Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,772 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,772 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There would be 5 stars instead of 3 stars if it weren't for the miscommunication from a staff member. Rug is exactly what the picture looks like and was delivered fast.”

Helpful Report

Posted 1 year ago

Hi There, Thank you for your review and we're pleased to see you're happy with your order. Could we ask that you contact us directly to discuss the miscommunication? I can assure you, we pride ourselves on our customer care and we would never intentionally mislead our customers. You can reach us at: help@runrug.com. We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“I will submit a review once I get the rugs”

Helpful Report

Posted 1 year ago

Hi Beth, Thanks for the review! We can see you've now received your order, we'd love it if you could let us know if you're happy with your products. Thanks again! Runrug

Posted 1 year ago

“Rug arrived, bought a grey one to match decor. However colour of rug more blue/grey.”

Helpful Report

Posted 1 year ago

“I finally received it the evening and have no idea yet if I like it. I'm giving only 3 stars because the courier, DHL was really awful. The first day that it was supposed to arrive, I got an email after 5pm saying that the driver attempted delivery at 3:43 and there was nobody home. 1] I had signed up for an email notice when it was out for delivery and that did not arrive. 2] I had signed up for non-signature delivery. 3] I was home all day and looking for it. In other words, the whole thing was fake. I even have video proof that nobody was there at that time since the Amazon guy is on my door camera just a few minutes different and nobody from DHL was there that day. Also, it was almost impossible to get to a live human at DHL (I finally did). Yes, it arrived at after 7pm the next day. This is terrible service. I wasted a whole day waiting for it when I had other things, away from the house, that I needed to do.”

Helpful Report

Posted 1 year ago

“Rug looks fantastic when down on the floor and doesn't slip which we wanted. However in couple of areas the stitching was not finished and loose which was disappointing. My daughter managed to push the loose section back down wherever it should be so not showing now. Ideally would not have had to do that.”

Helpful Report

Posted 1 year ago

Hi Sandra, Thank you for your review. We're very sorry to hear that you have experienced a problem with your purchase. We always aim to provide the best quality products to our customers, therefore It is disappointing to hear this. Please do contact us directly if you'd like some support in finding a resolution. We'd be more than happy to have a chat with you and help to resolve this. We do hope to see you again soon. Thank you. help@runrug.com. Runrug

Posted 1 year ago

“The carpet runner did not look as good as shown in photo”

Helpful Report

Posted 1 year ago

Hi Francis, Thank you for your review. We're very sorry to see that you are unhappy with your purchase. I can also see that you've now returned this product to us, with the help of one of our customer support agents. Please do contact us directly if you'd like some support with choosing a more suitable alternative. We'd be more than happy to help. We hope to see you again soon! Thanks again! help@runrug.com. Runrug

Posted 1 year ago

“They have a great selection and their customer service is good about getting back to you. I ordered a hall runner from them and it arrived with a hole in it. Customer service was great and got another one on the way and I returned the first one. The second one arrived damaged as well on the back. I am not waiting another month for another replacement. The shipping package of these rugs is questionable at best. Good product but has very poor shipping.”

Helpful Report

Posted 1 year ago

Hi There, Thank you for taking the time to review our service! We're pleased to see you've had a positive experience with our Customer Support Team - we work very hard to bring a high level of customer satisfaction and we appreciate the comments! In regards to the replacement also being damaged, we are so very sorry to hear this. Please could you contact us directly, so we can have the chance to rectify this for you? I can see you were waiting for the replacement due to the product being on pre-order, we of course have now received this delivery, so a replacement could be issued a lot sooner this time. Please be assured, we have taken your comments on board and we would like the opportunity to put this right for you. Please contact us at: help@runrug.com Thank you. Runrug

Posted 1 year ago

“A little disappointed you sent the grey one instead of the tango blue I'm keeping it but not going to put it where the blue one was going. Other than that very good quality”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you for your review. I am truly sorry to hear that we've sent you the wrong product. Please don't feel as though you have to keep it! We of course only want our customers to have what they have ordered. Our customers being happy is our number one priority! Please contact us directly at: help@runrug.com and we will be more than happy to arrange an exchange for you. Thank you. Runrug.

Posted 1 year ago

“runner arrived well packed and in good time - however, my fault I had ordered the wrong size and it was far too big for the area in the hall. not overly pleased with the quality of the rug and would have sent it back but have had people staying including a 93 year old so have not had the time - probably to late now.”

Helpful Report

Posted 1 year ago

Hi Louise, Thank you for leaving us a review. I am very sorry to hear that the sizing wasn't correct. We do offer a 30 day free return policy, on most of our products. We're always very happy to work with our customers to find a resolution to any issues that they're experiencing. I am also sorry to hear that you are unhappy with the quality of the rug. The product you've purchased is of Wilton grade quality. These rugs are genuinely very popular with most of our customers. However, we do understand that our customers will have different tastes. If you would like to arrange a return or discuss this further, please contact us directly. Thank you. help@runrug.com.

Posted 1 year ago

“Tooo thin.”

Helpful Report

Posted 1 year ago

Hi Denise, Thank you for taking the time to review our company. We're sorry to hear that the runner you have received is too thin. At Runrug we offer a free30 day returns policy on orders over $150. If you would like to get in touch we would happily work with you to exchange your runner for something thicker. Thank you for choosing our company and we look forward to hearing from you. Runrug

Posted 1 year ago

“Quality very good am happy with that but very disappointed with colour ? I have paid to have stairs painted bright white with expensive paint to match black runner with White arrived with edgings creamy yellowish. I contacted runrug and was disappointed with glib reply about how pictures are taken ? That doesn't help when carpet nothing like advertised”

Helpful Report

Posted 2 years ago

Hi Barbara, Thank you for taking the time to leave us a review. We are sorry that you are unhappy with the runner you received. While we try and show our runners in the truest likeness possible, unfortunately, due to lighting and different screens, devices and monitors the images are being viewed on this can make the images look a little different. We will always work with our customers the best we can to make sure that they are 100% happy. We do offer a free returns policy on all none bespoke items, so if you would like to get in touch we would be happy to assist you. We look forward to hearing from you. Runrug.

Posted 2 years ago

“I have not received my rug ot was supposed to be her on feb 23 I have sent a email about it and called leaving a message about it and still haven't heard anything”

Helpful Report

Posted 2 years ago

Hi Carol, Many thanks for your review. Once again, we're so sorry for the delay with your parcel. We ship our parcel in good faith and its disappointing when the service lets us down. I can see that my colleague has responded to your correspondence from over the weekend, confirming that your parcel should now be with you today. Our apologies for any inconvenience this delay has caused. We truly hope you love your products once they've arrived with you! Thanks again, Runrug

Posted 2 years ago

“Lovely colour, looks to be hard wearing. But unfortunately it shows every mark. We ith children not ideal for my stairways”

Helpful Report

Posted 2 years ago

Hi Kath, Thank you for your review. We're sorry to hear that you are unhappy with the sample you've ordered. The beauty of this range lies in the fact that it is manufactured from 'Polypropylene'. This makes them very easy to clean. They are infact bleach resistant! We also offer this design in other colours, which may be of interest to you? Please don't hesitate to contact us directly, if you would like to discuss this further. Thanks again! Runrug.

Posted 2 years ago

“I ordered 2 rugs 9' & 3' the 3' was cut on a angle. When I talked to them the solution was to cut it myself or send it back. Send a 3' carpet back that their go to through out, that's just making me jump through hoops. I can understand sending back the 9'. Real customer service would just send me a new piece after all it's their poor quality control that messed up. And he told me that's what he tells all of callers that have this problem. Sounds like it happens a lot. Thanks for sending a new piece, I would suggest that you cut every end square and strate I did notice on the 9ft piece it's not completely square. Step up your quality control... or add 2ft so we can cut it.”

Helpful Report

Posted 2 years ago

Hi Jeffrey, Thank you for your review. We're so sorry to hear that you have had a poor experience trying to resolve your issue with our Customer Support team after receiving a poorly finished runner from us. We want to reassure you that we take full responsibility for the error and are more than happy to put this right in a way that leaves you happy with the resolution. We have now reached out to you in an attempt to rectify this for you. Thanks again, Runrug

Posted 2 years ago

“I ordered two samples thinking that the quality would be a higher quality. Now I'm stuck with samples that were incredibly expensive that I will just throw away.”

Helpful Report

Posted 2 years ago

“I have to say, I am disappointed with this mat, it is very thin, not really what I was expecting from the description, I have yet to get it to lie flat, it insists on curling up at the corners, which I keep tripping over. Wouldn't buy this again. In the past I have had good quality mats from you.”

Helpful Report

Posted 2 years ago

Hi Irene, Thank you for taking the time to review our product. I'm sorry you are having quality issues. Please contact us at help@runrug.com and we would happily look at a replacement or an alternative for you. I hope this is helpful! Thanks again, Runrug

Posted 2 years ago

“Quick delivery but rug very cheap looking and not like photo online. No link to returns form online”

Helpful Report

Posted 2 years ago

“Nice rug but disappointed as the description says it has a gel/latex backing. It does not, just the standard type.”

Helpful Report

Posted 2 years ago

Hi Rudi, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices. After reviewing the product we can indeed confirm that it unfortunately does not have a gel/latex backing as listed. Our sincere apologies for the misinformation. Please reach out to us at help@runrug.com where we would be glad to work on a resolution for you. We look forward to seeing you again soon! Runrug

Posted 2 years ago

“I have not received hall runner yet, DHL delivery say they have not got correct address can you help”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave us some feedback. If you have still not received your order please get in touch and we will chase this with our courier. I hope this is helpful! Please don't hesitate to contact me if you need further assistance or information. Kind regards Runrug

Posted 2 years ago

“Lovely look but stair runner thin and after just a month the grippers are coming through”

Helpful Report

Posted 2 years ago

Runrug is rated 4.8 based on 6,772 reviews