!!!!!!!”

Helpful Report

Posted 1 year ago

Hi Penny, Thank you for your review. We're sorry to hear that you've experienced a delay with the delivery of your order from us. We ship our parcels in good faith and it's disappointing when the service lets us down. Your order is now due to be delivered tomorrow. We truly hope that the wait has been worth it and that you love your new runner! We hope you'll consider updating your review once your item is with you. Thanks again, Runrug

Posted 1 year ago

“Ordered an 18ft runner and received a 5ft runner.I guess when your out of stock on an item you send whatever you have.I was charged $250 and received a $70 item.I then had to go online and sort out how to print return label to attach and then bring to Post Office. I hope your smart enough to return my $250 and not the $70 and As soon as possible. I'm 81 yrs old and very sorry I ever got involved with you.”

Helpful Report

Posted 1 year ago

Hi Nino, Thank you for your review. We're sorry you've had an issue whilst shopping with us on this occasion. We want to let you know that the measurement included on the packaging is in meters as we are a UK-based company. 18ft translates to 5.4m or 540cm. I can see that my colleague is helping you with an exchange to 2 smaller runners as requested. As soon as the original runner is on its way back to us, we'll get the exchange shipped for you. Thanks again, Runrug

Posted 1 year ago

Runrug is rated 4.8 based on 6,746 reviews