Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,748 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

262

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely rug which came in record time. The underlay seems very good. The rug doesn't slip at all despite cats chasing each other up and down the hall. The only little grumble is that the wrong size underlay sent, but this was rectified very quickly and new one sent the next day.”

Helpful Report

Posted 2 years ago

Hi Helen, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“A really easy company to deal with, nothing was too much trouble when asking some technical questions with commercial implications. Great feedback and very timely.”

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Posted 2 years ago

Hi Jason, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“I love my runner, the size was perfect (80 x 660 cm). The runner is completely non-slip even on my wooden floor and with my 45 kg. Rottweiler running around on it. It looks fabulous and I've already had many compliments. Runrug customer service was very helpful.”

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Posted 2 years ago

Hi Yvonne, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Good service will use them again”

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Posted 2 years ago

Hi Nicholas, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Very pleased with your carpet and service in fact it looks better than I expected it also arrived sooner than than date quoted”

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Posted 2 years ago

Hi Martin, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“The quality of the runner was better than expected and looks very nice in our home. The order was processed and delivered quickly. We would definitely purchase Runrug again.”

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Posted 2 years ago

Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

“I am really pleased with my new hall runner that I bought from Runrug. The quality of the runner is excellent and exceeded my expectations. Delivery was really quick too. Great service.”

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Posted 2 years ago

Hi Joyce, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Everything was perfect, from ordering the carpet to the delivery. The price was also more than reasonable. I am very happy with the whole experience. As for the carpet?... excellent!”

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Posted 2 years ago

Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“the rug i received was not what i was expecting the colours were not what was shown in the picture they were a lot darker and the quality was below what i was expecting as it was not a cheap one”

Helpful Report

Posted 2 years ago

Hi Liz, Thank you for taking the time to review our product. I'm sorry you have experienced quality issues and are not happy with with rug you have received. We would love the opportunity to rectify this for you. Please contact us at help@runrug.com I hope this is helpful. Runrug

Posted 2 years ago

“Beautiful colours very good quality delivered promptly”

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Posted 2 years ago

Hi Lynda, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

“These are the 3rd lot of hall runners I have ordered and again the quality of rug and service has been 1st class. Thank you.”

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Posted 2 years ago

Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Runner is really nice, seems to be made very good for lots of traffic. Wife's very pleased.”

Runrug 5 star review on 29th January 2023

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Posted 2 years ago

Hi David, Thank you for your positive review and we're happy to see you're happy with your order. We agree, your hallway runner looks amazing. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Beautiful, quality run runner for my home hallway. The non-slip floor map for the runner I bought is also fabulous. The mat holds the runner perfectly to my wood floor.”

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Posted 2 years ago

Hi Nancy, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

“I have ordered now twice from Rugrun. Good quality and excellent service,”

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Posted 2 years ago

Hi Pat, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“So pleased with our new 22ft. runner. The color is exactly as shown online. Delivery was very quick. Will definitely buy from Runrug in the future.”

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Posted 2 years ago

Hi Tomi, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Very happy & Joe was great to work with”

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Posted 2 years ago

Hi Debbie, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Quality rugs are fair price. I tried to get unusual size of rugs till I found this place. Great choice of rugs and sizes. Plus delivery next day was impressive.”

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Posted 2 years ago

Hi Alex, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Excellent service very reasonable prices and quick delivery service”

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Posted 2 years ago

“Prompt for delivery and to solve issues.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Easy to order, easy tracking of order for delivery, good price, really good product. We are really pleased with our runner and stair rods.”

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Posted 2 years ago

Hi Susan, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product (s) Thanks again! Runrug

Posted 2 years ago

Runrug is rated 4.8 based on 6,748 reviews