Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,697 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,697 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 4 star review on 16th February 2025

258

Anonymous

Anonymous // 01/01/2019

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“So far so good. I love the look. They are comfortable to walk on barefoot. They appear to be durable and I like that they already have a non-slip backing so that I don't need a separate non-slip backing. I have only had these runners for a few days so it is hard for me to to give a complete review. Also, the shipping was quick which was great! Most importantly, I will be purchasing more.”

Helpful Report

Posted 1 month ago

Hi Tammy, Thank you so much for your feedback! We're thrilled to hear that you love the look and comfort of your new runners. It’s great to know that the non-slip backing and durability are meeting your expectations. We appreciate you mentioning the quick shipping as well! We hope they continue to impress you over time, and we look forward to having you as a returning customer. If you ever have any questions or need assistance, feel free to reach out. Enjoy your runners! Thanks again, Runrug.

Posted 4 weeks ago

“Very pleased with the job done by Runrug. Great communication throughout the process, quick delivery and the stair runner looks really good.”

Runrug 5 star review on 22nd January 2025

Helpful Report

Posted 1 month ago

Hi, Thank you so much for your kind words! We're thrilled to hear that you're pleased with your order. It was a pleasure working with you, and we truly appreciate your support. If you ever need anything in the future, don't hesitate to reach out. Thanks again! Runrug.

Posted 4 weeks ago

“Very happy with our purchase, the rugs arrived earlier than they said, and the quality is very good.”

Helpful Report

Posted 1 month ago

Hi, Thank you very much for leaving us a review! We're really pleased you like your rugs and that the delivery was early! We hope to see you again in the future. Thanks again! Runrug.com

Posted 4 weeks ago

“Good quality rugs, unfortunately didn't suit, so returned. Seamless process and refund sorted.”

Helpful Report

Posted 1 month ago

Hi, Thank you very much for leaving us a review! We're really sorry you didn't like your rug in the space it was intended for. However, we're happy that our team could help and that the returns process was seamless. We hope to see you again in the future. Thanks again! Runrug.com

Posted 4 weeks ago

“Item is nice but delivery took months wasn’t clear before ordering the delay for the order when it would arrive. The item is ok for what it is price possibly abit high for what it is but still ok”

Helpful Report

Posted 1 month ago

Hi, Thank you very much for your review. I am very sorry to hear you were unsure on the delivery date. Looking at your order I can see that it was always a back-order. This information is given on the product listing page, the basket page and then again on the delivery selection page. I am very sorry if you didn't see this information. I will relay your feedback to our digital team for them to look into possibly making it clearer. If you would like to discuss this further, please feel free to reach out to us directly. Thank you, Runrug.

Posted 4 weeks ago

“Thankyou Runrug the quality of my rug is of great quality and the delivery was on time. I can definitely recommend Runrug.”

Helpful Report

Posted 1 month ago

Hi Shane, Thank you very much for leaving us a review! We're really pleased you like your rug and that the delivery was on time. We hope to see you again in the future. Thanks again! Runrug.com

Posted 4 weeks ago

“Good quality rug delivered promptly”

Runrug 5 star review on 21st January 2025

Helpful Report

Posted 1 month ago

Hi, Thank you very much for leaving us a review! We're really pleased you like your rug and that the delivery was quick. We hope to see you again in the future. Thanks again! Runrug.com

Posted 4 weeks ago

“One of the best selections of Rug Runners. Very pleased with the quality and price of the 3 Rugs purchased. Although 2 of the rugs sent were the wrong size, Customer Services very quickly replaced the rugs within a few days.”

Helpful Report

Posted 1 month ago

Hi, Thank you very much for leaving us a review! We're really pleased you like your rugs and we're happy to hear that our team quickly resolved the issue you sadly had. We hope to see you again in the future. Thanks again! Runrug.com

Posted 4 weeks ago

“What a lovely rug, even better than the photo!”

Helpful Report

Posted 1 month ago

Hi, Thank you very much for leaving us a review! We're really pleased you like your rug. We hope to see you again in the future. Thanks again! Runrug.com

Posted 4 weeks ago

“Very wide range and we were delighted to find the exact colours and extra long size for the hallway runner in stock.”

Helpful Report

Posted 1 month ago

Thank you for the fantastic 5-star review! We're delighted to hear that you found the perfect colors and extra long size for your hallway runner. Your satisfaction is our priority, and it’s great to know our range met your needs. If you have any questions or need further assistance in the future, please don’t hesitate to reach out. Enjoy your beautiful runner!

Posted 1 month ago

“Lovely rug but won’t lie flat. Any suggestions?”

Helpful Report

Posted 1 month ago

Thank you for your lovely 4-star review, Nina! We appreciate your feedback about the rug not lying flat. Sometimes, trying a bit of double-sided carpet tape or placing some heavy books on the corners can help it settle down nicely. We want you to enjoy your rug to the fullest! If these dont work for you, please could you contact our CX team using helpuk@runrug.com and we will happily look to advise further! If you have any more questions or need assistance, feel free to reach out. Happy decorating!

Posted 1 month ago

“Sent the wrong rug. The right one has now been sent. Helpful staff but that mistake shouldn't have happened!”

Helpful Report

Posted 1 month ago

Thank you for your review! We’re really sorry to hear about the mix-up with your rug. We're glad to know our staff were able to help you out, but we completely understand that such errors shouldn't happen. Your feedback is important, and we will work to improve our systems to prevent this in the future. If you need anything else or have further questions, please don’t hesitate to reach out. Enjoy your new rug!

Posted 1 month ago

“1 foot long samples arrived a few days after when DHL announce it was delivered. DHL's tracking information is pathetic. No final delivery address is provided on their website so when it does not arrive on the day DHL says it arrived, you want to know what address it was mailed to. No such luck.”

Helpful Report

Posted 1 month ago

Hi Mark, Thank you for your review! We sincerely apologize for the inconvenience you've faced with the delivery of your samples. We understand how frustrating it can be when tracking information isn’t clear, and we appreciate your feedback on DHL's service. We want to ensure you have a smooth experience with us, so if there’s anything we can do to assist further or if you have any questions, please feel free to reach out. We’re here to help! Best regards, runrug.com

Posted 1 month ago

“Easy ordering process, goods delivered on time”

Helpful Report

Posted 1 month ago

Thank you for the wonderful 5-star review, Linda! We're delighted to hear that you found our ordering process easy and that your goods were delivered on time. Your satisfaction is incredibly important to us, and we appreciate your feedback. If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your new items!

Posted 1 month ago

“Perfect fit, looks lovely!”

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Posted 1 month ago

Thank you for the amazing 5-star review, Tracy! We’re thrilled to hear that the fit is perfect and you love the look of your new rug. Your satisfaction brings us joy, and it’s wonderful to know it complements your space beautifully. If you ever have any questions or need assistance, don’t hesitate to reach out. Enjoy your lovely rug!

Posted 1 month ago

“Brilliant service great quality rugs”

Helpful Report

Posted 1 month ago

Thank you for the amazing 5-star review, Marilyn! We're thrilled to hear that you’re pleased with our service and the quality of our rugs. Your satisfaction means the world to us, and it’s wonderful to know we met your expectations. If you ever need assistance or have questions in the future, just reach out. Enjoy your beautiful rugs!

Posted 1 month ago

“The rug I ordered exceeded my expectations. The colors are as pictured and the quality is excellent. The measurements were spot on. I’m very pleased and would highly recommend this company.”

Helpful Report

Posted 1 month ago

Thank you so much for the amazing 5-star review! We're thrilled to hear that the rug exceeded your expectations and that you’re pleased with the colors and quality. It's fantastic to know the measurements were spot on for you. Your recommendation means a lot to us! If you need any further assistance or have questions down the line, don’t hesitate to reach out. Enjoy your beautiful rug!

Posted 1 month ago

“Excellent service from order to delivery. First time I have used Runrug and will definitely order from them again.”

Helpful Report

Posted 1 month ago

Thank you so much for the amazing 5-star review! We're thrilled to hear that you had an excellent experience from order to delivery with us at Runrug. Your support means a lot, and we can't wait to assist you again in the future. If you need anything else or have any questions, don't hesitate to reach out. Enjoy your purchase!

Posted 1 month ago

“love the rugs so much have ordered and await the arrival of another”

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Posted 1 month ago

Thank you so much for the amazing 5-star review, Christine! We're thrilled to hear that you love your rugs and can't wait for your next one to arrive. Your enthusiasm means the world to us! If you have any questions or need assistance in the future, don’t hesitate to reach out. Happy decorating!

Posted 1 month ago

“Love it great service very professional company”

Runrug 5 star review on 16th January 2025

Helpful Report

Posted 1 month ago

Thank you for your amazing 5-star review, Ann! We're thrilled to know you loved our service and found us to be professional. Your satisfaction means the world to us, and we strive to maintain this high standard. If you need any further assistance or have questions in the future, don’t hesitate to get in touch. Enjoy your experience with us!

Posted 1 month ago

Runrug is rated 4.8 based on 6,697 reviews