Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,700 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,700 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

259

Anonymous

Anonymous // 01/01/2019

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“Beautiful runner for our stairs. Very happy.”

Runrug 5 star review on 11th November 2024

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful 5-star review, Michael! We're delighted to hear that you're happy with the runner for your stairs. It’s always our aim to provide beautiful products that enhance your home. If you ever need assistance or have any questions, feel free to reach out. Enjoy your new addition!

Posted 3 months ago

“After a Safari search I looked at what Runrug could offer and Bingo!! Runrug had everything I needed and so much more. Quality product at a very good price and very quick delivery. First Class & Excellent”

Helpful Report

Posted 3 months ago

Thank you for your amazing 5-star review, Mike! We're thrilled to hear that you found exactly what you needed at Runrug. Providing quality products at great prices with quick delivery is what we strive for, and your feedback really brightens our day. If you ever need anything else or have questions, feel free to reach out. Enjoy your new rug!

Posted 3 months ago

“Lovely runner I would shop again”

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Posted 3 months ago

Thank you for your lovely 5-star review! We're so glad to hear you enjoyed your runner and that you're considering shopping with us again. Your satisfaction means the world to us. If you need anything in the future, don’t hesitate to get in touch. Happy decorating!

Posted 3 months ago

“We are happy with the tweed runners we purchased. We received them quickly and the quality is good.”

Helpful Report

Posted 3 months ago

Thank you for your fantastic 5-star review, Brian! We're so glad to hear that you're happy with your tweed runners and that they arrived quickly. It's always our goal to provide quality products and swift service. If you ever need anything else, don't hesitate to get in touch. Enjoy your new runners!

Posted 3 months ago

“Excellent service and quick and efficient”

Helpful Report

Posted 3 months ago

Thank you for your fantastic 5-star review! We're so glad to hear that you experienced excellent service and efficiency with us. We strive to ensure that every customer has a smooth experience, and your feedback is incredibly important. If you ever need anything in the future, just let us know. We appreciate your support!

Posted 3 months ago

“IL EST TR7S CORRECTje suis satisfaite de mon achat”

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Posted 3 months ago

Merci beaucoup pour votre super avis 5 étoiles, Gaelle ! Nous sommes ravis d'apprendre que vous êtes satisfaite de votre achat. Votre satisfaction nous motive à continuer à offrir des produits de qualité. Si vous avez besoin de quoi que ce soit d'autre, n'hésitez pas à nous contacter. Profitez bien de votre nouveau tapis !

Posted 3 months ago

“Very helpful assistance when order was out of stock. Also quick delivery”

Helpful Report

Posted 3 months ago

Thank you for the fantastic 5-star review, Susan! We're so glad to hear that our assistance was helpful and that your delivery was quick. We're always here to help our customers with any needs. If you have any questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your purchase!

Posted 3 months ago

“Easy selection of product as great accurate photos of their offerings. Followed with swift and effective delivery”

Helpful Report

Posted 3 months ago

Thank you for the fantastic 5-star review, Allan! We're so glad you found our product selection easy and appreciated the accurate photos. It's great to hear that your delivery was swift and effective. We strive to make every part of the process smooth for our customers. If you need anything in the future, don’t hesitate to reach out. Enjoy your new rug!

Posted 3 months ago

“Id love to see a British company do well here and you have a GREAT product, so here’s some feedback: - use better/higher grade plastic/cardboard wrapping - the one you are using is too flimsy for deliveries going through multiple hubs - change measurements on line to 27.5” wide (it’s more accurate) - if it’s not there already add water/bleach care to your website . Great selling point it’s so easy to clean - amplify that when you buy one rug you get two design options . Noted website says reversible. - when there’s a problem don’t lead with excuses - lead with solutions ! Glad that it all came together at the end.”

Helpful Report

Posted 3 months ago

Thank you for your thoughtful 4-star review! We're genuinely grateful for your feedback and are delighted to hear that you love our product. We take your suggestions on board regarding our packaging and measurements – these insights are invaluable as we strive to improve. We're also glad you mentioned the cleaning aspect; we aim to highlight how easy our rugs are to maintain. Your point about showcasing the reversible designs is well taken, and we’ll work on that. Lastly, we appreciate your advice on how to handle concerns—customer solutions are our priority! Thanks again for your support of a British company, and we hope to serve you even better in the future!

Posted 3 months ago

“Rug is just as expected, really nice quality. Delivery was earlier than expected. Would recommend.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful 5-star review, Mrs! We're so pleased that the rug met your expectations and that you enjoyed the quality. It's fantastic to hear that your delivery arrived earlier than anticipated—our team works hard to make that happen! Your recommendation means the world to us. If there's anything else we can help you with, just let us know! Enjoy your new rug!

Posted 3 months ago

“Excellent service with informative regular messages regarding supply and delivery information. Don't hesitate to use Runrug a local company on our doorstep you can talk to. Highly recommended.”

Helpful Report

Posted 3 months ago

Thank you so much for your fantastic 5-star review, Peter! We're thrilled to hear that you appreciated our service and found the delivery updates helpful. Supporting our local community is important to us, and we're glad to be a company you can connect with. If you ever have any questions or need assistance, don't hesitate to reach out. We truly appreciate your recommendation!

Posted 3 months ago

“Nice rug at a reasonable price. Delivered on time.”

Helpful Report

Posted 3 months ago

Thank you for your great review, Paul! We're delighted to hear that you found the rug to be nice and reasonably priced, and that it arrived on time. Your satisfaction means a lot to us! If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new rug!

Posted 3 months ago

“Good quality and reasonable prices”

Helpful Report

Posted 3 months ago

Thank you for your amazing 5-star review! We're so pleased to hear that you found our rugs to be of good quality and reasonably priced. Your satisfaction is our top priority, and we’re here to help anytime you need us. Enjoy your new rug, and we hope to see you again soon!

Posted 3 months ago

“Great runner looks lovely soft to touch hoovers we’ll perfect for my hallway”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful 5-star review, Robert! We’re thrilled to hear that you love the look and feel of your new runner. It’s great to know it fits perfectly in your hallway and performs so well. If you ever need anything else, don’t hesitate to reach out. Enjoy your lovely new addition!

Posted 3 months ago

“Excelent service and excellent hall runner. Needed in a hurry and the runner was delivered before a gathering of 2 and 4 legged guests arrived! The runner looked as good when they left as when they arrived despite lots of muddy walks!”

Helpful Report

Posted 3 months ago

Thank you so much for your amazing 5-star review, Debbie! We're absolutely delighted to hear that the hall runner arrived just in time for your gathering and held up beautifully despite all the muddy paws and feet! It's always our goal to provide excellent service and quality products. If you need anything else in the future, please feel free to reach out. Enjoy your lovely new runner!

Posted 3 months ago

“Very happy with the rug and quick delivery”

Helpful Report

Posted 3 months ago

Thank you for your fantastic 5-star review, Sarah! We're so glad to hear that you're happy with your rug and that the delivery was quick. We strive to provide both quality products and efficient service. If you ever need anything else, don't hesitate to get in touch. Enjoy your beautiful new rug!

Posted 3 months ago

“Excellent service and excellent quality highly recommend.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful 5-star review! We’re thrilled to hear that you’re happy with both our service and the quality of your purchase. Your recommendation means the world to us! If you ever need anything else, please don’t hesitate to reach out. Enjoy your new addition!

Posted 3 months ago

“Everyone loves the Savannah runner on my staircase.Its great quality and was easy to lay. The customer service team were so helpful too when I didn't order enough and got me another piece sent very quickly. After being quoted over £300 by a carpet company,I've done it myself for half the price and have carpet i love and just settled for.”

Helpful Report

Posted 3 months ago

Thank you so much for your fantastic 5-star review, Lorraine! We're thrilled to hear that the Savannah runner is getting all the love on your staircase. It's great to know you found the quality to be excellent and that our customer service team could assist you seamlessly. Doing it yourself and loving the result makes it even better! If you need anything else in the future, don’t hesitate to reach out. Enjoy your gorgeous runner!

Posted 3 months ago

“The runner I purchased arrived on time and is beautiful just like the picture. Easy to lay down and it's thick and soft”

Helpful Report

Posted 3 months ago

Thank you so much for your fantastic 5-star review, Kerrianne! We're thrilled to hear that your runner arrived on time and is just as beautiful as you expected. It's wonderful to know that it's thick and soft, making it a joy to use. If you have any questions or need further assistance, feel free to reach out. Enjoy your lovely new addition!

Posted 3 months ago

“Quality and colour”

Helpful Report

Posted 3 months ago

Hi Serah, Thank you for your 3-star review. We're glad you appreciated the quality and colour of the rug! However, it seems we may have missed the mark on other aspects. We’d love to hear more about your experience so we can improve in the future. Please feel free to reach out to us at help@runrug.com with any specific feedback or concerns. Kind regards, runrug.com

Posted 3 months ago

Runrug is rated 4.8 based on 6,700 reviews