Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,748 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

262

Anonymous

Anonymous // 01/01/2019

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“Fast delivery and quality product”

Helpful Report

Posted 2 years ago

Hi Rudy, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Very fast shipping, love the rug, exactly as described. Great quality, love the gel bottom, and very durable.”

Helpful Report

Posted 2 years ago

Hi Lori, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Needed a runner carpet to go on hard floor as dog getting old. Came across Runrug. Far and away best value runner carpet. good quality non slip rug that looks like it will wear well. Really good value and fast delivery.”

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Posted 2 years ago

Hi Martin, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

“Thin cheap product. No thank you.”

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Posted 2 years ago

Hi Kathy, Thank you for your feedback on our product. I'm sorry you are not happy with the quality. I have sent an email to you to discuss this further and to see if there is anything we can do for you. Many thanks Runrug

Posted 2 years ago

“Love our new hall runner, great quality, reasonable prices, plenty of choice easy to use web site. Arrived quickly. Will definitely use again and recommend to others”

Runrug 5 star review on 1st February 2023

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Posted 2 years ago

Hi Bev, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Very happy with our new rug”

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Posted 2 years ago

Hi Barbara, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Great service will be back soon”

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Posted 2 years ago

Hi Wilma, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

“I have to say Runrug was a great discovery, as I needed simple door mats and you might think, ''So what? They are easily obtainable!'', but that is NOT the case! The usual retail carpet stores are more interested in selling you fitted carpets, and underlay, and don't stock them! You might find a small, high street shop or old fashioned DIY store selling some, but will they be the right size, colour? My local shop didn't have anything to suit! So, I found Runrug, and was amazed to see their selection of door mats, rugs etc. I ordered two, and also was really happy with their 'flash sale' and 20% off, AND free delivery, too! So, placed the order, and then a little later an email to inform me there was an issue with my chosen mats. This was all dealt with by Joe brilliantly! After a couple of email exchanges a suitable new pair of mats was agreed on, that were in stock, and the order despatched, and within just a few days they were with me! Brilliant customer service from Joe, thank you, and amazing value, and professionalism from the company! Brilliant Runrug, I will be using you again in the future and can highly recommend them!”

Helpful Report

Posted 2 years ago

Hi Andre, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Runrug were quick to email me with regards to my order. Item was found to be faulty and they gave me some options. I chose to order another pattern which arrived very quickly. I thought the customer service was 1st class..”

Helpful Report

Posted 2 years ago

Hi Marilyn, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Excellent service. The quality of the product is very good and prompt delivery. Highly recommend this company.”

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Posted 2 years ago

Hi Pete, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

“First rug arrived promptly but had minor defect. A short phone call and send a photo and replacement agreed and despatched next day and arrived day after. Collection arranged of faulty rug. Cannot fault the service. Always judge a company by how they handle problems. Rate first class”

Helpful Report

Posted 2 years ago

Hi Robert, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Runrug offers great selections and delivered shipment earlier than expected.”

Runrug 5 star review on 31st January 2023

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Posted 2 years ago

Hi Richard, Thank you for your positive review and we're happy to see you're happy with your order. We agree your stair runner looks amazing and we are glad your Corgi is enjoying it also. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Runrug really should not have sent me a request for a review, immediately after the poor customer service email I received from them. Product was fine, however, it was delivered to the wrong address. When I reached out to the company to let them know that the proof of delivery photo was of the wrong address, and I had not received my order, it took three days to get a reply. That reply was a thinly veiled accusation of me lying, along with a copy of the photo I had already referenced. No apology, no "we will make this right", and when I replied again that I had already noted that was not my house, their response was to go and check with neighbors. Again, no apology. Finally was able to locate the order, that a neighbor had taken inside their home and forced me to seek them out and plead for my package. This took a lot of extra time and a massive amount of aggravation. An apology and some decent customer service would have been nice. Do not use this company if you are looking for good service.”

Helpful Report

Posted 2 years ago

Hi Christina, We would like to thank you for your feedback. Once again, we apologize for the inconvenience caused by the missing shipment. We understand that it was a frustrating experience for you, and we want to assure you that we take all customer complaints seriously. We contacted the courier to start an investigation into the whereabouts of the shipment as soon as we were made aware of the issue. Regarding the email we sent with a photo of the delivery address, we assure you that this was in no way an accusation of lying. Our intention was simply to try to get to the bottom of the missing shipment, and we were hoping that the photo might provide some clues. We apologize if it caused any additional stress or frustration for you. We are aware that on occasion, couriers may leave parcels with neighbours for safekeeping especially if the address is in a remote area. In this case, it seems that this was what happened, and we are sorry for any frustration this may have caused. At Runrug, we strive to provide excellent customer service, and it saddens us to hear that you feel we failed to meet your expectations. we would like to extend our sincere apologies for any negative experience you had with our company. It is our goal to make every customer interaction as pleasant as possible, and we can assure you that your feedback will be taken into consideration as we continue to improve our service. Thanks again, Runrug

Posted 2 years ago

“I ordered two samples thinking that the quality would be a higher quality. Now I'm stuck with samples that were incredibly expensive that I will just throw away.”

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Posted 2 years ago

“Return and change was easy with a really helpful gentleman giving directions. Will definitely recommend”

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Posted 2 years ago

Hi John, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Item ordered and arrived next day! Really good value for money I would highly recommend.”

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Posted 2 years ago

Hi Paula, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“beautiful runner .good quality.servoce exceptional”

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Posted 2 years ago

Hi Lynn, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Great color great quality. Just as pictured”

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Posted 2 years ago

Hi Mervat, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

“Excellent service and product is perfect for our kitchen”

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Posted 2 years ago

Hi Pete, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Very fast delivery for an excellent product at a very fair price”

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Posted 2 years ago

Hi David, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

Runrug is rated 4.8 based on 6,748 reviews