Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,746 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,746 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

262

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect for human and animals going to their garden.”

Helpful Report

Posted 1 year ago

Hi Alexander, Thank you for taking the time to review our company. We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices. It looks lovely in your home! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Service was awesome got my order right on time. Rug are beautiful and well made.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks for choosing Runrug and we hope to see you again soon! Runrug

Posted 1 year ago

“Very easy to order, item was out of stock but was delivered earlier then quoted online.”

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Posted 1 year ago

Hi Lorraine, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments. Your staircase looks great! Thanks for choosing Runrug and we hope to see you again soon! Runrug

Posted 1 year ago

“Very pleased with runners, good quality for money 👌”

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Posted 1 year ago

Hi Dympna, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices. Your hallway looks fantastic! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Very pleased with the company.the rug is ideal for our kitchen.needed something for when the dogs are in and out the garden.it is a great hard wearing runner and doesn't catch on the dogs claws.”

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Posted 1 year ago

Hi Jon, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Service is swift, professional and honest. Customer services in particular are very responsive.”

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Posted 1 year ago

Hi Jamil, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Very happy”

Helpful Report

Posted 1 year ago

Hi, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug

Posted 1 year ago

“Thank you just what I want, quick delivery x”

Helpful Report

Posted 1 year ago

Hi Ann, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug

Posted 1 year ago

“Great customer service! We love our new rugs. We order 4 sets of carpet runners for our stairs.”

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Posted 1 year ago

Hi Stacey, Thank you for taking the time to review our service. We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments. You're staircase looks great! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Excellent rug it came on-time the Dhl tracking number would not work. But all is well. Thank you”

Helpful Report

Posted 1 year ago

Hi, Thank you for your positive review and we're happy to see you're happy with your order. We're sorry to hear you had issues tracking the parcel. This is highly unusual, however, we're pleased to see that delivery was unaffected! We're always more than happy to support when issues occur via phone or email. We hope to see you again soon! Thanks again, Runrug

Posted 1 year ago

“I was a bit nervous about ordering from overseas, but this purchase was smooth, easy, and fast! I received the rug very quickly and it is absolutely beautiful and very good quality. My rug did have two small flaws which I emailed customer service about and I received a response the next day. The customer service was excellent and the issue was quickly and satisfactorily resolved. I will definitely be purchasing from Runrug in the future!”

Helpful Report

Posted 1 year ago

Hi Anne, Thank you for taking the time to review our service. We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments. Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Was a bit of a wait for my runner to be available for delivery but was worth the wait. Good customer service and communication.”

Helpful Report

Posted 1 year ago

Hi Sharon, Thank you for taking the time to review our service. We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments. Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“I ordered the wrong stair runner by mistake but the return was easy just printing off a couple of new barcodes and back with DHL for a quick turnaround so I'm grateful for that. I haven't installed the carpet yet but am really liking the look of it rolled up ready to lay. Wish it could lay itself now I'd be over the moon!”

Helpful Report

Posted 1 year ago

Hi Duncan, Thank you for taking the time to review our company We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! While there would undoubtedly be a market for self-installing stair runners, we're probably way off from that reality. Rest assured, when they exist, we will supply them! 😂 We look forward to seeing you again soon. Runrug

Posted 1 year ago

“Everything was perfect and the rug is beautiful.”

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Posted 1 year ago

Hi Henry, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Couldn’t be happier with our runner! “Bombay Dark Brown” Also, very pleased dealing with Joe Bloomfield.”

Helpful Report

Posted 1 year ago

Hi Barbara, Thank you for taking the time to review our service! Also, thank you for the image! It looks lovely. We're delighted to see you've had a positive experience with Joe from our Customer Support Team - we work hard to bring a high level of customer satisfaction and I am sure he will appreciate your comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“great rug when it layes flat could have been rolled pattern on outside”

Helpful Report

Posted 1 year ago

Hi Angela, Thank you for your positive review. Naturally, we roll the carpets up with the backing facing outwards to protect the top from potentially becoming damaged or dirty in transit. Due to the range you've purchased being lightweight and quite thin at only 5.4mm, they can sometimes curl up for a short period of time. We generally suggest to roll it tightly the opposite way and leave overnight. Alternatively, you can also weigh down the corners overnight. Ultimately though, they do just need a bit of time to settle down. If you would like to discuss this further, please contact us directly. We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“Great service by runrug. Ordered my rug from an extensive online selection and had it delivered next day with no fuss or problems. The order process was simple and straightforward as was the payment and delivery process. The rug was delivered securely by courier and arrived in perfect condition. Unfortunately the rug slipped badly on my wood floor so I rang rung rug to ask about their anti slip product and spoke to a customer Service representative who informed me about the anti slip backing available and explained that he had the same backing on his rug to stop it sliding and said it worked perfectly. The anti slip backing was ordered and delivered exactly the same as before and I decided to lightly spray glue the backing to the back of the carpet especially along the edges. I had to trim it slightly to make it fit. The rug was transformed when I placed it back down in the room what had been a dangerous experience walking on the rug before with it shooting out from beneath your feet with little notice was now as solid as if it were nailed to the floor. I can fully recommend runrug to anyone in need of a quality rug for their home and with a massive selection of rugs of all sizes and designs there will be something for everyone. Highly recommend”

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Posted 1 year ago

Hi Adrian, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug.

Posted 1 year ago

“The rug looks great in mums hallway. Very good quality. She's delighted.”

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Posted 1 year ago

Hi Pamela, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Hugely pleased with this rug, great quality and fast delivery. I had not heard of Runrug and the variety they offer felt too good to be true so had my doubts but could not find the length I needed anywhere, so glad I took the leap of faith as the rug is fantastic and I will be telling everyone about the rugs/company.”

Helpful Report

Posted 1 year ago

Hi Zowie, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We are delighted to hear that you received your order quickly and efficiently. We look forward to seeing you again soon! Runrug

Posted 1 year ago

“I ordered a runner for my hallway. The quality is great and when I rolled it out, there were no indentations. The runner looks great on my floor. I will order again in the future.”

Helpful Report

Posted 1 year ago

Hi Emanda, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! At Runrug, we understand that our success depends on your satisfaction, and we always strive to exceed your expectations. We look forward to seeing you again soon! Runrug

Posted 1 year ago

Runrug is rated 4.8 based on 6,746 reviews