Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,730 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,730 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 27th February 2025

261

Anonymous

Anonymous // 01/01/2019

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“Runrug answered packed and delivered on time. The quality is also very good”

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Posted 1 year ago

“Very pleased with hall runner. Good quality and colour is as depicted on website. Thanks.”

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Posted 1 year ago

“I ordered 2 samples from runrug for a stair runner they came really quick and I will definitely be ordering it soon once I’ve decorated my hall it’s so nice thank you”

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Posted 1 year ago

“Ordering straightforward; early delivery with no problems, runner is to size and pattern very good; could have a tiny bit thicker but you get what you pay for. All in all a good experience and happy with the outcome. Would use this company again.”

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Posted 1 year ago

“Beautiful Ships FAST Love it!!”

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Posted 1 year ago

“A good website. Easy to view products and order. Good communications, quicker than expected delivery. Fitted the staircase runner today and am very happy with the product. It looks good and I hope that it proves hard-wearing.”

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Posted 1 year ago

“Excellent delivery and perfect quality arrived before due date well pleased”

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Posted 1 year ago

“I love my rug”

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Posted 1 year ago

“They look very good I have not put them down yet having carpets cleaned first - delivery very fast and efficient”

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Posted 1 year ago

“very satisfied with purchase”

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Posted 1 year ago

“Good web site plenty of choice at a good price”

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Posted 1 year ago

“Easy ordering process. Disappointed with the tartan hall runner. Lines are not straight in the tartan all wavy doesn't look right.”

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Posted 1 year ago

“Meets expectations, just as described. Good quality”

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Posted 1 year ago

“Dispatch and delivery were very quick and the rug was as described. I would buy from Runrug again.”

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Posted 1 year ago

“Delivery was very quick & driver very helpful. Really pleased with the runner, good quality item & looks well. Reasonably priced.”

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Posted 1 year ago

“I love my new zebra print border runrug! The colors are strong, the quality is good and the lower pile works under my doors. Delivery was timely. I used the Runrug customer service and they provided excellent service. I would make another purchase from Runrug and I highly recommend them!”

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Posted 1 year ago

“Very happy with our rug, easy enough to install and it looks great!”

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Posted 1 year ago

“The runner rug I purchased is really good and the underlay really helps with the runner from moving even though it is on top of another carpet. The person I spoke to was really helpful. Delivery was excellent, it arrived when they said it would. I would recommend Runrug.com to anyone.”

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Posted 1 year ago

“Excellent after care service. Couldn't recommend highly enough. I did email my thoughts across at the time.”

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Posted 1 year ago

Hi Linda, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“The amount charged for this rug was far too much. It was a glorified door mat.”

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Posted 1 year ago

Hi Angela, Thank you for your review. I am very sorry to hear you are unhappy with the product you've purchased. Please could you reach out to us directly to discuss this further and we will be more than happy to arrange a return for exchange or refund. help@runrug.com Thank you.

Posted 1 year ago

Runrug is rated 4.8 based on 6,730 reviews