Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,702 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

260

Anonymous

Anonymous // 01/01/2019

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“Good selection of runners, good prices and fast delivery. Excellent.”

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Posted 5 months ago

“This is the second time i bought a carpet runner for my kitchen. They are excellent quality and beautiful colours”

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Posted 5 months ago

“Pleased with ease of ordering, delivery and of course if the quality of the goods. Would definitely use this company again”

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Posted 5 months ago

“The rug is beautiful. Quality of rug and customer service from Runrug was very good. Delivery was handled through third party, DHL, and it did not earn high marks, communication and missed opportunities were abundant.”

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Posted 5 months ago

“The ordering process and delivery were great but the return process and quality aren’t so good.”

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Posted 5 months ago

Hi Julie, Thank you for your review. I am pleased to hear we're doing something right! However, we would like to hear your other comments as well. Our customers are our number one priority and we are always looking to grow and develop! We are aware that our returns process needs a bit of work and we're working on that imminently. We're very sorry to hear you were unhappy with the quality. We have many different styles and types of rugs available, perhaps you'd like to return your order and swap it for something different? Please reach out to us directly and we'll be more than happy to discuss this further. Help@runrug.com Thank you.

Posted 5 months ago

“Site was easy to use, whole ordering process very straightforward. Delivery of goods fast, only a few days. Impressed with thw whole process, will use them again in the future.”

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Posted 5 months ago

“Good service arrived on time as described, would recommend thank you.”

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Posted 5 months ago

“The sisal runner we ordered is exactly as described on the webiste and was delivered in perfect condition and very pomptly.”

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Posted 5 months ago

“good quality, soft to touch, rug. Arrived swiftly and without any issues”

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Posted 5 months ago

“It’s works well for what we wanted”

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Posted 5 months ago

“Rug came cut squint had to cut about 4" of to straight it and the ends keep curling up never again”

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Posted 5 months ago

Hi, Thank you for leaving us a review. We have actually reached back out to you via email, but we don't appear to have received a response yet. I am very sorry to hear that the end was not cut straight. This is not the standard of quality we aim for, and I sincerely apologise for any inconvenience caused. It is not uncommon for rugs to curl up at the corners, especially if they have been tightly rolled up for transportation. This can cause the fibers to become compressed, and as a result, the corners may appear to curl up when the rug is unrolled and laid out in your home. However, this is not a sign of any manufacturing defect or quality issue with the rug. To resolve this, I recommend giving the rug some more time to settle. You can try placing some heavy objects, such as books or furniture, on the corners to help flatten them out. It may take a bit of time for the rug to fully relax and the corners to lay flat. However, if you would just prefer to return it to us for a refund or an exchange, this is no problem. Please contact us directly. help@runrug.com Thank you.

Posted 5 months ago

“Love them great quality”

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Posted 5 months ago

“The rug is good quality but it doesn't seem to want to lie flat.. We have rolled it up the opposite way to straighten it. We now hope that in time it will lie flat.”

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Posted 5 months ago

“I seemed that I had to order to the nearest foot. As a result my new runners are a little too long. They are beautiful though!”

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Posted 5 months ago

“Such great customer services! Very responsive ansering questions. Product is high quality. Would definitely use Runrug again!”

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Posted 5 months ago

“Delivery was quick, the rug look lovely and good quality, would definitely recommend”

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Posted 5 months ago

“Love my new hallway runner, it's stylish, looks great. Would definitely recommend this company fast efficient service.”

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Posted 5 months ago

“Excellent quality and colours”

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Posted 5 months ago

“Very pleased. Color is just as it appeared on the website. I couldnt be home to sign for delivery, called customer service and they took care of it. Within hours I had my runner left where I asked. This is a quality product from a quality company.”

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Posted 5 months ago

“Too short in length”

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Posted 5 months ago

Hi Karen, Thank you for leaving us a review. I am very sorry to see that you've only scored us a 2 star. After looking into your order, I can see that you've placed an order for two '1 foot' samples. What size did you intend on ordering? Please be assured, we are always here if you need any help or support when placing orders on our website. All we want, is for our customers to be happy! Please reach out to us directly if you would like some help ordering the correct size. help@runrug.com Thank you.

Posted 5 months ago

Runrug is rated 4.8 based on 6,702 reviews