Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,719 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,719 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

260

Anonymous

Anonymous // 01/01/2019

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“I bought a fantastic runner for my kitchen. I use it as a mat for the back doors. Only been down a couple of days but looks good so far. I’d been looking for something to put by back door since the new puppy arrived! Wish I’d found this months ago!”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of Runrug! We truly appreciate your support and are delighted to hear that you are enjoying your purchase. We are thrilled to know that the runner you bought for your kitchen is serving its purpose as a mat for the back doors. It's great to hear that it's looking good so far, even after just a few days. We understand the challenge of finding the perfect solution for your back door, especially with a new puppy around! We're glad that our product has filled that gap for you. Thank you once again, and we hope to serve you again in the future!

Posted 1 year ago

“Searched internet for kitchen runner. Very pleased with my order, great quality and fast delivery”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Runrug! We truly appreciate your feedback and are thrilled to hear that you are very pleased with your order. Our team works diligently to provide only the highest quality products and ensure fast delivery, so it's wonderful to know that we have met your expectations. We're grateful to have you as a satisfied customer and hope to serve you again in the future.

Posted 1 year ago

“Quick , easy to deal with,good value, no problems.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Runrug! We greatly appreciate your feedback and are thrilled to hear that you found our services quick, easy to deal with, and of good value. Your satisfaction is our priority, and we are delighted that your experience with us has been problem-free. We genuinely value your loyalty as a customer and are grateful for your ongoing support. If there is anything else we can do to enhance your Runrug experience, please do not hesitate to reach out to us. Once again, thank you for your kind words and for choosing Runrug. We look forward to serving you again soon.

Posted 1 year ago

“Very good service delivered on time. The black runner I ordered is very good quality and looks great.”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Runrug! We greatly appreciate your kind words and feedback. We are thrilled to hear about your positive experience with our service and that you are satisfied with the black runner you ordered. It's always a pleasure to provide our customers with good quality products that they love. Thank you once again for choosing Runrug, and we look forward to serving you again in the future!

Posted 1 year ago

“Very easy to order. Love the ability to view carpet in own home before purchasing. Quick delivery and good price happy all round”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Runrug! We truly appreciate your kind words and are thrilled to hear that you found our ordering process to be very easy. We agree, being able to view the carpet in your own home before purchasing is a game-changer! We're also delighted to know that our quick delivery and good price made you happy all around. We strive to provide a seamless shopping experience that exceeds our customers' expectations, and it's wonderful to see that we achieved that for you. Once again, thank you for choosing Runrug. We appreciate your support and look forward to serving you again in the future!

Posted 1 year ago

“So far i have only recieved one of the rugs that i ordered and paid for. I am still waiting for the other and the the underlay. So not too oleased with runrug at the moment...”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you for leaving us a review. I can see that we are currently looking into the delivery for you and we have an investigation open with the courier. I can assure you, we will do everything we can to find out where the remaining peices of the order are. If it comes to it, we will also be more than happy to replace them for you. Our customers are our number one priority and we can only apologise for the delay and frustration that the courier has caused. If we could please ask for your continued patience while we await an update from the courier, it would be very much appreciated. We will reach out to you to provide an update, as soon as we can. Thank you, Runrug.com

Posted 1 year ago

“Love my new rug, looks good and should last”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Runrug! We are thrilled to hear that you love your new rug and that it looks good in your space. Your satisfaction is our top priority, and it is great to know that our product has met your expectations. At Runrug, we take pride in delivering high-quality rugs that are not only aesthetically pleasing but also durable. We are confident that your new rug will continue to bring style and functionality to your home for a long time to come. Once again, thank you for choosing Runrug. Should you have any further questions or require any assistance, please do not hesitate to reach out. We look forward to serving you again in the future!

Posted 1 year ago

“My product has not arrived and was shipped a week ago.”

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Posted 1 year ago

Hi Karen, Thank you for your review. I am sorry to hear of the delay with your delivery. I can see that we did dispatch it on time, however, for some reason there has been a delay on the couriers side. Of course, this is out of our control, but we do sincerely apologise on their behalf. I can see from the tracking that the shipment has not recieved a scan since 'Jan 03'. I will therefore, need to launch an investigation into the whereabouts of the order. I am very sorry for this delay and I do understand that this is frustrating. We will continue to monitor this for you to ensure that it reaches you, as soon as possible. Please don't worry, if we do need to replace anything for you, we will gladly do so. Thank you, Runrug.com.

Posted 1 year ago

“Very good value for this product .”

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Posted 1 year ago

Thank you so much for your glowing 5-star rating of Runrug! We genuinely appreciate your support and are thrilled to hear that you had such a positive experience with us. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help!

Posted 1 year ago

“Very slippery and dangerous on wooden flooring so returned promptly.”

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Posted 1 year ago

Hi Paul, Thank you for your review. This product is supplied with a hessian backing on it, which naturally can have the effect of causing it to move on wooden flooring so I fully appreciate your concerns! To combat this we do have a range of anti slip backed runners, or a specific product known as anti slip underlay which can be purchased to go underneath the hessian runners -https://www.runrug.com/accessories-c9/anti-slip-runner-rug-underlay-p36/s2200. This product is a fantastic option to help you get the right look for your home and help to keep the runners in place. If we can help in future please do not hesitate to get in touch and we will happily look to support with matching the right runner for your needs. Kind regards Iain

Posted 1 year ago

“5star as always Looks great and quality is perfect I always buy from RunRug and the staff are always so friendly and helpful”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of RunRug! We sincerely appreciate your kind words and constant support. We are thrilled to hear that you love the way your purchase looks and that the quality is perfect. Providing our customers with the best products and service is always our top priority, and we are glad to know that we have met your expectations once again. Your loyalty as a customer means the world to us, and we are grateful to have you as part of our Runrug family. Thank you again for your continued support!

Posted 1 year ago

“Rug was delivered on time.very pleased with rug. It looked exactly like the picture on internet. I have ordered from Runrug before. Would recommend them anytime.”

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Posted 1 year ago

Thank you so much for your glowing 5-star review of Runrug! We greatly appreciate your support and are thrilled to hear that you were pleased with your recent purchase. We're delighted that the rug arrived on time and met your expectations, looking just like the picture on our website. It means a lot to us that you have been a repeat customer and would recommend us to others. We are committed to providing top-notch products and service, and your positive feedback reassures us that we're on the right track. Thank you once again for choosing Runrug, and we look forward to serving you again in the future!

Posted 1 year ago

“Perfect size, perfect colour just as I asked for”

Runrug 5 star review on 8th January 2024

Helpful Report

Posted 1 year ago

Thank you so much for awarding Runrug with a phenomenal 5-star rating! We truly appreciate your kind words and are delighted to hear that you found the perfect size and colour, just as you requested. Your satisfaction is our top priority, and knowing that we met your expectations brings us immense joy. We appreciate your support and look forward to serving you again in the future.

Posted 1 year ago

“Replied to my enquiry immediately and was very helpful. I ordered the rug which is great for what I wanted and it’s delivered next day. Great service.”

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Posted 1 year ago

Thank you so much for your glowing 5-star review of Runrug! We truly appreciate your kind words and are thrilled to hear that you are satisfied with our service. We put a great emphasis on ensuring that our customers receive prompt and helpful responses, so we're glad to know that we were able to assist you quickly. It's fantastic to hear that you found the perfect rug that met all your requirements. We're honored to have played a part in helping you find what you were looking for. We also take great pride in our efficient delivery service, and we're glad that your rug arrived the very next day. Once again, thank you for your positive feedback. We're grateful for your support and look forward to serving you again in the future.

Posted 1 year ago

“The product was perfect and delivered on time. Furthermore In situation it looks exactly as it did when using the facility provided on the website to display how it would look in your surroundings. So pleased”

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Posted 1 year ago

“The rugs are great and the delivery was earlier than expected. Very happy with the service and rugs”

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Posted 1 year ago

“Intuative website, which helped my decision making, quick delivery. The rug was received in good order. Thank you”

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Posted 1 year ago

“Excellent price and quality of this hallway runner. I liked the choice of width and length. My order was delivered within 3 days. I was kept updated by email. Brilliant service from runrug and Evri.”

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Posted 1 year ago

“Item ordered was to be very delayed shipping, received an email explaining that and suggesting an alternative. Perfect choice. Product was as described, excellent quality, perfect for my stair project. Highly recommend purchasing from this company.”

Runrug 5 star review on 31st December 2023

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Posted 1 year ago

“Arrived completely out of wrapping but in good shape. A good choice for my hallway.”

Helpful Report

Posted 1 year ago

Runrug is rated 4.8 based on 6,719 reviews