Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,708 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,708 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

260

Anonymous

Anonymous // 01/01/2019

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“Came in time, good condition and so beautiful. Could be nice if they sell them in the way I did, just for steps where foot goes, in costum sizes ,but I just spend some time to hem them and -vuala -I've got what I want. Thanks Runrug.”

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Posted 9 months ago

“Service was excellent with very fast delivery.”

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Posted 9 months ago

“Very pleased with my hall runner. Lovely colour and very nice quality”

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Posted 9 months ago

“In my limited experience, excellent service and products.”

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Posted 9 months ago

“excellent website, fast delivery and good quality of the rug”

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Posted 9 months ago

“Very pleased with the rugs and the delivery arrangement is excellent. Will be using runrugs again”

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Posted 9 months ago

“Easy to order and quick delivery. Excellent quality. Excellent prices.”

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Posted 9 months ago

“Excellent service good quality carpet runner”

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Posted 9 months ago

“Excellent service good price and lovely runner”

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Posted 9 months ago

“Delivery took 1 month longer than stipulated when placing the order. No contact was received from the company as to the delay.”

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Posted 9 months ago

Hi Caroline, Thank you for taking the time to leave us a review. Looking at your order, I can see that the estimated delivery was April 8th, however, it arrived with you on the 26th. I am very sorry for this delay. The supplier of the range you purchased from, delivers stock to us at different times throughout the month. Unfortunately, they do not provide us with exact dates in advance to work with. While we recognise the challenges this may pose, please know that we are reliant on their scheduling and we can only operate based on the information they provide us with. Occasionally, there can be delays which are out of our control. An email should have been sent out to you to provide you with an update. It's possible that this may have filtered into your junk/spam. Thank you.

Posted 9 months ago

“Smart and practical Aztec”

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Posted 9 months ago

“Excellent service and excellent hall runner.”

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Posted 9 months ago

“Perfect for what we wanted !”

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Posted 9 months ago

“Quite expensive for what it is but will stop rug slipping. Purchased a really good runner, that was cut to size and only a little more than I paid for the thin underlay. Still, it will serve it's purpose and last hopefully. Impressed with service and super fast delivery for free. Would use company again. Thank you.”

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Posted 9 months ago

“Great value for money and good quality,also a quick transaction would recommend to anybody”

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Posted 9 months ago

“Easy ordering , great product which arrived within 3 days. They also made it easy to return an item if necessary! Prices were great too.”

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Posted 9 months ago

“Great to be able to specify size. Reasonably quick delivery. Packaging could have been a little better but lovely product - looks good and good quality.”

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Posted 9 months ago

“Loving my new kitchen rug which goes perfectly with my new flooring. Great range of options and colours and e excellent customer service. Rug was delivered within days of ordering. Many thanks Teri”

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Posted 9 months ago

“Great customer service website easy to use good quality runner for my kitchen to stop my elderly dog from slipping”

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Posted 9 months ago

“The rugs look perfect in my hallway, lovely quality and the colour is true to the picture on your website. Great having the shorter width. Price good and was delivered very quickly. Would recommend.”

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Posted 9 months ago

Runrug is rated 4.8 based on 6,708 reviews