Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,748 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

262

Anonymous

Anonymous // 01/01/2019

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“Very disappointed as I have still not received my rug. Could someone please look into this for me. Thanks James Sneddon.”

Helpful Report

Posted 2 years ago

Hi James, Thank you for taking the time to review our company. I'm sorry you had an issue with our courier. Unfortunately, there was a slight delay with the delivery of your order. I can now see that your shipment has been received. Thanks again, Runrug

Posted 2 years ago

“Lovely product,excellent service and early delivery.”

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Posted 2 years ago

Hi Gillian, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Purchased 2 hall runners from Runrug and we are delighted with them. We had a slight problem with the border of one runner but this was quickly and efficiently rectified by them - this is a sign of a very good Company. Would have no hesitation in ordering from them again and would highly recommend them to other customers.”

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Posted 2 years ago

Hi Glynnis, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Our hall rug is very nice. It's thin and has a neutral but pleasing color. We need to buy a binding for the ends and rug tape to hold it stationary on the floor.”

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Posted 2 years ago

Hi John, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s). Thanks again! Runrug

Posted 2 years ago

“I have to say, I am disappointed with this mat, it is very thin, not really what I was expecting from the description, I have yet to get it to lie flat, it insists on curling up at the corners, which I keep tripping over. Wouldn't buy this again. In the past I have had good quality mats from you.”

Helpful Report

Posted 2 years ago

Hi Irene, Thank you for taking the time to review our product. I'm sorry you are having quality issues. Please contact us at help@runrug.com and we would happily look at a replacement or an alternative for you. I hope this is helpful! Thanks again, Runrug

Posted 2 years ago

“I was a little concerned with DHL. But they delivered as promised and the rugs were in good shape. Overall excellent service”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Great service, product as described and as required.”

Helpful Report

Posted 2 years ago

Hi John, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Well organised and timely delivery Carpet looks good in hall”

Helpful Report

Posted 2 years ago

Hi Margaret, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Quick delivery but rug very cheap looking and not like photo online. No link to returns form online”

Helpful Report

Posted 2 years ago

“Excellent communication with firm. Quick delivery. Very pleased with product.”

Helpful Report

Posted 2 years ago

Hi Clare, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug

Posted 2 years ago

“First time and will be back”

Helpful Report

Posted 2 years ago

Hi Mary, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug

Posted 2 years ago

“Prompt service and really pleased with runners. Discovered that with wooden floors, definitely needed the anti-slip underlay. It is brilliant and I've used excess for other rugs around the house.”

Helpful Report

Posted 2 years ago

Hi Catherine, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug

Posted 2 years ago

“Everything went smoothly,thank you”

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Posted 2 years ago

Hi Raymond, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your order. Thanks again! Runrug

Posted 2 years ago

“Your customer service is awesome. My runner was delivered within a week of my ordering. I had a delivery problem and you responded quickly. Happily it was resolved quickly. Great company to work with.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Excellent service.Easy to order and plenty to choose from.Quick delivery time.”

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Posted 2 years ago

Hi Andrew, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“I love it!”

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Posted 2 years ago

Hi Linda, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices. We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Very happy for sale for me delivery 100% on time one day early Happy”

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Posted 2 years ago

Hi William. Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices. We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Really impressed with my new runner. The style is beautiful, it was delivered super quick and the quality is high. Even my husband likes it and he doesn’t like anything I buy! I think I will order a longer one to cover my whole hall.”

Runrug 5 star review on 24th January 2023

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices. We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Great service. Delivery was super fast. Will order again in the future and highly recommend.”

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Posted 2 years ago

Hi Hildah, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices. We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Excellent runner and excellent service. It arrived very prompt. I would 100% recommend”

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Posted 2 years ago

Runrug is rated 4.8 based on 6,748 reviews