Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,719 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,719 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 27th February 2025

261

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the way my rug feels! It feels little like velvet and it’s soft. The Color is awesome just want I was looking for a medium grey. Very happy with my purchase,”

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Posted 1 year ago

“Exceptionally pleased with our purchase. Quick delivery. Excellent service and price”

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Posted 1 year ago

“Although the Runrig team were prompt with the order I placed they definitely need to review the courier service providers, leaving open packaging out in the rain is wrong, for me this impacts the scorer for Runrug”

Runrug 3 star review on 14th December 2023

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Posted 1 year ago

“exelent product arrived much earlier than expected would reccomend and would use them again”

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Posted 1 year ago

“The hall runner arrived in good time. It is true to the online pictures and description and seems to be value for money. It is good tgat you are able to choose your own width and length preference”

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Posted 1 year ago

“excellent prompt service of a quality product”

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Posted 1 year ago

“Good, product, fats delivery, good price”

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Posted 1 year ago

“Excellent transaction. Quick and efficient. The rug was just what I needed. Thank you Runrug.”

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Posted 1 year ago

“Delivery was good but rug quality was very poor”

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Posted 1 year ago

Hi Barry, We are pleased that you found our delivery service good. However, we are disheartened to hear that you are not satisfied with the product quality. Your feedback goes a long way so we would like to thank you for the time taken to leave a review. If you haven't already, please contact our Customer Service Team (help@runrug.com) if you require any more assistance with this. Thank you, Runrug

Posted 1 year ago

“Good service, delivery was a day late but kept me updated. Delivered the next day .”

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Posted 1 year ago

“Unfortunately by the time we had decided which rug we would like it had sold out. However, Joe was a tower of strength throughout the process; his customer service skills are exemplary.”

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Posted 1 year ago

“Delivery was late and I wasn't notified. I rang & was advised that as I'd ordered 2 items they were coming from different suppliers & one was late. Was then told I would get delivery by Evri and I would be notified when this was out for delivery by Evri. I wasnt. The items were actually delivered without notice by DHL? Think better information regarding delivery timings & couriers is needed. Product is ok and fulfills it's need.”

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Posted 1 year ago

“This rug has an unfortunate smell and is not as soft as I thought.”

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Posted 1 year ago

Hi Rita, Sorry to hear that you're experiencing a smell from your rug. This is not unusual for a new rug and should settle, however, if you would like any assistance with this order, please contact our Customer Service Team at help@runrug.com :) Thanks for taking the time to your feedback.

Posted 1 year ago

“Item was just as described and it arrived very quickly.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Runrug! We're glad you're happy with your purchase; it's great to hear that your item was just as described and that it arrived quickly. We appreciate your feedback!

Posted 1 year ago

“Good quick service - happy with the quality of product so far”

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Posted 1 year ago

Thanks for taking the time to rate Runrug with 5 stars, Paul! We really appreciate your kind words and we're so glad that you are pleased with our service and quality of product. Thank you for your support!

Posted 1 year ago

“A total lack of communication, all you get, is an invoice a date for delivery which was wrong. No indication of delivery just found on door step. Poor quality for price”

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Posted 1 year ago

Hi, We are so sorry to hear you weren't satisfied with your experience with us, we strive to provide the best service and communication with our customers. Please contact our Customer Service Team (help@runrug.com), we really want to understand your issues and do everything we can to help you with this matter. Thanks for taking the time to leave us your honest feedback.

Posted 1 year ago

“I love my new runner. It really brightens up my hall. Very good buy.”

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Posted 1 year ago

Thank you so much for the 5-star rating of Runrug, Helen! We are happy, that you are happy with your runner. Thanks for your support!

Posted 1 year ago

“Rug arrived promptly and was exactly as shown on the website”

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Posted 1 year ago

Thanks for the 5-star rating, Sheila! We're so glad you're pleased with Runrug and our services. We appreciate your kind words and valued feedback!

Posted 1 year ago

“Love the rug, but very tightly packed . Still struggling to get creases out.”

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Posted 1 year ago

Hi John, Sorry to hear you're struggling with getting some creases out of your recent order. If you wish for some assistance with this, please contact our Customer Service Team at help@runrug.com. Thanks for taking the time to leave your feedback!

Posted 1 year ago

“The order was placed 11 days ago and still have not seen the product. Tried phoning customer services 3 times and there is never anyone there, whats going on.”

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Posted 1 year ago

Hi Robin, We are very sorry to hear there was a delay with receiving your order. However, I can see your order was dispatched on the 4th of December so if you still haven't received this please email our Customer Service Team at help@runrug.com and we will look into this further for you. Thanks for leaving your feedback and making us aware of this issue.

Posted 1 year ago

Runrug is rated 4.8 based on 6,719 reviews